All Discussions Tagged 'customer' (26)

Discussions Replies Latest Activity

The 7 Deadly Sins of Customer Experience

Is your company committing the 7 Deadly Sins of customer experience? Recently, my kids asked me about the 7 Deadly Sins; I don’t remember h…

Started by Mike Elliott

0 Mar 6

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 Mar 2
Reply by Britt Bischoff

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

The customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the service provider’s…

Started by Mike Elliott

0 Mar 2

Did store falsify customer surveys?

At South Coast Subaru in California, a suit filed by Subaru alleges, a group of employees regularly gathered on their lunch hours to falsif…

Started by Mike Elliott

0 Feb 16

The Effects of Positive & Negative Customer Service (an InfoGraphic)

Started by Mike Elliott

0 Jan 17

5 Traits Of Customer-Focused Companies

How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that ge…

Started by Mike Elliott

0 Jan 6

Click link for survey on CRMs

Here is the link to take the survey: http://survey.constantcontact.com/poll/a07eabeqt7qi3xmw2z0/start.html

Started by Wilcox Auto Sales

0 Dec 21, 2014

What CRM are you using?

I recently signed up with OCMCRM.com and love them. I was tired of our CRMs turning into desk tools. CRMs were originally designed to follo…

Started by Wilcox Auto Sales

0 Dec 20, 2014

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4, 2014

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

0 Nov 2, 2014


Blog Posts

From Content Mapping to Content Marketing: Part 2

Posted by Joseph Little on October 13, 2015 at 10:36am 0 Comments


Creating a Plan That Works

Content marketing helps your dealership turn consumers into customers. Content answers the…


A Day In The Life Of A Digital Performance Manager

Posted by Paul Potratz on October 13, 2015 at 10:00am 0 Comments

I sat down recently with one of our Digital Performance…



Posted by Black Book on October 13, 2015 at 9:30am 0 Comments

According to Black Book® data, the average price of a used vehicle for model years 2010-2014 declined -1.5% during September, relatively unchanged from the -1.6% pace during August. Cars declined -2.3% while trucks declined just -1.0% during the…


Loyalty Rewards: Not All Customers Deserve Them

Posted by Mike Gorun on October 13, 2015 at 8:36am 0 Comments

Loyalty programs surround us. We live in a world filled…


Do You Want To Be fired?

Posted by Dave Benson on October 12, 2015 at 7:10pm 0 Comments

I've always heard the expression, "you don't miss something til you no longer have it... ", and I experienced that recently in a dealership I was training.

At the start of the day, management had told me that their weakest…


What's Happening in the Auto Industry? (Pt. I)

Posted by PowerDealer on October 12, 2015 at 3:23pm 0 Comments

Based on recent J.D. Power Automotive research, this year, the automotive industry is going to retail over 14,070,000 vehicle units, which is the second best retail sales performance ever.…


weekly newsletters

dE Sponsor

© 2015   Created by DealerELITE.

Badges  |  Report an Issue  |  Terms of Service