I like your video. I have learned a lot over the years eating out and staying in hotels,you notice little things that are appicible to many businesses. It's small things that make an experience special."
"I agree with your points and do think trial close make the customer more defensive and they see what is coming. It just makes the deal harder and image wise it is bad for the industry. But now the dealers and the manufacturers are putting the staff…"
I agree totally, but in dealerships, it's like politics if the government party don't agree it won't happen. You can convey your ideas but they usually fall on deaf ears. I'm sure you have spoken with consultant who will…"
"Great post Marsh. You are spot on as usual. Jeff is also on the money, we are there to turn them into buyers, I hate people in dealerships making instant decisions by appearance, we must make up our own minds and act accordingly. The tire kicker…"