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Joe Webb
- Male
- Lake Mary, FL
- United States
- DealerKnows Consulting
- Blog Posts (11)
- Discussions (17)
- Events
- dE Groups (3)
- Photos
- Photo Albums
- Videos (14)
Joe Webb's Groups
Joe Webb's Discussions
Experienced eCommerce Director Wanted
Started this discussion. Last reply by Joe Webb Feb 17. 2 Replies 0 Likes
DescriptionE-Commerce Director Fremont Motor Company is a large, multi-franchise automotive dealer group located in Wyoming and Nebraska, with a global reach online. We are looking to develop a…Continue
Tags: dealerknows, fremont, wyoming, internet, employment
Joe Webb's Page
Latest Activity
David Ruggles commented on Joe Webb's blog post Just Say No..."If one is responding to an email lead and contact information is provided that includes a work number, certainly the best time to respond is ASAP. But for the vast majority of people who work standard hours, and who don't have the option…"
Joe Webb commented on Joe Webb's blog post Just Say No..."Actually, David, I don't believe the best time to make follow-up calls is the same as peak showroom traffic time. All of the data we've gathered shows that the best time to make follow-up calls is based on the time the "lead"…"
David Ruggles commented on Joe Webb's blog post Just Say No..."At some point, someone will figure out that the best time to make follow up and prospecting calls also happens to be the time of peak showroom traffic."
Joe Webb commented on Frank Ramirez Jr.'s blog post Advice needed"Well that's just it, Mr. Natural.... I DO sell good emails, relationship-building phone skills, and a structured follow-up process that we can help input into a CRM if needed. I believe that what dealers need are not "tell me"…"
David Van Engen commented on Joe Webb's blog post Just Say No..."JOE KNOWS! --- Again, Joe is right on the money on an issue that exists in countless dealerships. We mystery shop dealers throughout the country, measuring their internet process and proficiency. During a series of mystery shops we perform for…"
Joe Webb commented on Joe Webb's blog post Just Say No..."Good point, Ron. That is another angle I never considered. I just believe more accountability happens from a dealer phone. The customer is aware they contacted the dealership, but hasn't yet met the sales pro who will be…"
Ron Rozier commented on Joe Webb's blog post Just Say No..."Joe, I have also found that sometimes when a sales person, especially men, keeping calling from their cell phone, it makes the customer feel a little uncomfortable. I can personally tell you I have had women and husbands tell me that they…"
Joe Webb commented on Frank Ramirez Jr.'s blog post Advice needed"I'm in agreement with Grant also. If you are showing over 200 cars in stock, you should be generating over 200 total lead opportunities, if properly merchandised, advertised and optimized. Including service, this could likely be…"
Mathew Koenig commented on Joe Webb's blog post Just Say No..."Amen Joe. We can't complain about our people "not getting results" if we don't create proper process and HOLD THEM ACCOUNTABLE to those processes.
If my name is on the building, I need to take ownership of my team and care…"
Joe Webb commented on Joe Webb's blog post Just Say No..."You're correct, Evan. The people you hire will be the determining factor to success. But, just because an Internet Sales Manager has the word "manager" in their titled doesn't make them need to be managed any less.…"
Mr. Natural commented on Joe Webb's blog post Just Say No..."Wow Evan!!! Great point, and so true. In the real world, it's far more important that they ARE responding, rather then how. A wise man once said that "chance favors those in motion." With this in mind, an active,…"
Robert Campellone left a comment for Joe Webb"Great article ,I have a question I am in the process of buying a dealership ,I sold all my four dealerships in late 2007 and did well . However I have not been in the business for almost five years and I know a lot has changed. I will be joining a…"
Evan Johannson commented on Joe Webb's blog post Just Say No..."I think you make some valid points here, but.. This seems to me not an issue with how the work is being done, but an issue with who you have hired to work for you. The dedicated salesperson who cares about doing follow up and responds to all their…"
Profile Information
- Which best describes you?
- Trainer
- What company do you work for (or own)?
- DealerKnows Consulting
- What is your current position within your organization?
- Founder
- What is your company website?
- http://dealerknows.com
- What is your Facebook page/URL?
- http://My clients use any and all CRM, website providers, and inven...
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- Chris Saraceno
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- A few witty comments
Joe Webb's Videos
Joe Webb's Blog
Just Say No...
Posted on March 25, 2013 at 9:24am 10 Comments 7 Likes
Who owns the customers? Where do your employees work? Are prospects even being called back? Some dealers don’t know. All because we allow some of our sales team members to do it their way. You’re feeding into their problem.
I’m asking you to ‘Just Say No’ to…
1) Letting salespeople use their own personal email addresses when responding back to customers.
2) Allowing salespeople to make all of their (so-called) follow-up calls to happen from their…
Continue For the Good of the Store
Posted on January 25, 2013 at 3:00pm 9 Comments 6 Likes
What is for the good of the store is sometimes an unpopular choice for the employees. It requires them to do more than what they are currently doing. It asks them to solve problems, take initiative, and complete more tasks. It is very common that salespeople will care more about what is “in it for them” than what is in the best interest of the dealership. At no point should a salesperson’s unwillingness to execute tasks supersede what is in the best interest of…
Continue Grading Automotive Website Providers
Posted on July 3, 2012 at 9:51am 0 Comments 0 Likes
Disclaimer: I must preface this by saying it not intended to make any enemies or friends. This is not meant to hurt anyone’s business, call out how they perform for their clients, highlight weaknesses or put stock in one product over another. This was nothing more than a simple experiment.
I was out to dinner with my wife recently when I ran into an old college acquaintance. Very quickly I discovered that she works in our industry for a startup website provider. I tell her…
Continue If Support...
Posted on May 23, 2012 at 11:45am 0 Comments 3 Likes
If Support…
- Responded with a call instead of silence
- Gave you immediate attention instead of a support ticket number
- Answered the phone immediately instead of a queue
- Has a queue, then you know something is desperately wrong
- Responded with action instead of a timeline
- Categorically ranked your need based on how much it is their fault and handled those first.
- Wasn’t overseas
- Is handled with grace and humility instead…
Comment Wall (7 comments)
- At 10:55am on March 26, 2013, Robert Campellone said…
Great article ,I have a question I am in the process of buying a dealership ,I sold all my four dealerships in late 2007 and did well . However I have not been in the business for almost five years and I know a lot has changed. I will be joining a 20 group again but my question I have am interviewing with the factory reps. today any advice?
- At 8:09am on August 16, 2011,
Jim Battista said… Hey Joe,
Lemme know when we can get together? I don't know when you are back in town next, but call me. I have a bunch of awesome new developments to go over with you. Thanks
- At 8:51am on August 12, 2011,
Stephanie Young said… - Great to see a new face on the content leader board. Congrats!!!
- At 5:46pm on September 25, 2010,
Joe Brunner said… - Great job!
- At 11:27pm on July 31, 2010,
Katherine Donovan said… - Missing Joe Webb! Such a GREAT guy! Call when you have time!
- At 10:07pm on July 13, 2010,
Lizelle Landino said… - You are such a ROCK star!! You deserve it man!! Sweer!!
- At 9:25am on June 16, 2010,
DealerELITE said… - I know you've heard this before, but your videos are really entertaining! Photofunia? Don't know what you're talking about ;)
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