"John-
I'm new here, and this is actually my first post. Apparently nobody else knew what to tell you... I was in the same boat years ago when I was a salesperson. The dealership didn't have a CRM, so I purchased Act! 2000. It wasn't…"
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John Armstrong
- Du Bois, PA
- United States
- Osburn Buick GMC
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John Armstrong's Discussions
Salesperson ONLY online CRM tool.
Started this discussion. Last reply by Scott Smith Apr 4. 1 Reply 0 Likes
I would appreciate anybody who has the time to give me an idea of the best , easy to use and easy on the wallet CRM online tool. I am going back to the sales floor after 10 years of management (to…Continue
How do I get my sales team better at getting the Internet customer to engage or even email or call back ?
Started this discussion. Last reply by Jason Mickelson Feb 16. 24 Replies 1 Like
I have been in the car business for 16 years and currently a Sales Manager at a Buick GMC store in Pennsylvania. I am the only Manager here and obviously where lots of hats (New ,…Continue
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John Armstrong posted a discussionSalesperson ONLY online CRM tool.
I would appreciate anybody who has the time to give me an idea of the best , easy to use and easy on the wallet CRM online tool. I am going back to the sales floor after 10 years of management (to make more money with half the "Agg.") Since our business has changed so much some good , some bad, I'd like to take advantage of my own CRM tool for more organized short and long term follow up. Let me know who you guys think and why. Thanks JohnSee More
Jason Mickelson replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"John,
Are your people using more than one number when they call internet prospects? Robert Hildreth brought up a great point about leaving messages not being a requirement of the business on the first call. Our team will always…"
Robert Hildreth replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"Time is somewhat of a factor but actually not the most important......It is first one to a relationship...not first one to respond. We take deals from stores all the time and were not the first to speak to the client.
#1 You need to have a process…"
John Armstrong replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"Thanks Zachary for opening up my discussion! You seemed to start a great discussion and I've received many terrific best practices,processes and tips from many great salespeople who taken the time to reach out. Thanks again John"
Mat Boyle replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"John,
Here's my take on the situation, it may be a little blunt but I mean no offense.
In order for you to increase your results from your internet leads the first thing you need to do is start considering them i nthe same light as a walk in…"
Jason Mickelson replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"John,
I had another thought. You might try asking your team what they plan to accomplish when they call a new internet lead that has not been contacted. If they are unclear of their mission, they will fumble the call. Call me if…"
Adam Denault replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"John, there is a lot of great advice here, so no reason for me to repeat what has been said. One thing I did was to check my process vs the competition. I set up a dummy email account and sent in a sales lead to our…"
"Mr Seyler - Well done."
Drew Spink replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"Yes I can empathize with your predicament.
Some questions you may want to ask.
What is our reaction time?
What are the statistics leads given to closing ratio?r
Who is the most successful person in the dealership in the dealership handling…"
Jeffrey Seyler replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"Mr. Armstrong,
Your troubles begin here: 'We hand the lead off to a sales person and they go to work". Internet Sales and Retail Auto Sales are two different animals, or they at least they should be and the later appears to be dying a slow…"
Jason Mickelson replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"John,
Great questions John. It is fair to say that internet leads handled improperly are a waste of time. When handled properly, there is money to be made. Money is only made if you are willing to put in the hard work. …"
John Armstrong's discussion was featuredHow do I get my sales team better at getting the Internet customer to engage or even email or call back ?
I have been in the car business for 16 years and currently a Sales Manager at a Buick GMC store in Pennsylvania. I am the only Manager here and obviously where lots of hats (New , used , certified , desk deals , appraisals , advertising , customer service , buying , selling , auctions , training , etc, )you guys know what I'm getting at...... The business has changed as far as how we interact with customers and engage with them in past years. The BIGGEST thing I'm struggling…See More
Scott L Pope replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"The first question I have is who get the initial lead. The manager, an operator, someone in the BDC? What is your process.
Here's what I did, and I haven't found anything better yet.
Get a volunteer that wants to handle all…"
James Bunting replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"Here are some basics, with apologies if they're a little too basic:
Are your competitors sending prices? If so, are you? Is your pricing competitive? Time is money and the average guy who submits one iLead submits several iLeads. If you are at…"
Bruce LaVerdiere replied to John Armstrong's discussion How do I get my sales team better at getting the Internet customer to engage or even email or call back ?"Remember this and I hope it helps. The majority of your internet leads are informational therefore once they have the information they were looking for they may have no further need of your staff at this point. At THIS point... So dont be…"
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- Which best describes you?
- Dealership
- What company do you work for (or own)?
- Osburn Buick GMC
- What is your current position within your organization?
- Sales Manager
- What is your company website?
- http://osburnonline.com
- How did you specifically hear about dealerELITE? If referred, who?
- Linked In
- Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
- I offer 15 years of Automobile customer service, objection handling,best practices and leadership advice. I have done every job in the Dealership that pertains to sales. I started by first sweeping floors to Managing. Thanks for your consideration. I deeply care for this business and want to help others enjoy what I love about it! John
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