All Discussions Tagged 'service' (32)

Discussions Replies Latest Activity

The 7 Deadly Sins of Customer Experience

Is your company committing the 7 Deadly Sins of customer experience? Recently, my kids asked me about the 7 Deadly Sins; I don’t remember h…

Started by Mike Elliott

0 Mar 6

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it: Deliver a positive customer experience. About 70% of customer…

Started by Mike Elliott

1 Mar 2
Reply by Britt Bischoff

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

The customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the service provider’s…

Started by Mike Elliott

0 Mar 2

The Effects of Positive & Negative Customer Service (an InfoGraphic)

Started by Mike Elliott

0 Jan 17

3 Sessions to Attend at the 2015 NADA Convention

If you have plans to attend this year's NADA Convention in San Francisco, I highly encourage you to spend your time delving into the inform…

Started by Britt Bischoff

0 Jan 16

Your Dealership is Full Of Ordinary People and Ordinary Things

There is something magical about Ritz-Carlton hotels. Maybe it’s the ambiance. Maybe it’s the smell. Maybe it’s the quiet understanding tha…

Started by Mike Elliott

0 Nov 4, 2014

A bad service review? No need to panic

Tools help dealers manage posts and their reputations Some dealers manage reviews and reach out to dissatisfied customers. When a custo…

Started by Mike Elliott

0 Nov 2, 2014

Best of the Best, or Best of the Worst

Would you ever hire the best of the worst to work in your dealership?  Well as bad as that sounds people do it every day.  Here's how.  The…

Started by Joseph Rosales

0 Oct 17, 2014

Personal Attacks

I've just reported to the management of this site the personal abuse I was subjected to in one discussion here recently. I find it a privil…

Started by Sharon Hill

3 Aug 23, 2014
Reply by Sharon Hill

How do You use New Technology and Social Media to acheive your Goals? Any Best Practices to Share?

Started by Mike Elliott

0 Aug 7, 2014


Blog Posts

Don’t Creep Out Your Shoppers

Posted by Joseph Little on November 25, 2015 at 5:00pm 0 Comments

How to Track Consumer Behavior and Leverage What You Learn

If your dealership is able to take advantage of the right tools, you can easily tell which consumers are in the car-buying market and what vehicles they’re searching for. This…


This Week in Social Media

Posted by Joseph Little on November 25, 2015 at 3:07pm 0 Comments

Social Media News for the Week of November 23

Brand-New Google+ …


Are You a Hoarder?

Posted by Rob Gehring on November 25, 2015 at 2:24pm 0 Comments

Are You a Hoarder?


This is the time of year dealerships are…


In this Age of Extreme Political Correctness, Should Businesses Care?

Posted by sara callahan on November 25, 2015 at 8:00am 0 Comments

If you’re on any social media platform, there’s no…


Planning For the Ultimate Racing Experience

Posted by Simon Hopes on November 25, 2015 at 5:36am 0 Comments

Are you a fan of hot cars, but can’t afford to buy one? V8 race cars are consistently ranked as some of the fastest vehicles in the industry. Not only are such cars powerful, but they are also often revered for their performance on the track.…



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