AWN INC
  • Englewood, CO
  • United States
  • Automotive Warranty Network
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AWN INC posted a video
Dec 6
AWN INC posted a blog post

Why In-House Administration Can Fail

Mistake number one: Wearing too many hats at the dealership which results in too many interruptions.Most often the warranty administrator gets pulling in many directions while working at the dealership. Here are a few examples:They are most often the backup for the cashier. I have often seen the warranty admins come in early to…See More
Nov 28
AWN INC posted a blog post

Can Anything Else Go Wrong?

Oh, my goodness can anything else be wrong in this repair order?I guess I never will see a dealer who follows all the warranty policies, but I always expect that at least they try to follow the correct processes. Well, I guess I never cease to be surprised by my dealer visits. How in the world do we get so mixed up on getting…See More
Nov 21
AWN INC posted a blog post

Never Say Never

You think this could never happen in your shop.Being a parent of two boys, I learned quickly not to say,”my kids would never do that.” As soon as those words came out of my mouth, I knew I would be doomed because they inevitably do whatever it was I said they wouldn’t do.At AWN, we find this same analogy is true when it comes…See More
Nov 14
AWN INC posted a blog post

Just Runnin' Time!

How many times do we as administrators hear, “Well the job is finished but I’m just runnin' time.”So what job are you really on when you’re “runnin' time on this job?” That means that you are just going to have to run time on the job that you’re really on when you’re done running time on the other job that you’re not on. Then when you’re done “runnin' time” on the one you are not really on, that you weren’t really on from before, you will need to run time on that job too. So at what time do you…See More
Nov 7
AWN INC's blog post was featured

3C's - The Correction (Remedy)

The information that the technician provides the manufacturer is one of the most vital sources of product improvement information that the manufacturer can get! So by writing your comments well, you are doing what you do best to not only help the customer but also keep vehicles functioning and improving. You are what helps us get kids to school, people to work, to the grocery store, to celebrate weddings, and mourn at funerals. Everything we do is in the vehicle you are keeping functional and…See More
Oct 17
AWN INC posted a blog post

3C's - The Correction (Remedy)

The information that the technician provides the manufacturer is one of the most vital sources of product improvement information that the manufacturer can get! So by writing your comments well, you are doing what you do best to not only help the customer but also keep vehicles functioning and improving. You are what helps us get kids to school, people to work, to the grocery store, to celebrate weddings, and mourn at funerals. Everything we do is in the vehicle you are keeping functional and…See More
Oct 17
AWN INC posted a blog post

It's Just A Recall

Most of us address recalls as “just a recall, not warranty.” In tech meetings, we do have to address all factory payments.I love the meetings when they are about the beloved subject of warranty. There are usually only three types of responses when we are discussing warranty requirements. There are some discussions where everyone sits with their arms crossed not saying a word, just waiting for me to shut up. Or someone wants to argue the fact and get all flustered about the requirements when…See More
Sep 19

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Automotive Warranty Network
What is your current position within your organization?
Media Manager
What is your company website?
http://awninc.com
What is your Facebook page/URL?
http://www.facebook.com/awninc/
What is your LinkedIn page/URL?
http://www.linkedin.com/company/839829/
How did you specifically hear about DealerELITE? If referred, who?
We got an email from share@dealerelite.net
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
At AWNINC we process warranty claims for dealerships across the nation. We also have developed our AWN Academy, to train dealerships to follow the correct compliance policy and procedures to ensure they keep their warranty money. Every week we post blogs and videos with helpful tips for technicians and advisors. Here is a link to our latest tip http://blog.awninc.com/heart-or-foot

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AWN INC's Blog

Why In-House Administration Can Fail

Posted on November 28, 2017 at 10:46am 0 Comments

Mistake number one: Wearing too many hats at the dealership which results in too many interruptions.

Most often the warranty administrator gets pulling in many directions while working at the dealership. Here are a few examples:

They are most often the backup for the cashier. I have often seen…

Continue

Can Anything Else Go Wrong?

Posted on November 21, 2017 at 11:02am 0 Comments

Oh, my goodness can anything else be wrong in this repair order?

I guess I never will see a dealer who follows all the warranty policies, but I always expect that at least they try to follow the correct processes. Well, I guess I never cease to be surprised by my dealer visits. How in the…

Continue

Never Say Never

Posted on November 14, 2017 at 10:26am 0 Comments

You think this could never happen in your shop.

Being a parent of two boys, I learned quickly not to say,”my kids would never do that.” As soon as those words came out of my mouth, I knew I would be doomed because they inevitably do whatever it was I said they wouldn’t do.

At AWN, we…

Continue

Just Runnin' Time!

Posted on November 7, 2017 at 11:01am 0 Comments

How many times do we as administrators hear, “Well the job is finished but I’m just runnin' time.”

So what job are you really on when you’re “runnin' time on this job?”



That means that you are just going to have to run time on the job that you’re really on when you’re done running time on the other job that you’re not on. Then when you’re done “runnin' time” on the one you are not really on, that you weren’t really on from before, you will need to run time on that job too.…

Continue

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