At AWN, we see more money lost in the area of loaner cars and/or rentals than in any other area. I wanted to cover a couple processes that could help alleviate this problem. To do that first I want to share what we see happening, then share a couple processes that…Continue
If you were to compare the service department to the military I think you would classify management as the leadership, the Advisors as scouts, the Admins as diplomats, and Technicians as the soldiers. Technicians are on the front lines as they perform repairs.
Repeat repairs, similar repairs, or ineffective 1st repairs seem to be the biggest driver in causing trend report problems. Not only is it a trend issue but it affects the customer's satisfaction as well. And if you have this issue in warranty you also have it in customer…Continue
In most of the warranty policy manuals there are sections dedicated to compliance and who is responsible for which function. There are also numerous training materials that outline the responsibility of each department. In these training materials, it is stated that the service…Continue