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Leonard Buchholz
  • Male
  • Vista, CA
  • United States
  • DealerPro Training Solutions
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Leonard Buchholz's Discussions

How many Dealerships would still be in business with 100% Service Absorption?

Started Mar 7, 2011 0 Replies

There is one obvious answer....Service Absorption is the key to sustained Profitability.What things are you doing differently in your Fixed Operations to get to 100% Service Absorption?Do you believe…Continue

Automotive Dealer Associations

Started Mar 3, 2011 0 Replies

Looking for Dealer Associations Presidents and Managers who need a Speaker at their next Dealer Meeting.

 

Leonard Buchholz's Page

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Leonard Buchholz posted a blog post

Did you THRIVE or SURVIVE in 2012?

By Leonard BuchholzEvery year about this time we begin to contemplate. What was our final score for 2012? How did we end up? Did we just SURVIVE or did we THRIVE?For most of you, that reality was written months ago and on the 10th of January you’ll be reading the results you already suspect.You may even be feeling some anticipation (much like a kid on Christmas morning).For those of you who spent more time on the “naughty side of retail life” you are…See More
Jan 1
0 Comments
Leonard Buchholz's blog post was featured

"Things" do not a great Service Experience make.

Service is an "elbow to elbow" people business. As I (we) have traveled and observed so many Dealership Service Operations, there is still one overriding factor that every Customer Service Organization must understand and adhere to. This is people business.Customer services (Photo credit: gordon2208)You can have perks, loyalty programs, free coffee, wifi, marble covered floors and chandeliers...and none of that…See More
Nov 17, 2012
0 Comments
Leonard Buchholz posted a blog post

"Things" do not a great Service Experience make.

Service is an "elbow to elbow" people business. As I (we) have traveled and observed so many Dealership Service Operations, there is still one overriding factor that every Customer Service Organization must understand and adhere to. This is people business.Customer services (Photo credit: gordon2208)You can have perks, loyalty programs, free coffee, wifi, marble covered floors and chandeliers...and none of that…See More
Nov 15, 2012
0 Comments
Leonard Buchholz replied to Joe Tareen's discussion Need a list of cost cutting ideas for a dealership.
"Great question Joe. And there are a lot of good ideas here. Having looked at quite a few dealers in the past few years, I can tell you that most go for the "easy stuff" (eliminate a position, cut back on paper towels) and not so much for…"
Oct 15, 2012
Leonard Buchholz posted a blog post

Want to increase Service Sales by 30%?

Lost Sales and Declined Services Customers are in many Dealerships, the largest untapped source of additional revenue. And in most cases, the Sales has been lost because of a few words and not a few dollars.Trained Advisors Make More Sales!Advisors who have been trained and coached are the best people to contact those customers, Advisors who are trained, coached and who care are better.Take John Q. here. He is an…See More
Oct 11, 2012
0 Comments
Leonard Buchholz commented on Leonard Buchholz's video
Thumbnail

Don Reed "Service Advisor Training...Expense or Investment?"

"Amen to that!"
Sep 22, 2012
DealerELITE commented on Leonard Buchholz's video
Thumbnail

Don Reed "Service Advisor Training...Expense or Investment?"

"An Investment"
Sep 22, 2012
Leonard Buchholz posted a video

Don Reed "Service Advisor Training...Expense or Investment?"

Don Reed from DealerPro talks about the Service Advisor and Training.
Sep 21, 2012
2 Comments
Leonard Buchholz replied to Kendall Williams's discussion Service-only BDC Question
"There are several different pay plans you can build. The elements are hourly, pay per call, pay per booked appointment, pay per hours sold, bonus per appointment booked, bonus per product sold, bonus per hour sold or straight commission. Most plans…"
Sep 20, 2012
Leonard Buchholz posted a blog post

Techno me, Train me or Tank me...which is it?

It is an age old diametrically opposed argument. On one side, we have technology. On the other side, we have personnel.I can't sell anything without a great Multipoint Inspection. I can't sell anything without a professional Sales Process. I must have both in order to be effective.In recent years there has been a…See More
Sep 12, 2012
0 Comments
Leonard Buchholz's video was featured

Increase Service Department Results

Use these 3 tips to start Increasing Your Service Department Results. www.dealerprotraining.com www.dealerproblog.com 888-553-0100 DealerPro Training Solutio...
Aug 30, 2012
0 Comments
Leonard Buchholz commented on Marsh Buice's video
Thumbnail

Want A Pay Raise? Up Yours!

"Every salesperson on the planet can use this basic math to get a pay raise! Marsh on point as usual!"
Aug 18, 2012
Leonard Buchholz posted a blog post

3 Common Mistakes Salespeople Make

The 3 Most Common Mistakes Salespeople Make That Cost The Dealership Money!The good news: They are all Preventable! Read below for the latest in how you can prevent Lost Sales!#1-NO INTERVIEW!An interview is the most important part of any sales process. There are several objectives for the interview. build a relationship with your customerestablish some common groundbuild rapportfind out their needs…See More
Jul 25, 2012
0 Comments
Leonard Buchholz liked Fran Taylor's blog post What does it take to have a good morning meeting ?
Jul 25, 2012
Leonard Buchholz posted a status
"Check out Don Reed's latest Fixed Ops article here...http://ning.it/SFcad8"
Jul 17, 2012
0 Comments
Susan Givens and Leonard Buchholz are now friends
Jul 16, 2012

Profile Information

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What company do you work for (or own)?
DealerPro Training Solutions
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http://www.dealerprotraining.com
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http://www.facebook.com/#!/pages/DealerPro-Training-Solutions/10913...
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Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
We are a Fixed Operations Training Solutions Company with a 10 year history of Training Dealerships and Dealer Groups. Our focus is in helping Fixed Operations attain 100% Service Absorption, grow Profit Margins and maintain CSI and we are a proud NADA University Partner.

Leonard Buchholz's Videos

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Leonard Buchholz's Blog

Did you THRIVE or SURVIVE in 2012?

Posted on January 1, 2013 at 5:41pm 0 Comments

By Leonard Buchholz

Every year about this time we begin to contemplate. What was our final score for 2012? How did we end up? Did we just SURVIVE or did we THRIVE?

For most of you, that reality was written months ago and on the 10th of January you’ll be reading the results you already suspect.

You may even be feeling some anticipation (much like a kid on Christmas morning).

For those of you who spent more time…

Continue

"Things" do not a great Service Experience make.

Posted on November 15, 2012 at 9:04am 0 Comments

Service is an "elbow to elbow" people business. As I (we) have traveled and observed so many Dealership Service Operations, there is still one overriding factor that every Customer Service Organization must understand and adhere to. This is people business.…

Customer services
Continue

Want to increase Service Sales by 30%?

Posted on October 11, 2012 at 9:13am 0 Comments

Lost Sales and Declined Services Customers are in many Dealerships, the largest untapped source of additional revenue. And in most cases, the Sales has been lost because of a few words and not a few dollars.

Trained Advisors Make More Sales!

Advisors…

Continue

Techno me, Train me or Tank me...which is it?

Posted on September 12, 2012 at 10:30am 0 Comments

It is an age old diametrically opposed argument. On one side, we have technology. On the other side, we have personnel.

I can't sell anything without a great Multipoint Inspection.

I can't sell anything without a professional Sales Process.

I must have both in order to be…

Continue

Comment Wall (3 comments)

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At 11:00am on February 9, 2011, Joe Tareen said…
I sure did. Your advice resonated well with me. Thanks
At 5:50pm on November 13, 2010, Elise Kephart said…
Thanks for the add!
At 6:49pm on August 2, 2010, Charlie Vassallo said…
Hope you received my response. Thanks for the invite. There is a ton of information out there. Thanks again
 
 
 

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