Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • Sally Whitesell's Service…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell posted a photo

Success

This really says it all!
Jun 10
Marsh Buice commented on Sally Whitesell's blog post Informing Clients About the Diagnostic Fee
"Great word tracks Sally- I will share with my service dept! Always appreciate your work ;)"
Jun 3
Bernard London commented on Sally Whitesell's blog post Informing Clients About the Diagnostic Fee
"Great article Sally. This is a tricky one that comes up a lot. In my experience as an advisor and manager and now trainer/consultant I saw/see this a lot. One of the key factors here is the "marriage" between service-sales and F & I.…"
Jun 3
Sally Whitesell's blog post was featured

Informing Clients About the Diagnostic Fee

It's All CoveredUnder My Warranty, Right? A great topic for your next training session How to Inform Clients About the Diagnostic Fee How many times a day do you think your team hears this statement?    "It's all covered under my warranty, Right?"     It is always risky to make this promise because as soon as we do, we find out that something has happened to cause the repair to be declined.  It usually only takes one or two times for an advisor to have to tell a client "It's not covered", for…See More
Jun 3
Sally Whitesell posted a blog post

Informing Clients About the Diagnostic Fee

It's All CoveredUnder My Warranty, Right? A great topic for your next training session How to Inform Clients About the Diagnostic Fee How many times a day do you think your team hears this statement?    "It's all covered under my warranty, Right?"     It is always risky to make this promise because as soon as we do, we find out that something has happened to cause the repair to be declined.  It usually only takes one or two times for an advisor to have to tell a client "It's not covered", for…See More
Jun 3
Sally Whitesell's discussion was featured

Service Managers pay plans

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your leadership team?  Managers what has motivated you?  I have many thoughts and opinions but I am open to learn from all of you.  Come on and jump right in on this discussion!See More
May 30
Sally Whitesell replied to Sally Whitesell's discussion Service Managers pay plans
"Thank you for your input.  I do have a lot of thoughts as I use to be a manager but was hoping for some fresh ideas as to what is being offered and what is the most motivating.  I will be happy to share any original ideas that I find in my…"
May 29
Sally Whitesell posted a blog post

Happy Memorial Day

 Sally Whitesell's Service SolutionsRemembering All Those Who Have Served  and Wishing You a Happy Call us for all your fixed op needs!"Our Vision is Your Success"swservicesoutions.com317-509-5615  See More
May 24
Sally Whitesell replied to Craig Lockerd's discussion It was only Friday...they didn't know, Sunday's Comin in the group Christian Auto Industry Professionals
"Beautiful tribute to our Lord Craig!"
Apr 18
Sally Whitesell was featured
Apr 16
Brian Bennington replied to Sally Whitesell's discussion Service Managers pay plans
"Thank you, Sally, for your curiosity about Service Manager compensation, but after reading your bio, you surely know more about this than most will.  If I was in a situation where I had to arrive at a Serv. Mgr. pay plan, there's enough…"
Mar 17
Demetrius Walls replied to Sally Whitesell's discussion Service Managers pay plans
"I would say a $3000 Draw & 10% of revenue generated ( I am in sales so I don't know service pay but i know they touch more clients than sales)"
Mar 17
Sally Whitesell's discussion was featured

Service Managers pay plans

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your leadership team?  Managers what has motivated you?  I have many thoughts and opinions but I am open to learn from all of you.  Come on and jump right in on this discussion!See More
Mar 17
Sally Whitesell replied to Sally Whitesell's discussion Service Managers pay plans
"Really, nobody has thoughts on this subject?"
Mar 13
Sally Whitesell posted a discussion

Service Managers pay plans

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your leadership team?  Managers what has motivated you?  I have many thoughts and opinions but I am open to learn from all of you.  Come on and jump right in on this discussion!See More
Mar 11
Sally Whitesell commented on Anne Fleming's blog post Check out " Take the Guesswork out of selling to Women: Get this Report! " on dealerElite
"Thanks for this important information!  You know this is a subject near to my heart.  I just bought a new car and had a very long day full of well meaning sales professionals, (Nice Guys) using inappropriate remarks and making huge…"
Mar 4

Profile Information

Which best describes you?
Vendor
What company do you work for (or own)?
Sally Whitesell's Service Solutions or SW Service Solutions
What is your current position within your organization?
owner
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://I can be reached through e-mail sally@swservicesolutions.com
How did you specifically hear about dealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
For the last 18 years, I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level. My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.
Before entering into the auto industry, I performed in training videos, and seminars for many customer relation industries. Teaching and performing have always been my passion.

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Sally Whitesell's Blog

Informing Clients About the Diagnostic Fee

Posted on June 3, 2014 at 8:00am 2 Comments

It's All Covered
Under My Warranty, Right?



A great topic for your next training session …

Continue

Happy Memorial Day

Posted on May 24, 2014 at 10:00am 0 Comments

Role-Playing "I have to do WHAT?"

Posted on January 7, 2014 at 12:19pm 6 Comments

The Value of Continued Training

Every week while training advisors either live or in webinars, I am reminded of how many people have a real fear of role-playing.  Most people…

Continue

"Selling Cars Off The Drive" Sally Whitesell's Service Solutions Fall Newsletter

Posted on October 18, 2013 at 8:00pm 3 Comments

Not a Punishment a Privilege
As a service advisor trainer, standing on drives for the last 19 years, I have had a chance…
Continue

Comment Wall (4 comments)

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At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom '1TeamSynergy' Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

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