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General Forum for dealerELITE Members (350)

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The Art of the Trade-in Walkaround – Setting Realistic Expectations with Customers

BY : Chris Saraceno Most customers looking to trade in a car bring to the dealership unrealistic expectations about the value of their trad…

Started by I.C. Collins ll

0 Mar 31, 2015

How Anxiety Affects Your Decision - Making Skills

BY : Samantha Cole New research points to the connection between bad choices and anxious personalities. Shared: From your friends TechAuto…

Started by I.C. Collins ll

0 Mar 8, 2015

What's the Perk of Doing Business with You?

BY : Bill Carmody A "perk" doesn't have to be a physical gift. There are many possible perks you can give your clients, but they are only…

Started by I.C. Collins ll

0 Mar 8, 2015

17 Things You Need to Learn About Tomorrow's Customers

BY : Bill Murphy Jr. If you want to know where the true opportunities will be for your business in the coming years, check out the demograp…

Started by I.C. Collins ll

0 Mar 8, 2015

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 Mar 2, 2015
Reply by Britt Bischoff

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

The customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the service provider’s…

Started by Mike Elliott

0 Mar 2, 2015

14 Secrets of Really Persuasive People

Whether you’re convincing your boss to fund your project or your preschooler to wipe his own hiney after using the bathroom, persuasion is…

Started by Mike Elliott

2 Feb 24, 2015
Reply by Brian Bennington

Why You Finally Need to Make Peace With Email

BY : Alison Davis Email can make you smarter, stronger and more successful. Shared: From your friends TechAutoCareers.com® the online resou…

Started by I.C. Collins ll

0 Feb 22, 2015

The Mazda3 will change your preconceptions about compact cars

BY : Justin Kaehler Now in its third generation, the Mazda3 continues to redefine what a compact car can be. Shared: From your friends Tech…

Started by I.C. Collins ll

0 Feb 22, 2015

What's Your Productivity Style?

BY : Jessica Stillman A quick quiz can tell you which of four approaches to getting stuff done comes most naturally to you -- and suggest w…

Started by I.C. Collins ll

0 Feb 22, 2015

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Blog Posts

Service Customer Retention (SCR) Strategy

Posted by Joseph Cala on January 21, 2017 at 6:00pm 0 Comments

-Service Customer Retention (SCR) Strategy

Retention ratios are a very important part of what we do in the car business. When it comes to the Service Department we gauge our SCR (Service Customer Retention) scores on a few…

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Will you be at the trade show?

Posted by Paul Potratz on January 20, 2017 at 2:54pm 0 Comments

Are you planning on going to a trade show this year? So many times we go to trade shows because people tell us it'd be a great opportunity. But first, you need to decide if it's really going to be worth it.…

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At NADA ’17, Rapid Recon to Announce ‘Group Reporting’ for Comparing Time-to-Market Recon Results across Multiple Dealership Rooftops

Posted by Jim Leman on January 19, 2017 at 11:23am 0 Comments

PALO ALTO, CA, January 19, 2017 – Rapid Recon, the undisputed leader in Time-to-Market Workflow™ software and reconditioning center transformation, will reveal its powerful reconditioning management…

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Consumers Now Shop Online. Is YOUR Dealership Ready?

Posted by Devin Koskan on January 19, 2017 at 8:06am 0 Comments

Car sales today are a whole different process from how it was in the…

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Video Marketing: Sell, Don’t Tell.

Posted by Timmy D. James on January 19, 2017 at 7:49am 0 Comments

Why are we obsessed with television and movies? Because, just like…

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