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General Managers 20-Group

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General Managers 20-Group

Forum where General Managers, Dealers, Fixed Operations Managers and Business Leaders can come to share idea's and suggestions. We would love to hear your "best idea". Share your success stories and your best practices.

Members: 103
Latest Activity: May 11

Composite Trending

Most dealerships have some form of trending report that marks the current year as compared to the prior year. Trending can tell a lot about a dealership and its managment style. Are you building or re-building your team on a consistent basis? Are you bogged down with drama from past or current employees? Perhaps the new widget that was suppose to produce results, never did?

Do you measure your performance in the moment or do you rely on the month-end trend? Maybe you don't review the trend reports at all? I'd like to see what other members of the GM Group think?
1. Do you review your trending numbers? Weekly, daily or just monthly?
2. Do you utilize some form of track?
3. What do you do with the answers the trending is providing?

Any other thoughts on trending are welcome. Perhaps you have a "best idea" for the group? Do you have a specific spread sheet that you use that tells you whats happening in your store?

Thanks.

Discussion Forum

Where do you advertise to find more sales people?

Started by Joe Clementi. Last reply by Craig Lockerd Feb 13. 14 Replies

Hello Members- I thought we could start the discussion off with a topic that is essential to all of us.  Where do you go to find quality sales associates?  Do you use a training company?  Do you…Continue

The service drive

Started by Joe Clementi. Last reply by Robert (Bob) Louis Silcox Sep 12, 2011. 4 Replies

Money is tight and customers are being even more frugel than ever.  The question that I would like to pose for dicussion is in regards to the service drive.  1.  Has you dollars per RO gone down in…Continue

Posting costs for website, social media?

Started by Joe Clementi. Last reply by Bob Gaber Aug 15, 2011. 4 Replies

Tell the group your answers and feel free to add comments.  Add any idea sharing that you might think will benefit the other members.Where do you post your costs for website, social media and ppc?…Continue

Tags: 20-group, idea, session, costs, posting

Out Sourced Call Centers for Service Appt Setting

Started by Chip King. Last reply by Bob Gaber Aug 15, 2011. 1 Reply

Clients looking for recommendations on Call Centers for Service Appt. Setting----would welcome any ideas/experience.

Comment Wall

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You need to be a member of General Managers 20-Group to add comments!

Comment by Craig Dawson on April 6, 2012 at 1:06pm

Need more inventory? Immediate retail visibility to consumers? Ability to submit direct buy bids for institution -owned units? Increase bottom line profitability? Eliminate the time and expense of auctions?

Please email me for more information craig.dawson@mywurld.com

Comment by Frank Mercer on March 27, 2012 at 10:32am

Want to significantly increase your bottom line?  Have you considered owning your own Related Finance Company? I am interested in talking with dealerships that want to understand the benefits of owning their own Related Finance Company.  I have over 30 years of very successful experience in running auto finance companies.  Please visit my website at www.rfcmgt.com and give me a call at 619-890-2444 if interested.

Comment by Smit Shah on March 21, 2012 at 10:25pm

We recently built a solution for the GM over seeing a group of stores in south florida that were using excel to track their sales.

We provided him with a dashboard for current numbers and the track for all stores new and used departments. The dashboard also broke down sales by Sales Manager and Finance Manager, status (sold, booked, finance, etc...) to identify well performing and troubled teams/departments.

We also set up alerts for when the front, back or overall numbers were beyond a threshold, ex: too low front

Hope this helps identify features to look for, for sales tracking purposes.

Comment by Ernie Kasprowicz on December 28, 2011 at 2:46pm

Automobile Trainers/Vendors...Question for all of you: How often while at a dealership doing what you do are you asked a question concerning hiring salespeople,staffing their BDC or internet dept? The question you get asked could be as straight forward as I need more or better salespeople,where and how do I get them or as vague as I don't have the right people to achieve what I need to achieve to sell more cars and make more gross...."If I just had a couple more "studs" I'd be set.How often are you asked about other positions as well...from Porters to Presidents?

Comment by Gregg Morris on November 3, 2011 at 1:21pm
Comment by Joe Clementi on August 22, 2011 at 4:27pm

Dan.  Great point!  We do attend all meetings and they're prepared similar to our sales meetings with topics of point.  Hope all GM's and Fixed Ops Directors hold meetings that are centered around training for the drive?

 

 

Comment by Dan Reddington on August 22, 2011 at 3:57pm

Does your Parts & Service Director hold effective staff meetings with the Service Advisors & Technicians? If so as the General Manager do you attend these meetings?  The reason I ask is the effective labor rate along with your ticket average depends on the confidence level of your technicians to point out potential problems and the Service advisor to ask for the repair! We all hold sales meetings with our new and pre-owned and finance departments to keep them motivated and ready, don’t forget the service department the see more people per day and have an enormous effect on the bottom line!

Comment by Michael Baker on June 19, 2011 at 1:23pm

Rebecca: Compliance is not an OPTION as we know. TY

What dealers are performing with P&L a metric currently in the service bays YTD of $7500/stall for domestics, $9500 for Imports and $10500/bay for Luxury? It is easy to calc. If not there, it is today a minimum goal objective. No excuses please

Comment by Michael Baker on March 10, 2011 at 9:16pm
On-going training and development in most institutions of Business and Science is an art and science, in delivery, for effective learning/receptivity. In the arena of 'sales' consultancy, whether in the service drive, or in the showroom is best poised with staff that are inherently gifted with a sincere affinity toward people, and asking and listening to their current needs. If trying to develop the learning here within 21 days is almost impossible. But those that are gifted with the prior two general traits will gravitate more to the enjoyment of learning and development through engaging sessions of inspiring deliveries via the coach(es). And then continual daily positive reinforcement by all supervision, day by day. with all staff.
Comment by Joe Clementi on April 23, 2010 at 1:43pm
Ron

I don't know that this is the right format for sharing numbers. The numbers would vary depending upon the franchise and its individual cirumstances. I am open to the idea if members are as well
 

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