AWN INC
  • Englewood, CO
  • United States
  • Automotive Warranty Network
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AWN INC posted a blog post

Technician Certifications Matter

30-Second Snapshot:It is never ok to change the tech number on a repair order. That is fraud and will result in a chargeback in a factory audit. Always make sure your tech is certified for the repair before they begin.We recommend the following:Check the manufacturer's training site for certifications every Monday. Make…See More
16 hours ago
AWN INC posted a blog post

Rental Processes in Automotive Warranty

At AWN, we see more money lost in the area of loaner cars and/or rentals than in any other area.  I wanted to cover a couple processes that could help alleviate this problem.  To do that first I want to share what we see happening, then share a couple processes that could stop the loss or inaccurate…See More
Feb 5
AWN INC posted a video

Tech Notes - Cause and Correction

The technician's notes must clearly explain the cause of the customer's concern and the steps taken for correction. What else needs to be included in their notes?
Jan 29
AWN INC posted a blog post

Technician Responsibilities in Warranty

If you were to compare the service department to the military I think you would classify management as the leadership, the Advisors as scouts, the Admins as diplomats, and Technicians as the soldiers. Technicians are on the front lines as they perform repairs.Much like in war, those out in the field…See More
Jan 23
AWN INC posted a video
Jan 15
AWN INC posted a blog post

How to Avoid Repeat Repairs in Warranty

Repeat repairs, similar repairs, or ineffective 1st repairs seem to be the biggest driver in causing trend report problems. Not only is it a trend issue but it affects the customer's satisfaction as well. And if you have this issue in warranty you also have it in customer pay. No customer likes to come back for the same…See More
Jan 10
AWN INC posted a blog post

Who is in charge of compliance?

In most of the warranty policy manuals there are sections dedicated to compliance and who is responsible for which function. There are also numerous training materials that outline the responsibility of each department. In these training materials, it is stated that the service manager is the one that holds each…See More
Dec 28, 2017
AWN INC posted blog posts
Dec 20, 2017
AWN INC posted a video
Dec 6, 2017
AWN INC posted a blog post

Why In-House Administration Can Fail

Mistake number one: Wearing too many hats at the dealership which results in too many interruptions.Most often the warranty administrator gets pulling in many directions while working at the dealership. Here are a few examples:They are most often the backup for the cashier. I have often seen the warranty admins come in early to…See More
Nov 28, 2017
AWN INC posted a blog post

Can Anything Else Go Wrong?

Oh, my goodness can anything else be wrong in this repair order?I guess I never will see a dealer who follows all the warranty policies, but I always expect that at least they try to follow the correct processes. Well, I guess I never cease to be surprised by my dealer visits. How in the world do we get so mixed up on getting…See More
Nov 21, 2017
AWN INC posted a blog post

Never Say Never

You think this could never happen in your shop.Being a parent of two boys, I learned quickly not to say,”my kids would never do that.” As soon as those words came out of my mouth, I knew I would be doomed because they inevitably do whatever it was I said they wouldn’t do.At AWN, we find this same analogy is true when it comes…See More
Nov 14, 2017
AWN INC posted a blog post

Just Runnin' Time!

How many times do we as administrators hear, “Well the job is finished but I’m just runnin' time.”So what job are you really on when you’re “runnin' time on this job?” That means that you are just going to have to run time on the job that you’re really on when you’re done running time on the other job that you’re not on. Then when you’re done “runnin' time” on the one you are not really on, that you weren’t really on from before, you will need to run time on that job too. So at what time do you…See More
Nov 7, 2017
AWN INC's blog post was featured

3C's - The Correction (Remedy)

The information that the technician provides the manufacturer is one of the most vital sources of product improvement information that the manufacturer can get! So by writing your comments well, you are doing what you do best to not only help the customer but also keep vehicles functioning and improving. You are what helps us get kids to school, people to work, to the grocery store, to celebrate weddings, and mourn at funerals. Everything we do is in the vehicle you are keeping functional and…See More
Oct 17, 2017
AWN INC posted a blog post

3C's - The Correction (Remedy)

The information that the technician provides the manufacturer is one of the most vital sources of product improvement information that the manufacturer can get! So by writing your comments well, you are doing what you do best to not only help the customer but also keep vehicles functioning and improving. You are what helps us get kids to school, people to work, to the grocery store, to celebrate weddings, and mourn at funerals. Everything we do is in the vehicle you are keeping functional and…See More
Oct 17, 2017
AWN INC posted a blog post

It's Just A Recall

Most of us address recalls as “just a recall, not warranty.” In tech meetings, we do have to address all factory payments.I love the meetings when they are about the beloved subject of warranty. There are usually only three types of responses when we are discussing warranty requirements. There are some discussions where everyone sits with their arms crossed not saying a word, just waiting for me to shut up. Or someone wants to argue the fact and get all flustered about the requirements when…See More
Sep 19, 2017

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Automotive Warranty Network
What is your current position within your organization?
Media Manager
What is your company website?
http://awninc.com
What is your Facebook page/URL?
http://www.facebook.com/awninc/
What is your LinkedIn page/URL?
http://www.linkedin.com/company/839829/
How did you specifically hear about DealerELITE? If referred, who?
We got an email from share@dealerelite.net
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
At AWNINC we process warranty claims for dealerships across the nation. We also have developed our AWN Academy, to train dealerships to follow the correct compliance policy and procedures to ensure they keep their warranty money. Every week we post blogs and videos with helpful tips for technicians and advisors. Here is a link to our latest tip http://blog.awninc.com/heart-or-foot

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AWN INC's Blog

Technician Certifications Matter

Posted on April 24, 2018 at 4:36pm 0 Comments

30-Second Snapshot:

It is never ok to change the tech number on a repair order. That is fraud and will result in a chargeback in a factory audit. Always make sure your tech is certified for the repair before they begin.

We recommend the…

Continue

Rental Processes in Automotive Warranty

Posted on February 5, 2018 at 11:54am 0 Comments

At AWN, we see more money lost in the area of loaner cars and/or rentals than in any other area.  I wanted to cover a couple processes that could help alleviate this problem.  To do that first I want to share what we see happening, then share a couple processes that…

Continue

Technician Responsibilities in Warranty

Posted on January 23, 2018 at 10:39am 0 Comments

If you were to compare the service department to the military I think you would classify management as the leadership, the Advisors as scouts, the Admins as diplomats, and Technicians as the soldiers. Technicians are on the front lines as they perform repairs.

Much…

Continue

How to Avoid Repeat Repairs in Warranty

Posted on January 10, 2018 at 9:57am 0 Comments

Repeat repairs, similar repairs, or ineffective 1st repairs seem to be the biggest driver in causing trend report problems. Not only is it a trend issue but it affects the customer's satisfaction as well. And if you have this issue in warranty you also have it in customer…

Continue

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At 10:53am on February 26, 2018, kayi mivedor said…

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Blog Posts

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Technician Certifications Matter

Posted by AWN INC on April 24, 2018 at 4:36pm 0 Comments

30-Second…

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ELEAD1ONE Releases Free eBook: The Auto Dealer’s Guide to Digital Retailing

Posted by Bill Wittenmyer on April 24, 2018 at 12:48pm 0 Comments

Atlanta, GA – April 24, 2018 – ELEAD1ONE today released a free eBook called “The Auto Dealer’s Guide to Digital Retailing.” Designed to be a resource for dealers, the eBook presents an…

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Success in Professional Sales Podcast: Episode 25- Never Stop Dating Your Customers

Posted by Jeff Cowan on April 24, 2018 at 12:00pm 0 Comments

This week, Jeff discusses a golden sales rule: never stop dating your customers! By "dating", you are staying loyal, engaged, building rapport, and showing expert salesmanship. Some simple ways include writing a handwritten thank you note, making…

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