Loading

All Discussions Tagged 'customer' (26)

Discussions Replies Latest Activity

The 7 Deadly Sins of Customer Experience

Is your company committing the 7 Deadly Sins of customer experience? Recently, my kids asked me about the 7 Deadly Sins; I don’t remember h…

Started by Mike Elliott

0 Mar 6, 2015

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 Mar 2, 2015
Reply by Britt Bischoff

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

The customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the service provider’s…

Started by Mike Elliott

0 Mar 2, 2015

Did store falsify customer surveys?

At South Coast Subaru in California, a suit filed by Subaru alleges, a group of employees regularly gathered on their lunch hours to falsif…

Started by Mike Elliott

0 Feb 16, 2015

The Effects of Positive & Negative Customer Service (an InfoGraphic)

Started by Mike Elliott

0 Jan 17, 2015

5 Traits Of Customer-Focused Companies

How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that ge…

Started by Mike Elliott

0 Jan 6, 2015

Click link for survey on CRMs

Here is the link to take the survey: http://survey.constantcontact.com/poll/a07eabeqt7qi3xmw2z0/start.html

Started by Wilcox Auto Sales

0 Dec 21, 2014

What CRM are you using?

I recently signed up with OCMCRM.com and love them. I was tired of our CRMs turning into desk tools. CRMs were originally designed to follo…

Started by Wilcox Auto Sales

0 Dec 20, 2014

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4, 2014

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

0 Nov 2, 2014

RSS

Blog Posts

My New Car Buying Experience

Posted by Sally Whitesell on August 30, 2016 at 2:48pm 0 Comments

The glaring…

Continue

This Week in Social Media   News for the Week of August 29   Facebook Image Recognition Software Open to Everyone With the goal of someday applying it to live video, Facebook is open sourcing its ima…

Posted by Joseph Little on August 30, 2016 at 11:23am 0 Comments

This Week in Social Media

 

News for the Week of August 29

 

Facebook Image Recognition Software Open to Everyone

With the goal of someday applying it to live video,…

Continue

Facebook Image Recognition Update, Facebook Lifestage, and More!

Posted by Joseph Little on August 30, 2016 at 11:00am 0 Comments

This Week in Social Media

 

News for the Week of August 29

 

Facebook…

Continue

Data Strategies to Increase Your Dealership Sales and Profitability

Posted by Larisa Bedgood on August 30, 2016 at 10:20am 0 Comments

Data Strategies to Increase Your Dealership Sales and Profitability…

Continue

Does Email Marketing Still Work?

Posted by Paul Potratz on August 30, 2016 at 9:05am 0 Comments

Whether you like it or not, email marketing will always come in handy as long as you’re checking your email. 

This week on Think Tank Tuesday, Paul will give you 3 tips that will help you improve…

Continue

de sponsor

newsletters

dE Sponsor

© 2016   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service