All Discussions Tagged 'customer' (18)

Discussions Replies Latest Activity

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

0 Nov 2

How do You use New Technology and Social Media to acheive your Goals? Any Best Practices to Share?

Started by Mike Elliott

0 Aug 7

Screw Trust and You Skewer Your Future

The Veterans Administration General Motors currently sit center stage for behavior that has ruptured the trust of customers and employees. …

Started by Mike Elliott

0 Jul 14

The Simple Pay Plan That Creates Accountability

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I recei…

Started by Jeff Cowan

0 Jun 9

A Chat Inquiry - How would you answer?

This request came in today from a prospective customer. "I am currently in the process of pricing a honda pilot 2wd EX-L w/RES. I have been…

Started by Steve Richards

11 Nov 12, 2013
Reply by Big Tom LaPointe

Are There Good Dealers Out There

Would love your thoughts. What percentage of new car dealers do you think really take good care of their employees and work hard to provide…

Started by Mark Dubis

0 Oct 31, 2013

Are You Facing The Facts For Dealer Retention?

Automobile dealerships lose 87% of their customer within five years with the highest defection rate occurring during the 3rd and 4th year o…

Started by Jessica Russell

3 Aug 1, 2013
Reply by Tom 'Loyalty Agent' Wiegand

How do we best follow-up with unsold ups?

Despite not sounding personal, I support the personal touch. Almost all of them will buy shortly. They are customers and treat it as such,…

Started by Matt Page

0 Jan 16, 2013

Service Advisors - We Want You!

Ewald Automotive Group is growing in our service operations and we are looking for dedicated service professionals to join our team! Please…

Started by Cortney Ewald-Ihde

0 Nov 20, 2012

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