I like your video. I have learned a lot over the years eating out and staying in hotels,you notice little things that are appicible to many businesses. It's small things that make an experience special."
"I agree with your points and do think trial close make the customer more defensive and they see what is coming. It just makes the deal harder and image wise it is bad for the industry. But now the dealers and the manufacturers are putting the staff…"
I agree totally, but in dealerships, it's like politics if the government party don't agree it won't happen. You can convey your ideas but they usually fall on deaf ears. I'm sure you have spoken with consultant who will…"
"Great post Marsh. You are spot on as usual. Jeff is also on the money, we are there to turn them into buyers, I hate people in dealerships making instant decisions by appearance, we must make up our own minds and act accordingly. The tire kicker…"
"Timothy, I admire you taking the time to help this individual rather than finish and leave. That individual took the first step and admitted he needed help and you put him in the right direction. Too many dealerships now demand results and create…"
Yes we do need to bring our enthusiasm to the process and sometimes we don't, there are reasons or excuses but we should be on the game all the time. It is easier talking about it,dealing with the public can be great or dire. The one that…"
I agree email has got to the stage it's is misused by over use. Yes email if you have important information but please do not fill my inbox with constant updates that you think might interest me."
You hit the nail on the head, these guys are selling the idea of transperancy at a cost to the consumer. We need to be better than the competition not cheaper, better quality not cheaper, better service etc., otherwise we are selling…"
A Mercedes Benz is an engineering marvel. It not only looks good, it is a symbol of luxury. The owner of a Mercedes usually treats it like a child and takes care of it very well. At the same time when you need to service the car, it is necessary…