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Joe Clementi's Page

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Bobby Compton commented on Joe Clementi's video
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Connecting with your customers. Sales meeting

"Excellent share, Joe! I've been getting John Maxwell video tips daily, I'm new to learning who he is, but I too like his style and what he stands for.  People buy from people they like, and even those they dislike at times,- but…"
Apr 21
Marsh Buice commented on Joe Clementi's video
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Connecting with your customers. Sales meeting

"Joe you put it perfectly my friend. 3 keys to success: if your customers trust you, feel you are helping them, and you show your sincerity in caring for their needs, you'll never have a bad month. We are all competitors by nature and want to…"
Apr 20
Joe Clementi posted a video

Connecting with your customers. Sales meeting

Three basic rules for connecting with your customers
Apr 20
2 Comments
Joe Clementi and Cars - Jim Canto are now friends
Apr 20
Tom LaPointe commented on Joe Clementi's blog post Who’s pulling your strings? Legalized extortion for the auto business.
"@joe - didn't mean to come across as thinking stores are infallible. quite the opposite. ALL BUSINESSES should implement, train, and monitor the customer interaction process, and sadly, many stores' commitment to customers ends with the…"
Mar 19
Joe Clementi commented on Joe Clementi's blog post Who’s pulling your strings? Legalized extortion for the auto business.
"@Jim. Thanks for thoughts and comments. I appreciate your feedback."
Mar 19
Joe Clementi commented on Joe Clementi's blog post Who’s pulling your strings? Legalized extortion for the auto business.
"@Ryan. Thanks for the contribution"
Mar 19
Cars - Jim Canto commented on Joe Clementi's blog post Who’s pulling your strings? Legalized extortion for the auto business.
"Unfortunately, "if it bleeds, it leads" is a truism on the web as it was in print media. Traffic, a.k.a. circulation, is a fundamental goal of nearly any web endeavor. But remember; consumers make the truism true, not the publishers. And,…"
Mar 19
Ryan Leslie commented on Joe Clementi's blog post Who’s pulling your strings? Legalized extortion for the auto business.
"Joe, Great Read! Your post reminded me of this one written by Mike Blumenthal. This is well-worth the read too for anyone that wants to know a little bit more about the sales methodologies employed by Yelp. My friend Tom Gorham alluded to this…"
Mar 18
Joe Clementi commented on Marsh Buice's blog post Tip The Scales
"Wow! Thanks Brother. Nice share with some truly heartfelt points. The first key to moving the performance level of any associate is leverage! We have to find the WIIfM and build the blocks. Once we have a truly committed individual we can mold the…"
Mar 17
Joe Clementi commented on Marsh Buice's video
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What's Your Fight Song?

"Pride, loyalty, respect and honor! No other tools are needed when you go into a game day with your brothers! Grab your end of the rope and hang on! Don't let go of the rope as its your lifeline and your obligation. Remember it's not…"
Mar 17
Joe Clementi commented on Jackie Cahill's blog post Cars.com and Auto Trader, Get Rid of One?
"Jackie. It's imperative that you review your VDP and SRP with the manager and explain the differences between the two. Perform an ROI based on the reach of the combined sites and the scores you get from the VDP/SRP results. Utilize the scarcity…"
Mar 17
Marsh Buice commented on Joe Clementi's blog post Who’s pulling your strings? Legalized extortion for the auto business.
"Joe, brother you rocked the post on this one. I had no idea Yelp was this way. Thank you for the post brother! Great job!! Keep them coming!"
Mar 13
Joe Clementi commented on Joe Clementi's blog post Who’s pulling your strings? Legalized extortion for the auto business.
"@ Tom. Thank you for your feedback. I think we have to be careful not to fool ourselves into thinking we are without fault. The most valuable side of a disagreement is the one that's never heard. As dealers we understand we have an obligation…"
Mar 12
Joe Clementi commented on Joe Clementi's blog post Who’s pulling your strings? Legalized extortion for the auto business.
"@Bobby. Thank you for your contribution and thoughts. Somewhere in the maze of thoughts and opinions lay the truth. Unfortunately if the truth is disguised by a one sided agenda then it becomes biased instead of balanced."
Mar 12
Tom LaPointe commented on Joe Clementi's blog post Who’s pulling your strings? Legalized extortion for the auto business.
"Great piece - once upon a time people did business on word-of-mouth based on recommendations for and against from REAL FRIENDS, or at least familiar acquaintances. And even hearing negative reports from strangers in a barber shop or social…"
Mar 11

Profile Information

Which best describes you?
Dealership
What company do you work for (or own)?
Journey Ford
What is your current position within your organization?
General Manager/Operating Partner
What is your company website?
http://journeyford.com
What is your LinkedIn page/URL?
http://www.linkedin.com/pub/joseph-clementi/14/787/921
How did you specifically hear about dealerELITE? If referred, who?
Linked In
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Graduate - NADA Dealer Academy
Two-time winner Honda Elite "President's Award" 2008/2009
"Bill Streng Business of the Year" 2005
2008/2009 Honda President's Award
"Best Auto Dealer" a record 11 straight years

Accomplished and results-oriented automotive professional with 21 years experience in all aspects of sales operations.
•Thorough understanding of the complexities of building and managing a profitable automotive dealership.
•Extensive expertise in all areas of dealer operations, including variable operations, fixed operations, customer and factory relations, policy administration and bottom line profitability.
•Adept at devising and implementing innovative sales, marketing and management approaches to expand customer base and increase sales through greater market penetration.
•Proven ability to manage overall dealership sales operations through innovative leadership approaches while cultivating and maintaining business to achieve greatest profit potential.
•Broad-based background encompasses variable & fixed sales, staff development & training, inventory acquisition & control, lease renewals, CSI, policy administration and bottom line profitability. Maintain excellent relationship with manufacturer.
•Leader and communicator oriented to high profit. Committed to achieving results with strict attention to detail.
•Skilled at establishing effective working relationships to maximize staff functions and customer satisfaction.
•Effective in all phases of personnel-related duties... recruiting, hiring, training, motivating, mentoring, and supervising.
•Acknowledged by peers, staff and clientele for integrity, solid work ethics and the ability to consistently achieve personal and professional goals.
•Aggressive decision-maker with solid customer relations skills.

Joe Clementi's Blog

Who’s pulling your strings? Legalized extortion for the auto business.

Posted on March 8, 2013 at 10:30pm 24 Comments

In the automotive business, we expect there to be critics. We understand that there are detractors to our business. No one understands the value of “the voice of the customer” better than an automotive dealer. In fact, there’s been a whole business built around “relationship management” specifically for the…

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Collaboration or Confrontation?

Posted on February 2, 2013 at 1:30pm 2 Comments

Collaboration not confrontation

The day starts with an offer that’s hundreds below cost with a trade in that’s thousands away from its actual cash value.  The salesperson spent hours from the initial greeting to the vehicle selection process only to have their bubble busted by a ridiculous offer.…

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Save-A-Deal Meeting

Posted on July 17, 2012 at 8:00am 0 Comments

It can be a challenge to keeping track of every visit, contract in transit, trade appraisal and every follow up call due. While technology improves…

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American Heroes

Posted on May 28, 2012 at 7:00am 14 Comments

Blood drips red from the wounded vest

Bullets richochet by and time slows down

The air thickens as breath escapes his chest

The senses grow weary with every sound

 …

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Comment Wall (4 comments)

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At 2:05pm on March 7, 2013, David Villa said…

Joe If you could please call me on my cell when you get a minute 813-385-4750. thank you.

At 2:31pm on November 29, 2011, Michael Paulson said…

Hey Joe!  Great job with the TrueCar thread.  I had no idea that they were as far off on the pricing as they are.  We need to keep up the pressure!  This business tends to get outraged and then move on to a new topic.  Happy selling!   -Mike

At 3:07pm on October 27, 2011, Carl Nelson said…

Thanks for the add, Joe! Great to see owners who share so much valuable insight. We've lived cross country but only visited Sacramento passing through on our way to Reno. Hope your fall season there is a profitable one!

~Carl

At 9:59am on July 29, 2011, Stephanie Young said…
Thank you so much for contributing to the newsletter, Joe!!!  Featured article by Joe Clementi: Managers regarding Salespeople: Fire Them Up....Not Fire Them  http://ning.it/qyuX4h
 
 
 

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