All Discussions Tagged 'customer' (13)

Discussions Replies Latest Activity

A Chat Inquiry - How would you answer?

This request came in today from a prospective customer. "I am currently in the process of pricing a honda pilot 2wd EX-L w/RES. I have been…

Started by Steve Richards

11 Nov 12, 2013
Reply by Tom LaPointe / CarChat24

Are There Good Dealers Out There

Would love your thoughts. What percentage of new car dealers do you think really take good care of their employees and work hard to provide…

Started by Mark Dubis

0 Oct 31, 2013

Are You Facing The Facts For Dealer Retention?

Automobile dealerships lose 87% of their customer within five years with the highest defection rate occurring during the 3rd and 4th year o…

Started by Jessica Russell

3 Aug 1, 2013
Reply by Tom '1TeamSynergy' Wiegand

How do we best follow-up with unsold ups?

Despite not sounding personal, I support the personal touch. Almost all of them will buy shortly. They are customers and treat it as such,…

Started by Matt Page

0 Jan 16, 2013

Service Advisors - We Want You!

Ewald Automotive Group is growing in our service operations and we are looking for dedicated service professionals to join our team! Please…

Started by Cortney Ewald-Ihde

0 Nov 20, 2012

How do you engage customers with social media?

I posted some quick tips for dealers on our blog at CarChat24, but I am curious to hear how dealers are using social media to create a TWO-…

Started by Tom LaPointe / CarChat24

0 Oct 23, 2012

How Many Dealerships use an Evidence Manual or Similar for New Vehicle Delivery?

Do you, as a salesperson (or manager), use what is commonly referred to as an "Evidence Manual" to provide information to your customers du…

Started by Jessica Russell

0 Apr 6, 2012

Expert Advice Needed: Perfect Product VS. Perfect Customer Service

We are having a meeting on the 4th and would love to take some expert opinions in with me.  While we (vendors and dealers) all would like t…

Started by Susan LoManto

0 Sep 29, 2011

Do Accolades Matter?

Today I noticed that Jenny Craig has a new commercial tauting that she made the "TOP DIETS list and is promoting in her commercials. I aske…

Started by Delia Passi

0 May 25, 2011

Utilizing Video

Who here is utilizing video for their website?  Any dealer feedback?  Any success stories?

Started by Snehal Patel

0 Jan 12, 2011


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