General Managers 20-Group

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Forum where General Managers, Dealers, Fixed Operations Managers and Business Leaders can come to share idea's and suggestions. We would love to hear your "best idea". Share your success stories and your best practices.

Members: 113
Latest Activity: Feb 25

12 members like this

Composite Trending

Most dealerships have some form of trending report that marks the current year as compared to the prior year. Trending can tell a lot about a dealership and its managment style. Are you building or re-building your team on a consistent basis? Are you bogged down with drama from past or current employees? Perhaps the new widget that was suppose to produce results, never did?

Do you measure your performance in the moment or do you rely on the month-end trend? Maybe you don't review the trend reports at all? I'd like to see what other members of the GM Group think?
1. Do you review your trending numbers? Weekly, daily or just monthly?
2. Do you utilize some form of track?
3. What do you do with the answers the trending is providing?

Any other thoughts on trending are welcome. Perhaps you have a "best idea" for the group? Do you have a specific spread sheet that you use that tells you whats happening in your store?

Thanks.

Discussion Forum

Where do you advertise to find more sales people?

Started by Joe Clementi. Last reply by Nino Parco Feb 25. 15 Replies 4 Likes

Hello Members- I thought we could start the discussion off with a topic that is essential to all of us. Where do you go to find quality sales associates? Do you use a training company? Do you…Continue

The service drive

Started by Joe Clementi. Last reply by Michael Baker Feb 17. 6 Replies 0 Likes

Money is tight and customers are being even more frugel than ever. The question that I would like to pose for dicussion is in regards to the service drive. 1. Has you dollars per RO gone down in…Continue

Dealership Sales Dept Compensation

Started by Jim Sabia Nov 20, 2012. 0 Replies 0 Likes

Hello everyone,I own a multi-location boat and RV dealership that I have grown from nothing to a level where I now need to accomplish the following:1. Motivate sales managers, finance managers and…Continue

Posting costs for website, social media?

Started by Joe Clementi. Last reply by Bob Gaber Aug 15, 2011. 4 Replies 2 Likes

Tell the group your answers and feel free to add comments. Add any idea sharing that you might think will benefit the other members.Where do you post your costs for website, social media and ppc?…Continue

Tags: 20-group, idea, session, costs, posting

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Comment by Bryan on February 17, 2013 at 12:49pm: If you have in house or staffed super sales events you already know that the Attorney General is starting to crack down on advertisement and sales teams. Staffed super sale events can be a great tool to move inventory and produce high gross if done in the right way. AutoSalesEventNetwork.com is a paid membership networking site that has ratings and reviews of everyone involved in super sales from sales event companies, printers, salesmen, and dealerships. If you are getting calls about marketing you can refer them to the site by saying you are only involved with companies at autosaleseventnetwork.com and that stops their sales pitch. You would have more control and knowledge of whom you are doing business with. Also if you do have in house sales events and need staff search our database for license salesman in your area. There are many benefits to the site. Please visit http://autosaleseventnetwork.com/ and let us know what you think and how we might be able to help you.

Thanks,

Bryan Wallace

http://autosaleseventnetwork.com/

Comment by Ernie Kasprowicz on January 14, 2013 at 4:57pm: A free webinar January 17th presented by Craig Lockerd, Founder/Pre...

Comment by Andrea Lupo on September 25, 2012 at 7:57pm: I have an awesome idea that will change the moral and culture at your dealership. And all you have to do is pick a song.... email me and I will give you the secret to wowing your customers at delivery and make your clients feel welcome to come back for service again and again!

Comment by Craig Dawson on April 6, 2012 at 1:06pm: Need more inventory? Immediate retail visibility to consumers? Ability to submit direct buy bids for institution -owned units? Increase bottom line profitability? Eliminate the time and expense of auctions?

Please email me for more information craig.dawson@mywurld.com

Comment by Frank Mercer on March 27, 2012 at 10:32am: Want to significantly increase your bottom line? Have you considered owning your own Related Finance Company? I am interested in talking with dealerships that want to understand the benefits of owning their own Related Finance Company. I have over 30 years of very successful experience in running auto finance companies. Please visit my website at www.rfcmgt.com and give me a call at 619-890-2444 if interested.

Comment by Smit Shah on March 21, 2012 at 10:25pm: We recently built a solution for the GM over seeing a group of stores in south florida that were using excel to track their sales.

We provided him with a dashboard for current numbers and the track for all stores new and used departments. The dashboard also broke down sales by Sales Manager and Finance Manager, status (sold, booked, finance, etc...) to identify well performing and troubled teams/departments.

We also set up alerts for when the front, back or overall numbers were beyond a threshold, ex: too low front

Hope this helps identify features to look for, for sales tracking purposes.

Comment by Ernie Kasprowicz on December 28, 2011 at 2:46pm: Automobile Trainers/Vendors...Question for all of you: How often while at a dealership doing what you do are you asked a question concerning hiring salespeople,staffing their BDC or internet dept? The question you get asked could be as straight forward as I need more or better salespeople,where and how do I get them or as vague as I don't have the right people to achieve what I need to achieve to sell more cars and make more gross...."If I just had a couple more "studs" I'd be set.How often are you asked about other positions as well...from Porters to Presidents?

Comment by Gregg Morris on November 3, 2011 at 1:21pm: Would like to introduce : http://autosolutionstraining.com/dealership-advertising/

Comment by Joe Clementi on August 22, 2011 at 4:27pm: Dan. Great point! We do attend all meetings and they're prepared similar to our sales meetings with topics of point. Hope all GM's and Fixed Ops Directors hold meetings that are centered around training for the drive?

Comment by Dan Reddington on August 22, 2011 at 3:57pm: Does your Parts & Service Director hold effective staff meetings with the Service Advisors & Technicians? If so as the General Manager do you attend these meetings? The reason I ask is the effective labor rate along with your ticket average depends on the confidence level of your technicians to point out potential problems and the Service advisor to ask for the repair! We all hold sales meetings with our new and pre-owned and finance departments to keep them motivated and ready, don’t forget the service department the see more people per day and have an enormous effect on the bottom line!