"I saw the word Fundamental, and I thought...I know about Fundamentals, but then it turned out that you were talking about a different set of Fundamentals. I went from thinking: "I can comment on this" to "I don't know squat about…"
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Garry House
- Jupiter, FL
- United States
- NCM Associates, Inc.
- Blog Posts (98)
- Discussions (3)
- Events
- dE Groups (9)
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Garry House's Groups
Garry House's Discussions
New eReport On Dealership Sales Mathematics
Started Nov 4, 2011 0 Replies 0 Likes
http://www.ncm20.com/NCMi/subscribe-its-all-about-the-numbers.htmlIn this day and age, it's more…Continue
Are YOUR managers trained to capitalize on the changing Used Vehicle Business? Are YOU “netting” all that you should be in this critical Operating Department?
Started Oct 20, 2011 0 Replies 0 Likes
If you answered “No” to either of these questions, consider enrolling in one (or both)of the November classes in Used Vehicle Management, offered and presented byNCM Institute. For details, call…Continue
Garry House's Page
Latest Activity
Mr. Natural commented on Garry House's blog post NCM Institute wants to know: Do Record Profits Threaten Shaky Fundamentals ?
Garry House posted a blog postNCM Institute wants to know: Do Record Profits Threaten Shaky Fundamentals ?
A quick look at the current state of auto retailing would suggest that things are good. Tough times (and a couple of notable bankruptcies) have thinned dealer ranks. Although pressures are mounting, the manufacturers are still demonstrating discipline around production volumes. Most importantly, customers are returning to showrooms.Add all factors together and the result is that volumes and margins on both new and pre-owned vehicles are strong. So strong, in fact, that many dealers are…See More
Garry House posted a blog postFrom the NCM Institute: Why Dealers Should Be In Express Service Written by: Steve Hall
Written by: Steve HallDealers know you must provide fast, convenient, and competitively-priced service in order to retain your customer base. They also know that oil changes and light maintenance are the most requested service items by customers. Knowing this, why do dealers continually fight express service?I’ve heard all the excuses: it hurts my hours per repair order; it hurts my gross profit percentage; it hurts my effective labor rate; I can’t make any money in express service; the list…See More
Garry House posted a blog postFrom the NCM Institute: To Women With a Passion for F&I Written by: Rebecca Chernek
Written by: Rebecca ChernekEMBRACE CHANGEThe glass ceiling for women’s acceptance in the finance industry was shattered over a decade ago.According to the 2012 Catalyst Census of Women Executive Officers and Top Earners, which counts the number of women in upper management in Fortune 500 companies, women comprise over 18% of all executive officers in the finance industry, and 19% of board directors in the finance and insurance industries in Fortune 500 companies.BUT . . . that glass ceiling is…See More
Garry House's blog post was featuredFrom the NCM Institute: The Perfect Day For A Dealer/General Manager Written By: Thomas Bear
Written by: Thomas BearRealizing the dealer/general manager’s day is full of interruptions, if you could wave a magic wand and create the perfect day, what would you do during this day?Which activities do you wish you did every day? Which activities are the top ten for you to do every day? Here’s an exercise we use in our 20 Group meetings from time to time that might be helpful for you to realign your daily priorities. The following list is…See More
Garry House posted a blog postFrom the NCM Institute: The Perfect Day For A Dealer/General Manager Written By: Thomas Bear
Written by: Thomas BearRealizing the dealer/general manager’s day is full of interruptions, if you could wave a magic wand and create the perfect day, what would you do during this day?Which activities do you wish you did every day? Which activities are the top ten for you to do every day? Here’s an exercise we use in our 20 Group meetings from time to time that might be helpful for you to realign your daily priorities. The following list is…See More
Garry House posted a blog postFrom the NCM Institute: 5 Mistakes Dealers Make With Their Owner Marketing and How to Avoid Them By: Russell Grant
Written By: Russell GrantOne of the best things about my job is the fact that I get to talk to so many owners, GMs, dealers, sales managers and service directors about their dealership’s owner marketing strategy. Or, in some cases, need for one. That’s when I find my work the most rewarding, when I’m speaking with dealers who are ready to reap the benefits of developing and implementing a strong, sustainable owner marketing strategy.Because remember, there are only three ways to grow a…See More
Michael Baker commented on Garry House's blog post NCM wants to know: What are 15 minutes a day worth in your service department?"With these great analytics and tactful accountability, hopefully, application with great departmental profitability will be enacted with support from GM/Dealer with their ongoing awareness and support. Thank again Garry for the great correspondence."
Richard Nimphie commented on Garry House's blog post NCM wants to know: What are 15 minutes a day worth in your service department?"Thanks for the reminder. I am also an advocate of pre-loading the shop every night."
David Long commented on Garry House's blog post NCM wants to know: What are 15 minutes a day worth in your service department?"great article! thx"
Garry House's blog post was featuredNCM wants to know: What are 15 minutes a day worth in your service department?
Written by: Steve HallWhen we ask service managers how important technician efficiency is to profitability, they most often say that “it goes hand-in-hand” or “if they aren’t efficient, you won’t make money.” I agree with their comments, but am constantly amazed with how they quantify “efficient.”It seems that we have become accustomed to thinking a technician is efficient if they hit our flagged-hours goal for the week. At times this is true. Everyone can have a bad day, or a tough job that…See More
Garry House posted a blog postNCM wants to know: What are 15 minutes a day worth in your service department?
Written by: Steve HallWhen we ask service managers how important technician efficiency is to profitability, they most often say that “it goes hand-in-hand” or “if they aren’t efficient, you won’t make money.” I agree with their comments, but am constantly amazed with how they quantify “efficient.”It seems that we have become accustomed to thinking a technician is efficient if they hit our flagged-hours goal for the week. At times this is true. Everyone can have a bad day, or a tough job that…See More
Garry House's blog post was featuredFrom the NCM Institute: How to Convert Auto Dealership Objectives and Goals into Results
Written By: Joe BasilWe just returned from a 20 Group meeting and it was the most invigorating workshop we have ever attended. We completed an assessment of our dealership operations and identified major sales and profit opportunities in all departments. We have benefited from the extensive experience of our facilitator and fellow members. We had the opportunity to compare our operation to other automotive dealers…See More
Profile Information
- Which best describes you?
- Trainer
- What company do you work for (or own)?
- NCM Associates, Inc.
- What is your current position within your organization?
- Director - NCM Institute; Consultant - Retail Operations Team
- What is your company website?
- http://www.ncm20.com
- What is your Facebook page/URL?
- http://facebook.com/garry.house
- What is your LinkedIn page/URL?
- http://www.linkedin.com/in/garryhouse
- How did you specifically hear about dealerELITE? If referred, who?
- Ted Ings
- Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
- I have been a retail automotive industry professional since 1965, and I'm still learning as much about the business as I'm teaching.
Garry House's Blog
NCM Institute wants to know: Do Record Profits Threaten Shaky Fundamentals ?
Posted on May 21, 2013 at 7:30am 1 Comment 1 Like
A quick look at the current state of auto retailing would suggest that things are good. Tough times (and a couple of notable bankruptcies) have thinned dealer ranks. Although pressures are mounting, the manufacturers are still demonstrating discipline around production volumes. Most importantly, customers are returning to showrooms.
Add all factors together and the result is that volumes and margins on both new and pre-owned vehicles are strong. So strong, in fact, that many…
Continue From the NCM Institute: Why Dealers Should Be In Express Service Written by: Steve Hall
Posted on May 16, 2013 at 8:30am 0 Comments 1 Like
Written by: Steve Hall
Dealers know you must provide fast, convenient, and competitively-priced service in order to retain your customer base. They also know that oil changes and light maintenance are the most requested service items by customers. Knowing this, why do dealers continually fight express service?
I’ve heard all the excuses: it hurts my hours per repair order; it hurts my gross profit percentage; it hurts my effective labor rate; I can’t make any money in express…
Continue From the NCM Institute: To Women With a Passion for F&I Written by: Rebecca Chernek
Posted on May 14, 2013 at 10:41am 0 Comments 1 Like
Written by: Rebecca Chernek
EMBRACE CHANGE
The glass ceiling for women’s acceptance in the finance industry was shattered over a decade ago.
According to the 2012 Catalyst Census of Women Executive Officers and Top Earners, which counts the number of women in upper management in Fortune 500 companies, women comprise over 18% of all executive officers in the finance industry, and 19% of board directors in the finance and insurance industries in…
Continue From the NCM Institute: The Perfect Day For A Dealer/General Manager Written By: Thomas Bear
Posted on May 7, 2013 at 8:00am 0 Comments 1 Like
Written by: Thomas Bear
Realizing the dealer/general manager’s day is full of interruptions, if you could wave a magic wand and create the perfect day, what would you do during this day?
Which activities do you wish you did every day? Which activities are the top ten for you to do every day? Here’s an exercise we use in our 20 Group meetings from time to time that might be helpful for you to realign your daily priorities.…
ContinueComment Wall (4 comments)
- At 4:43pm on March 17, 2011,
Keith Shetterly said… - Hi Garry! Thanks for adding me as a friend. Have we met? You look very familiar. Did you used to do the 20-Group briefings for DeMontrond in Houston?
- At 4:02pm on March 17, 2011,
Adrian Rudik said… - Gary House rocks!
- At 3:59pm on March 17, 2011,
Donald E. Braemer said… Gary
Thanks, you are also a mentor and a leader that I look up to.
Don Braemer
- At 12:24pm on March 1, 2011,
Stan Sher said… - Thanks for connecting.
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