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Featured Discussions

Minor Service Department Re-Org Produces 30%+ Fixed NPI

Several years ago, when I was employed by NCM Associates as their Senior Retail Operations Consultant, I was fortunate to secure an engagem…

Started by Garry HouseLatest Reply

CBT News with Russell Brown Steve Munyan discusses how to avoid the hiring crisis in the finale of our three part series

http://cbtnews.com/steve-munyan-discusses-how-to-avoid-the-hiring-crisis/

Started by Hire The WinnersLatest Reply

Would Sales Teams Make Sense at Your Dealership?

Over the course of my 28-year career as a dealership consultant and trainer, my clients have sometimes asked, “Should I consider employing…

Started by Garry HouseLatest Reply

Discussions Replies Latest Activity

Minor Service Department Re-Org Produces 30%+ Fixed NPI

Several years ago, when I was employed by NCM Associates as their Senior Retail Operations Consultant, I was fortunate to secure an engagem…

Started by Garry House

0 May 7

CBT News with Russell Brown Steve Munyan discusses how to avoid the hiring crisis in the finale of our three part series

http://cbtnews.com/steve-munyan-discusses-how-to-avoid-the-hiring-crisis/

Started by Hire The Winners

0 Apr 30

CBT News with Russell Brown - Steve Munyan on getting the attention of great talent for your next hire-Part 2 of our three part series

http://cbtnews.com/steve-munyan-on-getting-the-attention-of-great-talent-for-your-next-hire/

Started by Hire The Winners

0 Apr 30

CBT News Initial Interview with Russell Brown-How to Hire & Retain Great Talent-Part 1 our three part series

http://cbtnews.com/hirethewinners-com-president-steve-munyan-on-how-to-hire-and-retain-great-talent/

Started by Hire The Winners

0 Apr 30

Would Sales Teams Make Sense at Your Dealership?

Over the course of my 28-year career as a dealership consultant and trainer, my clients have sometimes asked, “Should I consider employing…

Started by Garry House

0 Apr 21

'Distracted driving' at an all-time high; new approaches needed, experts say

Young, inexperienced drivers have always gotten into more automobile accidents, but if you add in a lot of distractions, it's a recipe for…

Started by Mike Elliott

0 Mar 17

Is Interest in Automotive SEO Resurging (or was it never gone in the first place)?

Over the last few months, we've seen an increased interest in search engine optimization for car dealers. While it was never a "dead" marke…

Started by JD Rucker

4 Mar 11
Reply by steven chessin

The 7 Deadly Sins of Customer Experience

Is your company committing the 7 Deadly Sins of customer experience? Recently, my kids asked me about the 7 Deadly Sins; I don’t remember h…

Started by Mike Elliott

0 Mar 6

Get Creative With Your Follow Up – Phil Batterham

Get Creative With Your Follow UpPart of my job as a sales trainer for Reaching Your Potential is to do mystery shops to identify key perfor…

Started by Dave Benson

0 Feb 27

Prospecting

BY: Phil Batterham Prospecting… I know for a fact that the car industry don’t use this tool as well as we should. Most of us rely heavily…

Started by Dave Benson

1 Feb 25
Reply by steven chessin

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Blog Posts

Take the How-To Challenge

Posted by Paul Potratz on May 22, 2015 at 4:24pm 0 Comments

There are over a million instructional videos online, and 70% of them contain "How To..." in the title. This week, Samantha explains why its so important to have instructional "How-To" videos on your website.

Also take the "How-To"…

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Good Failure and Bad Failure, Part II

Posted by Robin Cunnigham on May 21, 2015 at 7:28pm 0 Comments

failure and success

I recently wrote a blog for NCM, Up to Speed, titled: There is Good Failure and Bad Failure. That idea had been floating around in my…

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Why Technicians and Service Advisors Need Marriage Counseling

Posted by Richard Holland on May 21, 2015 at 8:45am 0 Comments

Life in the retail automotive industry is taxing. Managers and…

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