All Discussions Tagged 'customer' (21)

Discussions Replies Latest Activity

Click link for survey on CRMs

Here is the link to take the survey: http://survey.constantcontact.com/poll/a07eabeqt7qi3xmw2z0/start.html

Started by Wilcox Auto Sales

0 yesterday

What CRM are you using?

I recently signed up with OCMCRM.com and love them. I was tired of our CRMs turning into desk tools. CRMs were originally designed to follo…

Started by Wilcox Auto Sales

0 on Saturday

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

0 Dec 16

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

0 Nov 2

How do You use New Technology and Social Media to acheive your Goals? Any Best Practices to Share?

Started by Mike Elliott

0 Aug 7

Screw Trust and You Skewer Your Future

The Veterans Administration General Motors currently sit center stage for behavior that has ruptured the trust of customers and employees. …

Started by Mike Elliott

0 Jul 14

The Simple Pay Plan That Creates Accountability

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I recei…

Started by Jeff Cowan

0 Jun 9

A Chat Inquiry - How would you answer?

This request came in today from a prospective customer. "I am currently in the process of pricing a honda pilot 2wd EX-L w/RES. I have been…

Started by Steve Richards

11 Nov 12, 2013
Reply by Big Tom LaPointe

Are There Good Dealers Out There

Would love your thoughts. What percentage of new car dealers do you think really take good care of their employees and work hard to provide…

Started by Mark Dubis

0 Oct 31, 2013

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