Garry House Jupiter, FL United States NCM Associates, Inc. Online Now: Like

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Automotive Coaching & Co…

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F&I Resource Corner

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Garry House's Discussions

New eReport On Dealership Sales Mathematics

Started Nov 4, 2011 0 Replies 0 Likes

http://www.ncm20.com/NCMi/subscribe-its-all-about-the-numbers.htmlIn this day and age, it's more…Continue

Are YOUR managers trained to capitalize on the changing Used Vehicle Business? Are YOU “netting” all that you should be in this critical Operating Department?

Started Oct 20, 2011 0 Replies 0 Likes

If you answered “No” to either of these questions, consider enrolling in one (or both)of the November classes in Used Vehicle Management, offered and presented byNCM Institute. For details, call…Continue

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Garry House posted a blog post

Performance Improvement Starts with Being Honest with Yourself

Written by Steve Hall. Originally published on the NCM Institute Up to Speed blog.People are interesting and they never cease to amaze me. At the NCM Institute, one of the classes I teach is …See More

Tuesday

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Garry House and Mike Elliott are now friends

Apr 16

Garry House commented on Garry House's blog post Accept or Reject: You Need More Salespeople - by Paul Stowe

"Thank you for the comments! Ian, if you'd like to contact Paul Stowe directly, he'd be happy to walk you through the numbers. His email address is: pstowe@ncm20.com. "

Apr 16

Michael Del Priore commented on Garry House's blog post Accept or Reject: You Need More Salespeople - by Paul Stowe

"This so true. Upper Management does not want to recognize the need to hire additional sales personnel to increase the sold numbers for the store."

Apr 16

Garry House's blog post was featured

Accept or Reject: You Need More Salespeople - by Paul Stowe

Written by Paul Stowe. Originally published on the Up to Speed blog.The rapid growth of both new and used vehicle sales over the past three years is stunning. Because of this, you need more salespeople. Recruiting, training, and retaining new sales talent into our business is difficult and challenging. But you simply have two choices: Accept this fact and take action… or reject it and do nothing.The…See More

Apr 15

4 Comments 3 Likes

Ian Woodward commented on Garry House's blog post Accept or Reject: You Need More Salespeople - by Paul Stowe

"Greetigs from the UK. Can I clarify those numbers - Are your average sales guys selling 43 cars a month, or is that a split depending upon what products they sell? For a premium (BMW/Lexus/Land Rover/Audi etc) brnad, we expect an avergae…"

Apr 15

JR Rohrman commented on Garry House's blog post Accept or Reject: You Need More Salespeople - by Paul Stowe

"Amen brother! It's simple math. Divide your goal by 10 and hire accordingly. Don't let your salespeople decide how many salespeople you need!"

Apr 14

Garry House posted a blog post

Accept or Reject: You Need More Salespeople - by Paul Stowe

Apr 14

4 Comments 3 Likes

Garry House and Russell Grant are now friends

Apr 5

Michael Baker commented on Garry House's blog post NCMi Asks: How Much Service are You Providing in Your Service Department?

"Have discovered over and over again thru the years that the majority of advisors do not even ask for an appointment over the phone let alone when customer is in for the next appt. If Dentists and Doctors do, why not Dealerships???"

Apr 3

Garry House's blog post was featured

NCMi Asks: How Much Service are You Providing in Your Service Department?

Written by Robin Cunningham of the NCM Institute Center for Automotive Retail Excellence. Originally published on the Up to Speed blog. In order to write this blog article I am compelled to admit that on occasion I will visit… a fast food restaurant.…See More

Apr 2

1 Comment 1 Like

Garry House posted a blog post

NCMi Asks: How Much Service are You Providing in Your Service Department?

Apr 2

1 Comment 1 Like

Garry House's 2 blog posts were featured

Apr 1

Garry House posted a blog post

What's the P/E Ratio of Your Management Team? Written by Joe Basil

From the Up to Speed blog:In any industry, top-performing management measures, tracks and makes decisions based on key performance indicators and metrics. In the auto industry we tend to focus on market share, unit volume, gross per unit, net profit as a percentage of gross, and so on. Typically auto industry metrics and key performance indicators are focused on volume and profitability efficiencies.Over the last six to seven years, as…See More

Mar 31

0 Comments 0 Likes

Garry House's blog post was featured

Compensation Philosophy

A Consultant’s Approach to Developing Sound Compensation Strategies for Dealership Managers and Sales PeopleThere are today, and there probably always will be, as many different compensation plans as there are dealerships. That is the nature of our business: to be individualistic; to have a unique dealership culture reflected in the way we treat our customers and our employees. And management and sales pay plans are certainly a part of that unique culture.To be effective, any dealership…See More

Feb 25

1 Comment 2 Likes

Garry House posted a blog post

Compensation Philosophy

Feb 25

1 Comment 2 Likes

Profile Information

Which best describes you?: Trainer

What company do you work for (or own)?: NCM Associates, Inc.

What is your current position within your organization?: Director - NCM Institute; Consultant - Retail Operations Team

What is your company website?: http://www.ncm20.com

What is your Facebook page/URL?: http://facebook.com/garry.house

What is your LinkedIn page/URL?: http://www.linkedin.com/in/garryhouse

How did you specifically hear about dealerELITE? If referred, who?: Ted Ings

Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?: I have been a retail automotive industry professional since 1965, and I'm still learning as much about the business as I'm teaching.

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Garry House's Blog

Performance Improvement Starts with Being Honest with Yourself

Posted on April 22, 2014 at 10:32am 0 Comments 0 Likes

Written by Steve Hall. Originally published on the NCM Institute Up to Speed blog.

servicmgmt

People are interesting and they never cease to amaze me. At the NCM Institute, one of the classes I teach is …

Continue

Accept or Reject: You Need More Salespeople - by Paul Stowe

Posted on April 14, 2014 at 8:30am 4 Comments 3 Likes

Written by Paul Stowe. Originally published on the Up to Speed blog.

showroom

The rapid growth of both new and used vehicle sales over the past three years is stunning. Because of this, you need more salespeople. Recruiting, training, and retaining new sales talent into our business is difficult and challenging. But you simply have two choices: Accept this fact and take action……

Continue

NCMi Asks: How Much Service are You Providing in Your Service Department?

Posted on April 2, 2014 at 4:00pm 1 Comment 1 Like

Written by Robin Cunningham of the NCM Institute Center for Automotive Retail Excellence. Originally published on the Up to Speed blog.

In order to write this blog article I am compelled to admit that…

Continue

What's the P/E Ratio of Your Management Team? Written by Joe Basil

Posted on March 31, 2014 at 5:23pm 0 Comments 0 Likes

chart

From the Up to Speed blog:

In any industry, top-performing management measures, tracks and makes decisions based on key performance indicators and metrics. In the auto industry we tend to focus on market share, unit volume, gross per unit, net profit as a…

Continue

Comment Wall (4 comments)

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At 4:43pm on March 17, 2011, Keith Shetterly said…: Hi Garry! Thanks for adding me as a friend. Have we met? You look very familiar. Did you used to do the 20-Group briefings for DeMontrond in Houston?