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Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • Sally Whitesell's Service…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell commented on Dave Anderson's video
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Five Key Reasons Managers Don't Hold People Accountable

"Right to the point as always!  So true."
Jun 3
Amy Kern-Smith commented on Sally Whitesell's blog post How to Prepare your Customers for an Exceptional Service Experience!
"Sally this is absolutely key. In a recent visit to a new dealership where I took my husband's truck in for service I was met by an advisor who clearly thought I was in a hurry as he used phrases like "real quick" and "just a…"
May 22
Amy Kern-Smith liked Sally Whitesell's blog post How to Prepare your Customers for an Exceptional Service Experience!
May 22
Kristopher Hampton commented on Sally Whitesell's blog post How to Prepare your Customers for an Exceptional Service Experience!
"Great article Sally.  We have to educate our clients into what to expect. People love direction and yearn for human interaction.   "
May 14
Sally Whitesell's video was featured

Sally Whitesell Creating the Right Atmosphere

Listen as Sally talks about the little details that can make a big difference on your service drive. Part One of a new series.
May 12
Sally Whitesell commented on Sally Whitesell's blog post How to Prepare your Customers for an Exceptional Service Experience!
"Thanks for commenting Brian.  People seem to remember the little things.  Having a clean car waiting for pick up on time is a great step towards setting a lasting impression!  Steve, you are ahead of your time.  I love the video!…"
May 11
steven chessin commented on Sally Whitesell's blog post How to Prepare your Customers for an Exceptional Service Experience!
"Sally  - This is timely. I was just explaining to someone what a major break-through it was for the direct-mail marketing business when early computers made it possible to fill-in those blanks with actual names and times rather than "Dear…"
May 11
Brian Bennington commented on Sally Whitesell's blog post How to Prepare your Customers for an Exceptional Service Experience!
"Nice post, Sally.  Many moons ago, I drove into an L-M dealership in downtown Chicago and they had a primitive-by-today's-standards motorize sign board over their service drive entrance conveying a message similar to your example's.…"
May 11
Sally Whitesell's blog post was featured

How to Prepare your Customers for an Exceptional Service Experience!

How to prepare your Customers for anExceptional Service Experience!By Sally Whitesell Most customers are apprehensive about bringing their cars in for service.  It is an emotional experience to trust someone with your second largest investment.  This can be magnified if they are not clear on what to expect or, even more…See More
May 9
Sally Whitesell posted a blog post

How to Prepare your Customers for an Exceptional Service Experience!

How to prepare your Customers for anExceptional Service Experience!By Sally Whitesell Most customers are apprehensive about bringing their cars in for service.  It is an emotional experience to trust someone with your second largest investment.  This can be magnified if they are not clear on what to expect or, even more…See More
May 9
Sally Whitesell commented on Kristopher Hampton's blog post COURTESY SHUTTLE DRIVERS... Critical piece to your success puzzle.
"Oh and I love the dogs Kris! "
Apr 10
Sally Whitesell commented on Kristopher Hampton's blog post COURTESY SHUTTLE DRIVERS... Critical piece to your success puzzle.
"I once had a dealer who dressed in a uniform and drove his shuttle van for a day.  Nobody knew who he was and the staff was instructed not to tell.  He shared that he learned more about his service department in one day than any report or…"
Apr 10
Sally Whitesell commented on Sally Whitesell's blog post WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter
"Thanks Brian and yes it is Vince Vaughn.  I spent a fortune to get him to pose for me;-)  Actually they had free pics on a site for 24 hours to promote his new movie.  I was hoping it would get some attention.  How fortunate you…"
Mar 17
Brian Bennington commented on Sally Whitesell's blog post WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter
"Why Sally, how encouraging!  And, you can bet "Brain won't give up until the fat lady sings."   Sybil #5, my German Shepherd who's with me everyday at work and is sleeping here next to my desk, really likes that you…"
Mar 16
Sally Whitesell commented on Sally Whitesell's blog post WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter
"Brian, I have to agree that some of the large organizations are abusing those with a soft giving heart.  Only a small percentage of donations really go to the cause.  That is why I like to find smaller local charities that make a…"
Mar 15
Brian Bennington commented on Sally Whitesell's blog post WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter
"Hey Sally, at 247 views and counting, your post is garnering the readership it deserves.  In regards to Amy's comments, since I was in my twenties, I was always surprised about women's quest for equality, primarily because, by that…"
Mar 15

Profile Information

Which best describes you?
Vendor
What company do you work for (or own)?
Sally Whitesell's Service Solutions or SW Service Solutions
What is your current position within your organization?
owner
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://I can be reached through e-mail sally@swservicesolutions.com
How did you specifically hear about dealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
For the last 18 years, I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level. My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.
Before entering into the auto industry, I performed in training videos, and seminars for many customer relation industries. Teaching and performing have always been my passion.

Sally Whitesell's Videos

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Sally Whitesell's Blog

WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter

Posted on March 5, 2015 at 10:00am 11 Comments

Equals More Productive Employees!

A Harvard Business Review shows that Boomers and Gen Ys are changing what constitutes…

Continue

Poor Phone Skills Could Be Costing You A Lot More Than You Realize!

Posted on January 17, 2015 at 12:24pm 5 Comments

Are Your Phone Skills Costing You Money?

In reality when someone picks up the phone to call any business they have just taken the first step toward buying.  If they…

Continue

Happy Thanksgiving! SW Service Solutions Fall Newsletter

Posted on November 25, 2014 at 6:00pm 0 Comments

Accountability is NOT a

Four Letter Word!…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

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De-Mystifying Your Consumer One Demographic at a Time

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Why Would Dealers Even Want an e-Lead?

Posted by Steve Stauning on August 3, 2015 at 5:30pm 0 Comments

[With the on-again/off-again debate about Third Party Providers currently on (again), it seems appropriate to present this excerpt from our 2015 Online Automotive Leads mystery shop…

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76% of Women are Active on Social Media

Posted by Joseph Little on August 3, 2015 at 4:17pm 0 Comments

Who Runs the World [on Social Media]? Girls.…

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Detailed Information on Custom Car Grills

Posted by Simon Hopes on August 3, 2015 at 10:26am 0 Comments

Every part of the car needs to be both functional and attractive to rule on the road both in terms of performance and looks. Grills are those parts of a car that primarily comes into notice. For people who wish to upgrade their vehicle according…

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Why I Quit my 25 Year GM Job: My Exciting New Adventure into Online Deal Creation

Posted by Joe Orr on August 3, 2015 at 8:31am 0 Comments

How can it be possible that I would leave a job I LOVE after…

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