"It sounds like the new dealer group took one look at the financial statement and identified a handful of various expenses or liabilities that clearly outweighed any possible returns. As mentioned above, it's a change in the dealerships value…"
"Good stuff Mike, very interesting and thought provoking! It's interesting that out of all of the professions out there that are cleverly hidden sales positions, it's only the auto industry that has such a massive bullseye on it. I laugh…"
"Great article Stan. With the old way of "Just get the appointment" phone handling, customers would get off the phone feeling like they just talked to a politician. We would purposely and carefully not answer a single question in our…"
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I've spent the past decade working to develop a culture in which customers feel valued, appreciated and respected during each interaction. My ultimate goal is to change the way people feel about buying cars and eliminate the stereotypes from our industry. I would like to be a part of this community and would enjoy learning from the members here as well as contributing my ideas. Thank you for your consideration!
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