Entitlement is defined as believing you are owed special rewards, privileges or treatment. In essence entitlement says, “You owe me because I show up and belong, not because I step up and perform.” Frankly, entitlement is the language of losers.
We’ve seen a rise of entitlement—and entitlements—in society over past decades, and the same corrupt sentiment has spilled over into business cultures as those raised with a sense of entitlement aren’t going to easily “flip the…Continue
Mental toughness is a topic widely discussed in athletics, but less often in business. Yet, mental toughness in any job or industry is at least as important to sustainable success as it is in sports. While it’s common in business to discuss strong drive, ample talent, and great attitudes, without mental toughness those traits are marginalized.
Mental toughness is defined as: a collection of attributes that allow a person to…Continue
There’s just no warm and fuzzy way to say this: our business is littered with weak leaders. They’re ubiquitous. They come from all generations, genders, and ethnicities; represent every franchise; and are likewise commonly found in variable, fixed, office, and management company positions—including the dealer. What’s more dangerous than being a weak leader, or having a weak leader is:
When you hire the right person, put them in a strong culture, and provide the structure for them to develop their skills and talents, your life as a leader gets better in a hurry. However, when you hire recklessly and bring on warm-bodied-mirror-foggers so you can claim to have “coverage,” you sentence your dealership to a costly misadventure of misery on the installment plan.
While I don’t have space in this column to share everything of importance to evaluate when assessing a job…Continue