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"Great article, each and every employee in the dealership should always feel that they are there to serve the customer and make them feel welcome and inviting.. At times we should all be reminded of this.."
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I have 20+ years of new car dealership experience. I have experience in every department in one way or another. my real expertise is fixed operations. I have been a GM for the last 3 years and have put together a great team.
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A Mercedes Benz is an engineering marvel. It not only looks good, it is a symbol of luxury. The owner of a Mercedes usually treats it like a child and takes care of it very well. At the same time when you need to service the car, it is necessary…