AWN INC
  • Englewood, CO
  • United States
  • Automotive Warranty Network
Share on Facebook
Share
 

AWN INC's Page

Latest Activity

AWN INC's blog post was featured

3C's - The Correction (Remedy)

The information that the technician provides the manufacturer is one of the most vital sources of product improvement information that the manufacturer can get! So by writing your comments well, you are doing what you do best to not only help the customer but also keep vehicles functioning and improving. You are what helps us get kids to school, people to work, to the grocery store, to celebrate weddings, and mourn at funerals. Everything we do is in the vehicle you are keeping functional and…See More
Tuesday
AWN INC posted a blog post

3C's - The Correction (Remedy)

The information that the technician provides the manufacturer is one of the most vital sources of product improvement information that the manufacturer can get! So by writing your comments well, you are doing what you do best to not only help the customer but also keep vehicles functioning and improving. You are what helps us get kids to school, people to work, to the grocery store, to celebrate weddings, and mourn at funerals. Everything we do is in the vehicle you are keeping functional and…See More
Tuesday
AWN INC posted a blog post

It's Just A Recall

Most of us address recalls as “just a recall, not warranty.” In tech meetings, we do have to address all factory payments.I love the meetings when they are about the beloved subject of warranty. There are usually only three types of responses when we are discussing warranty requirements. There are some discussions where everyone sits with their arms crossed not saying a word, just waiting for me to shut up. Or someone wants to argue the fact and get all flustered about the requirements when…See More
Sep 19

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Automotive Warranty Network
What is your current position within your organization?
Media Manager
What is your company website?
http://awninc.com
What is your Facebook page/URL?
http://www.facebook.com/awninc/
What is your LinkedIn page/URL?
http://www.linkedin.com/company/839829/
How did you specifically hear about DealerELITE? If referred, who?
We got an email from share@dealerelite.net
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
At AWNINC we process warranty claims for dealerships across the nation. We also have developed our AWN Academy, to train dealerships to follow the correct compliance policy and procedures to ensure they keep their warranty money. Every week we post blogs and videos with helpful tips for technicians and advisors. Here is a link to our latest tip http://blog.awninc.com/heart-or-foot

AWN INC's Videos

  • Add Videos
  • View All

AWN INC's Blog

3C's - The Correction (Remedy)

Posted on October 17, 2017 at 11:14am 0 Comments

The information that the technician provides the manufacturer is one of the most vital sources of product improvement information that the manufacturer can get! So by writing your comments well, you are doing what you do best to not only help the customer but also keep vehicles functioning and improving. You are what helps us get kids to school,…

Continue

3C's - The Cause

Posted on October 10, 2017 at 12:00pm 0 Comments

We often forget that the only reason the manufacturer is paying for a repair is because they did something wrong in the manufacturing of the vehicle that caused the breakdown.

Sometimes the advisor forgets this because he is just trying to please the customer and get a good survey. The customer just wants his car fixed for…

Continue

The 3C's - Customer Concern

Posted on October 3, 2017 at 1:35pm 0 Comments

The 3 C's. They have always been required, so why do we keep messing them up?

All my administrators have asked me to PLEASE write about the 3 C’s.

Since this could be a lengthy TIP, I have decided to break it up into 3 posts.

Today we will do “Customer Concern” The first C. ( I feel like Count Dracula- one C-haha- two C’s haha- 3 C’s)

A great customer concern is important for several reasons:

  • It shows the customer that you are listening and care about…
Continue

What is Training Worth?

Posted on September 26, 2017 at 12:10pm 0 Comments

In my career, I have trained over 200 warranty administrators and zero horses. The reason for that is that I know warranty like I know my own name and I know nothing about training horses. In fact, when they put me in the old folk’s home, I will probably just sit there and repeat labor operations and everyone will think I am totally nuts. I do know that when I compare training a warranty admin, it closely resembles the training my…

Continue

Comment Wall

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

  • No comments yet!
 
 
 

About

DealerELITE created this Ning Network.

Blog Posts

Hitting Reserve Fuel: Why It’s a Bad Idea

Posted by Andrew Conallen on October 20, 2017 at 4:38pm 0 Comments

If you haven’t found yourself puttering to a standstill with the Reserve Fuel icon lit up, you’re either very conscientious, or you haven’t been driving all that long. Occasionally running out of gas is one thing, but regularly hitting your…

Continue

The technician shortage for dealerships is real.

Posted by Rob Gehring on October 19, 2017 at 12:30pm 0 Comments

On November 1st I will be…

Continue

de sponsor

Get Newsletter

dE Sponsor

© 2017   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service