Are you in management, leadership or own a business? Do you struggle with your management skills or management style? Knowing what management style (Autocratic, Consultative, Persuasive) works best…Continue
"Great piece of needed self evaluation. How often do we get a chance to reflect on our own behavior as an empowered leader only to find out we are managing from a lack of experience and failure to accept accountability."
" Steve, My apologies if I am coming across disrespectful to you and the work you do, I must admit I have deep rooted beliefs regarding the differences between a BDC/Call Center and an Internet Department as well as a Retail Sales Person and an…"
"Because chat reps are not licensed salesmen nor certified product specialists so they simply do not have the authority to provide much information.
Precisely to the point, the wrong person is in the wrong position to properly represent the…"
"Great post Tom! The "Live Chat" dialog should be nothing more, nothing less, than a conversation that builds report, identifies needs and secures an appointment to finalize an intended purchase. Skipping around questions as given in this…"
"BRAVO! With all of all the data collected (amusing as it all is), the only factor that truly matters in the success or failure of a Sales Person in a pure selling environment is summed up in your last paragraph; the Leadership of the Sales Manager.…"
"Sound advice, I do think you are giving the other 10% way too much credit as well as the number of long term follow performed by sales persons is less than 5%. Following up with your sold customers is your reward for a job well done. The easiest way…"
"What a great concept, ask the question! I guess the only hazard in asking the question is "Where and When" you ask. For guys like you Marsh this is a no brainer, do you have any advise about the proper time and place to pull this…"
Are you in management, leadership or own a business? Do you struggle with your management skills or management style? Knowing what management style (Autocratic, Consultative, Persuasive) works best for you in any given situation to motivate your employees, solve problems or promote creativity can take years to develop. Regardless of your strongest suite, if you are consistently having the same difficulties with the same individuals or within similar situations you need to study up and add…See More
It would be helpful to know the total number of Internet Leads to include phone calls that are generated from your Internet Advertisement. A good appointment setter with all of the right tools, information and training should be able to set…"
"The dog also knows a bad guy when he sees and smells one, like when the hair on the back of his neck stand up. "Transparency" is just another word for perception in the auto industry, and perceptions rule weather they are reality or not.…"
"This is a great reminder to team leaders at all levels of management. How often is it much easier to find faults in our employees than it is to find opportunities to lift them up and encourage them to become the performers we wish all of our…"
Your troubles begin here: 'We hand the lead off to a sales person and they go to work". Internet Sales and Retail Auto Sales are two different animals, or they at least they should be and the later appears to be dying a slow…"
"It's all about the sale! But when a dealer is spending $25-$50k a month on paper print and radio what exactly are they accomplishing? Being a buyer of Internet leads is placing yourself in front of the most desirable individual, a buyer! How…"
"I was using Autobytel in the late 1990's on an exclusive basis in Southern California when I headed up one of the very first ALL Internet Dealer Sales Environments for a Chrysler Jeep Dodge dealership. A stand alone building with NO UPS all…"
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Looked up a client
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I have been an automotive professional for 24 years, I have owned my own independent dealership and service center, Pioneered the sale of vehicles through the Internet with AutoNation in 1999 and I have 8 years experience as a Chrysler Certified Technician.
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Don't allow your Finance Department to become average and never take the department to the next level..We often times say, It's as good as it will get with the staff we have....your staff may have the potential but simply may need the correct…
We have all read about employee turnover, and the challenges the industry faces with hiring needs. A recent article in Automotive News cited "Two of every five service advisers leave each year. How can dealers keep their best ones from burning…