How did you specifically hear about dealerELITE? If referred, who?
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Glenn Vollhoffer is the former Chair of the Board of Directors of the Automotive Training Standards Organization and the first individual to hold that position. He continues to serve the organization as member of the board in the role of Past Chair & is committed as ever to its success. He has over 40 years in the automotive field beginning as a Red Seal Service Technician Apprentice & culminating in a successful consulting Practice.
Glenn's consulting practice focus is on Process Engineering ( the systematic application of scientific and mathematical principles to achieve the practical goals of a particular sales, service or production process ) He is an expert in Leadership Training, Business Development, Management Development, Human Capital Utilization, Diversity Awareness and Career Planning & Counseling.
His involvement in the industry has encompassed everything from executive positions with the Automotive Sector Council to overseeing the Ford ASSET Program at BCIT as well as BCAA / BCIT / Ford Dealers auto skills competition each year. He has operated his own shop business, to managing fixed operations of major automotive dealerships. Glenn was a key member of MSX International's Canadian operation specializing in Service Department Engineering as well as process development & installation. He spent ten years with Honda Canada as a Field Specialist in Sales & Service as well as holding the position of Service Operations Manager for the Pacific Region of the Ford Motor Company of Canada
Glenn is well known & respected throughout the British Columbia automotive industry as being an innovator & master of change management.
You need to be a member of DealerELITE.net to add comments!
-Service Customer Retention (SCR) Strategy Retention ratios are a very important part of what we do in the car business. When it comes to the Service Department we gauge our SCR (Service Customer Retention) scores on a few…
Are you planning on going to a trade show this year? So many times we go to trade shows because people tell us it'd be a great opportunity. But first, you need to decide if it's really going to be worth it.…