"Awesome Bobby! A true sales person should completely understand the two go hand in hand. If you don't serve your client's well you may sell to them...ONCE!"
Loading
-
Sally Whitesell
- Female
- Niceville, FL
- United States
- Sally Whitesell's Service…
- Blog Posts (10)
- Discussions (31)
- Events
- dE Groups (3)
- Photos (2)
- Photo Albums
- Videos (1)
Sally Whitesell's Groups
Sally Whitesell's Discussions
Mobile Apps
Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies 1 Like
Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind. I do everything…Continue
social networking
Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies 2 Likes
Does anyone else feel like they are on networking overload? There are only a few I care about, and this is one, but all of the rest are "important". It has become almost a full time job even for…Continue
Sally Whitesell's Page
Latest Activity
Pat Kirley commented on Sally Whitesell's blog post Are You a Coach or a Critic?"Loved it Sally and so very true, it's great to work in a happy environment and we all need to play our part to achieve same.
Great post"
Chris W. Williams commented on Sally Whitesell's blog post Are You a Coach or a Critic?"One of the better articles on the subject of what it takes to be a good manager. We must juxtapose leadership and managing to be effective at either. Managing is like parenting. It requires perseverance, effective processes and a lot of patience.…"
"Very informative Brandon. Please share some of your sales tips for success. It sounds like you guys have a lot of great tips that we could all learn from.
"
Brandon K. Leytham commented on Sally Whitesell's blog post Are You a Coach or a Critic?"Great post Sally, I agree that all leaders need to be able to hold their emotions and lead with a positive attitude."
Bobby Compton - Leadership flexibility is key to team winning performance!~
"After meeting you Bobby I know you are exactly what you portray here. I think our conference made all of us walk away with a passion for this topic! I also like seeing you in your natural environment and casual cloths. Sometimes I…"
Marsh Buice commented on Sally Whitesell's blog post Are You a Coach or a Critic?"Sally, outstanding post my friend. We can say we care, but when we can show we care is more effective. Setting standards and ensuring our people are adhering to those standards is one way to show we care. I try to make it a point to never show up…"
Al Meyer Ford 2013 video
"Brandon why don't you give us all some tips as to how you get this job done. No secrets just tips. That's what we all want to hear! Obviously you guys know what your doing. So glad to have you here!
"
Bobby Compton commented on Sally Whitesell's blog post Are You a Coach or a Critic?"I love this Sally!
It seems so some are quick to find fault, yet the coach mindset truly inspires.
You're awesome, I have all the respect in the world for you and all that you stand for.
Keep it coming!~"
"I appreciate all of you taking the time to give your "positive" comments. Even when we teach advisors to do a walk-around we encourage them to start with a compliment about their client's car or the care they have…"
Amy Kern-Smith commented on Sally Whitesell's blog post Are You a Coach or a Critic?"So true! It is said that it takes 10 positives to offset 1 negative. Why put ourselves and our departments in a deficit daily. Leading by example is right! Thanks for the reminder, Sally."
Marty Raymond commented on Sally Whitesell's blog post Are You a Coach or a Critic?"Hey Sally,
Well said and a great reminder and template for us all. "Culture matters" and it starts with Leadership!
Warmest regards,
Marty"
Patty Van Dyke commented on Sally Whitesell's blog post Are You a Coach or a Critic?"Sally,
Nice article ... I shared it with our management team. I think sometimes they need to be brought back to the reality that salespeople are "people" and work better in a positive environment. This is a great way for me to…"
Matt Page commented on Sally Whitesell's blog post Are You a Coach or a Critic?"It's amazing how often this happens in life! If you live by solid values, this happens less often.
Do energy shifts. Say "I appreciate your effort, but I would rather have you...""
Jeffrey Seyler commented on Sally Whitesell's blog post Are You a Coach or a Critic?"This is a great reminder to team leaders at all levels of management. How often is it much easier to find faults in our employees than it is to find opportunities to lift them up and encourage them to become the performers we wish all of our…"
Profile Information
- Which best describes you?
- Vendor
- What company do you work for (or own)?
- Sally Whitesell's Service Solutions or SW Service Solutions
- What is your current position within your organization?
- owner
- What is your company website?
- http://swservicesolutions.com
- What is your Facebook page/URL?
- http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
- What is your LinkedIn page/URL?
- http://I can be reached through e-mail sally@swservicesolutions.com
- How did you specifically hear about dealerELITE? If referred, who?
- Chris Saranceno
- Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
- For the last 18 years, I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level. My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.
Before entering into the auto industry, I performed in training videos, and seminars for many customer relation industries. Teaching and performing have always been my passion.
Sally Whitesell's Photos
Sally Whitesell's Videos
Sally Whitesell's Blog
Are You a Coach or a Critic?
Posted on April 18, 2013 at 11:26am 11 Comments 10 Likes
Being in a position of leadership and authority can be like walking a tightrope. You have to find the perfect balance of coaching, motivating, rewarding and reprimanding all while leading by example. Yes I said it, LEADING BY…
Continue To Sell or Not to Sell? That is the Question!
Posted on February 1, 2013 at 10:30am 8 Comments 5 Likes
There seems to be a lot of confusion in our industry about when to sell preventative maintenance. I mean let's face it, the factories just don't recommend much anymore because a low maintenance vehicle is very attractive to buyers. While this is great for marketing and selling cars, it is…
Maintain Your Clients and the Cars Will Follow!
Posted on November 7, 2012 at 1:30pm 1 Comment 3 Likes
Comment Wall (4 comments)
- At 9:29am on October 12, 2010,
NANCY SIMMONS said…
- Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
- At 2:48pm on October 7, 2010,
- Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
- At 11:27am on September 21, 2010,
Tom '1TeamSynergy' Wiegand said… - Thank you; and likewise! May God bless us all!
- At 11:20am on March 17, 2010, jim smith said…
- Thank you for the invite!
This Month's AS Magazine
Please Support DealerELITE Sponsors
TOP 5 Contributing Members This Week
Please show your support for dealerELITE sponsors
Please Show Your Support dealerELITE Sponsors
Training Solutions
dE Survey
Chris Saraceno Recommends Service Turn
dE Social
© 2013 Created by DealerELITE.
