All Discussions Tagged 'customer' (23)

Discussions Replies Latest Activity

The Effects of Positive & Negative Customer Service (an InfoGraphic)

Started by Mike Elliott

0 Jan 17

5 Traits Of Customer-Focused Companies

How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that ge…

Started by Mike Elliott

0 Jan 6

Click link for survey on CRMs

Here is the link to take the survey: http://survey.constantcontact.com/poll/a07eabeqt7qi3xmw2z0/start.html

Started by Wilcox Auto Sales

0 Dec 21, 2014

What CRM are you using?

I recently signed up with OCMCRM.com and love them. I was tired of our CRMs turning into desk tools. CRMs were originally designed to follo…

Started by Wilcox Auto Sales

0 Dec 20, 2014

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

0 Dec 16, 2014

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4, 2014

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

0 Nov 2, 2014

How do You use New Technology and Social Media to acheive your Goals? Any Best Practices to Share?

Started by Mike Elliott

0 Aug 7, 2014

Screw Trust and You Skewer Your Future

The Veterans Administration General Motors currently sit center stage for behavior that has ruptured the trust of customers and employees. …

Started by Mike Elliott

0 Jul 14, 2014

The Simple Pay Plan That Creates Accountability

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I recei…

Started by Jeff Cowan

0 Jun 9, 2014

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