There is one obvious answer....Service Absorption is the key to sustained Profitability.What things are you doing differently in your Fixed Operations to get to 100% Service Absorption?Do you believe…Continue
By Leonard Buchholz
Every year about this time we begin to contemplate. What was our final score for 2012? How did we end up? Did we just SURVIVE or did we THRIVE?
For most of you, that reality was written months ago and on the 10th of January you’ll be reading the results you already suspect.
You may even be feeling some anticipation (much like a kid on Christmas morning).
For those of you who spent more time…Continue
Service is an "elbow to elbow" people business. As I (we) have traveled and observed so many Dealership Service Operations, there is still one overriding factor that every Customer Service Organization must understand and adhere to. This is people business.…
Lost Sales and Declined Services Customers are in many Dealerships, the largest untapped source of additional revenue. And in most cases, the Sales has been lost because of a few words and not a few dollars.
It is an age old diametrically opposed argument. On one side, we have technology. On the other side, we have personnel.Continue