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All Discussions Tagged 'customer' (26)

Discussions Replies Latest Activity

The 7 Deadly Sins of Customer Experience

Is your company committing the 7 Deadly Sins of customer experience? Recently, my kids asked me about the 7 Deadly Sins; I don’t remember h…

Started by Mike Elliott

0 Mar 6, 2015

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 Mar 2, 2015
Reply by Britt Bischoff

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

The customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the service provider’s…

Started by Mike Elliott

0 Mar 2, 2015

Did store falsify customer surveys?

At South Coast Subaru in California, a suit filed by Subaru alleges, a group of employees regularly gathered on their lunch hours to falsif…

Started by Mike Elliott

0 Feb 16, 2015

The Effects of Positive & Negative Customer Service (an InfoGraphic)

Started by Mike Elliott

0 Jan 17, 2015

5 Traits Of Customer-Focused Companies

How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that ge…

Started by Mike Elliott

0 Jan 6, 2015

Click link for survey on CRMs

Here is the link to take the survey: http://survey.constantcontact.com/poll/a07eabeqt7qi3xmw2z0/start.html

Started by Wilcox Auto Sales

0 Dec 21, 2014

What CRM are you using?

I recently signed up with OCMCRM.com and love them. I was tired of our CRMs turning into desk tools. CRMs were originally designed to follo…

Started by Wilcox Auto Sales

0 Dec 20, 2014

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4, 2014

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

0 Nov 2, 2014

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Blog Posts

Defining Your Brand

Posted by Paul Potratz on May 31, 2016 at 4:58pm 0 Comments

I'm re-launching my Think Tank Tuesday series next week.  Until then, I've been encouraging business owners, entrepreneurs, and dealerships to watch the last 4 episodes on branding.

How important is a brand? Critical.  Without a brand,…

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What Does a Connected Car Driver Expect from Their Dealership?

Posted by Larisa Bedgood on May 31, 2016 at 9:09am 0 Comments

What Does a Connected Car Driver Expect from Their Dealership?…

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ROUGHLY 75% OF DEALERS AND CONSUMERS ARE READY FOR MORE LEASE OPTIONS ON USED CARS AND TRUCKS

Posted by John Sternal on May 31, 2016 at 9:00am 0 Comments

Swapalease.com, the nation’s largest car lease marketplace, recently completed an online survey presented to more than 2,500 drivers across the U.S. to gauge their appetite for leases deals on used cars and trucks. The company also commissioned a…

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The Best Way to Track Your Data

Posted by Maria Smith on May 31, 2016 at 8:54am 0 Comments

Building well optimized car dealer website is just a part of its success. Other non-less important thing is to figure out customers’…

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Redefining Employee Engagement

Posted by Mike Gorun on May 31, 2016 at 8:06am 1 Comment

There have been countless studies about employee engagement and how,…

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How to Create a Wi-Fi Hotspot in Your Car

Posted by Ellena Robertson on May 31, 2016 at 7:14am 0 Comments

Many people make use of an array of outstanding facilities whenever they access the Internet service. They are eager to connect with their online network wherever they go. On the other hand, they do not aware about how they can realize this idea.…

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