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All Discussions Tagged 'customer' (26)

Discussions Replies Latest Activity

The 7 Deadly Sins of Customer Experience

Is your company committing the 7 Deadly Sins of customer experience? Recently, my kids asked me about the 7 Deadly Sins; I don’t remember h…

Started by Mike Elliott

0 Mar 6, 2015

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 Mar 2, 2015
Reply by Britt Bischoff

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

The customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the service provider’s…

Started by Mike Elliott

0 Mar 2, 2015

Did store falsify customer surveys?

At South Coast Subaru in California, a suit filed by Subaru alleges, a group of employees regularly gathered on their lunch hours to falsif…

Started by Mike Elliott

0 Feb 16, 2015

The Effects of Positive & Negative Customer Service (an InfoGraphic)

Started by Mike Elliott

0 Jan 17, 2015

5 Traits Of Customer-Focused Companies

How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that ge…

Started by Mike Elliott

0 Jan 6, 2015

Click link for survey on CRMs

Here is the link to take the survey: http://survey.constantcontact.com/poll/a07eabeqt7qi3xmw2z0/start.html

Started by Wilcox Auto Sales

0 Dec 21, 2014

What CRM are you using?

I recently signed up with OCMCRM.com and love them. I was tired of our CRMs turning into desk tools. CRMs were originally designed to follo…

Started by Wilcox Auto Sales

0 Dec 20, 2014

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4, 2014

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

0 Nov 2, 2014

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Blog Posts

Power Closing Phrases

Posted by Michael Hargrove on July 23, 2016 at 12:00pm 0 Comments

Occasionally at our workshops, someone will bring up the…

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Too Many Hands In The Cookie Jar

Posted by Stan Sher on July 22, 2016 at 3:00pm 0 Comments

Hi,

It's me again.…

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Seasonal Declines

Posted by Black Book on July 22, 2016 at 2:31pm 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…

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The Difference Between Lease Incentives vs. Finance Incentives

Posted by John Sternal on July 22, 2016 at 2:28pm 0 Comments

Incentives on a lease and purchase often vary, and the vast majority of car shoppers do not realize this difference. Finance Incentives Options (2 of them) are usually: Option of cash rebate (example: $2k rebate); or low interest rate over a…

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Choose The Best Guide To Have The Unforgettable Tour

Posted by Samuel on July 22, 2016 at 11:01am 0 Comments

After you have chosen your idea to have tour to enjoy your vacation, you should consult the guidance to choose the destination place. In order to seek proper guidance, you no need to go anywhere. You have to just seek the help of idle man. Now,…

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