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All Discussions Tagged 'service' (32)

Discussions Replies Latest Activity

The 7 Deadly Sins of Customer Experience

Is your company committing the 7 Deadly Sins of customer experience? Recently, my kids asked me about the 7 Deadly Sins; I don’t remember h…

Started by Mike Elliott

0 Mar 6, 2015

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 Mar 2, 2015
Reply by Britt Bischoff

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

The customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the service provider’s…

Started by Mike Elliott

0 Mar 2, 2015

The Effects of Positive & Negative Customer Service (an InfoGraphic)

Started by Mike Elliott

0 Jan 17, 2015

3 Sessions to Attend at the 2015 NADA Convention

If you have plans to attend this year's NADA Convention in San Francisco, I highly encourage you to spend your time delving into the inform…

Started by Britt Bischoff

0 Jan 16, 2015

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4, 2014

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

0 Nov 2, 2014

Best of the Best, or Best of the Worst

Would you ever hire the best of the worst to work in your dealership?  Well as bad as that sounds people do it every day.  Here's how.  The…

Started by Joseph Rosales

0 Oct 17, 2014

Personal Attacks

I've just reported to the management of this site the personal abuse I was subjected to in one discussion here recently. I find it a privil…

Started by Sharon Hill

3 Aug 23, 2014
Reply by Sharon Hill

How do You use New Technology and Social Media to acheive your Goals? Any Best Practices to Share?

Started by Mike Elliott

0 Aug 7, 2014

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Blog Posts

At NADA ’17, Rapid Recon to Announce ‘Group Reporting’ for Comparing Time-to-Market Recon Results across Multiple Dealership Rooftops

Posted by Jim Leman on January 19, 2017 at 11:23am 0 Comments

PALO ALTO, CA, January 19, 2017 – Rapid Recon, the undisputed leader in Time-to-Market Workflow™ software and reconditioning center transformation, will reveal its powerful reconditioning management…

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Consumers Now Shop Online. Is YOUR Dealership Ready?

Posted by Devin Koskan on January 19, 2017 at 8:06am 0 Comments

Car sales today are a whole different process from how it was in the…

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Video Marketing: Sell, Don’t Tell.

Posted by Timmy D. James on January 19, 2017 at 7:49am 0 Comments

Why are we obsessed with television and movies? Because, just like…

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How Do You Know When to Get New Tires?

Posted by Simon Hopes on January 19, 2017 at 2:19am 0 Comments

You might have been in a car, either as the passenger or driver, while it was raining and you might have felt unsafe because the car was slipping and sliding a bit. If you haven’t experienced this before, you probably won’t want to, as there are…

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The Team Without A Coach

Posted by Rob Gehring on January 18, 2017 at 2:10pm 0 Comments

No professional sports team would consider going without a coach. There may be times where they terminate employment of a…

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Top 17 Items on Womens New Years Wish List

Posted by Anne Fleming on January 18, 2017 at 1:19pm 1 Comment

Below are the top 17 items on women’s New Year’s list when it comes to car dealerships and the service drive for 2017. Here’s an opportunity to add some new options to market and engage to the growing car drivers and buyers and expand your…

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