Any Experienced Technicians or Tech School graduates encouraged to apply. I am Rick of Rick Burton Consulting, and this is my newest client. Currently this service department is a well balanced…Continue
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Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have worked in or with Auto Dealership Service departments for 25 years. I began my service advisor training from a consultant and he has mentored me many of the 25 years. I have been privately consulting 10 years and developing my own signature training for service advisors.
It has been quoted as being the best anyone has attended.
I have a passion for creating Customer Delight, Employee Satisfaction and Net Profit.
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-Service Customer Retention (SCR) Strategy Retention ratios are a very important part of what we do in the car business. When it comes to the Service Department we gauge our SCR (Service Customer Retention) scores on a few…
Are you planning on going to a trade show this year? So many times we go to trade shows because people tell us it'd be a great opportunity. But first, you need to decide if it's really going to be worth it.…