Service managers -- anyone using recycled motor oil-powered heaters for the service area? How about solar or wind power? Let me know how you're improving operations -- always looking to publicize great fixed ops stories. I write for Wards Dealer Business, Dealer Fixed Operations and other auto retail publications

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Why dealerships must use texting in 2018

Posted by Thomas F. Jung on December 15, 2017 at 6:58am 0 Comments

Customer satisfaction is one of…

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10 Mistakes You Might Be Making on a Sales Call

Posted by Derek White on December 14, 2017 at 3:46pm 0 Comments

Talking to customers on the phone is a valuable tool to have in your arsenal.  This type of contact is also called prospecting calls.

Talking to a potential customer on the phone even just for five minutes can give you more…

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2017 Automotive in Review Data

Posted by Black Book on December 14, 2017 at 3:33pm 0 Comments

According to Black Book, during the three-month period between July-September, 2009, when roughly…

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