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Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • SW Service Solutions a part of New…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

DealerELITE liked Sally Whitesell's blog post Is this a good time?
Sep 18
Anne Fleming commented on Sally Whitesell's blog post Selling to Women. Is it Really Different?
"Thanks for the post and education, Sally! It's so important. "
Sep 16
Joseph Cupp commented on Sally Whitesell's blog post Selling to Women. Is it Really Different?
"Nice read, Ms. Whitesell. When selling a car to a female, salespeople (including female sales representatives), one should always smile and be genuine - she will see right through you if you don't. Listen and respect her. She might teach you…"
Sep 16
DealerELITE liked Sally Whitesell's blog post Selling to Women. Is it Really Different?
Sep 16
Sally Whitesell's blog post was featured

Selling to Women. Is it Really Different?

The moment a woman enters your dealership, she is looking for signals. Signals you may not even realize you are sending. What is your demeanor? What are your intentions? Do you take her seriously?Why should we care about what signals we’re sending to women in our dealership? Because statistics show that women are a…See More
Sep 16
Sally Whitesell posted a blog post

Selling to Women. Is it Really Different?

The moment a woman enters your dealership, she is looking for signals. Signals you may not even realize you are sending. What is your demeanor? What are your intentions? Do you take her seriously?Why should we care about what signals we’re sending to women in our dealership? Because statistics show that women are a…See More
Sep 16
Sally Whitesell posted a blog post

Is this a good time?

Enjoy one of our fun animations from our Advanced Phone Training about the importance of asking if it's a good time to talk!Watch video here: https://youtu.be/QN7isjZBGYQSee More
Sep 14
Kristopher Hampton commented on Sally Whitesell's blog post My New Car Buying Experience
"It is truly amazing what gets missed on the customer service side of perception sometimes. Great read Sally!"
Sep 6
Michael Del Priore liked Sally Whitesell's blog post My New Car Buying Experience
Sep 4
Sally Whitesell commented on Sally Whitesell's blog post My New Car Buying Experience
"More great feedback but the hug was not to make up for anything because he had no idea he had done anything wrong!  You made another great point though, as women we always want to give them the benefit of the doubt.   "
Sep 3
Clare Vossen commented on Sally Whitesell's blog post My New Car Buying Experience
"Yes, the physicality...I have customers who think it's appropriate to do stuff that's definitely a no-no, and that's a fine-line that I have to be careful with. There's one person who creeps me out to no end and I've been…"
Sep 3
Sally Whitesell commented on Sally Whitesell's blog post My New Car Buying Experience
"Clare, I see this happen in service all of the time.  The man is often greeted first and unless the women steps up she is left out.of the conversation.  I know it isn't intentional but it is something we need to overcome in our…"
Sep 3
Clare Vossen commented on Sally Whitesell's blog post My New Car Buying Experience
"At a sales meeting last month - I should preface that I am the only female salesperson where I work - my managers brought up how to sell to women (or reinforced it). I related a story of when, eleven years ago, my husband and I were out looking at…"
Sep 3
steven chessin commented on Sally Whitesell's blog post My New Car Buying Experience
"Sally - Yes you did an excellent dissection of the good - the bad - and the ugly of this actual sale. You were a far-better customer than they were sellers. "
Sep 3
Angela Angelovic commented on Sally Whitesell's blog post My New Car Buying Experience
"Great story! Besides learning how to improve customer service, I LOL'd several times! Thanks for sharing."
Sep 3
Sally Whitesell commented on Sally Whitesell's blog post My New Car Buying Experience
"I could be a professional mystery shopper because I tend to notice every transgression!  Thank you for giving an even a clearer perspective to my story from the sales side. I will be shopping again real soon and hopefully it will warrant a…"
Sep 1

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
SW Service Solutions a part of New Vision Training Inc.
What is your current position within your organization?
President
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sallywhitesell?trk=hp-identity-photo
How did you specifically hear about dealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level for over 21 years. Having my own company gives me the opportunity to create new innovative training every day. Our online sessions are the most relevant and interesting! My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.

Sally Whitesell's Videos

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Sally Whitesell's Blog

Selling to Women. Is it Really Different?

Posted on September 16, 2016 at 1:18pm 2 Comments

The moment a woman enters your dealership, she is looking for signals. Signals you may not even realize you are sending. What is your demeanor? What are your intentions? Do you take her seriously?

Why should we care about what signals we’re sending to women in our…

Continue

Is this a good time?

Posted on September 14, 2016 at 9:34am 0 Comments

Enjoy one of our fun animations from our Advanced Phone Training about the importance of asking if it's a good time to talk!

Watch video here: …

Continue

My New Car Buying Experience

Posted on August 30, 2016 at 2:30pm 11 Comments

The glaring mistakes of a well-intentioned sales team.

I was excited about buying a nice new car, but like many of your clients, I was dreading the process. As a service advisor trainer who specializes in teaching the differences between…

Continue

How To Train a Goldfish. (Or a human with a short attention span)

Posted on August 15, 2016 at 12:23pm 3 Comments

Are you having problems getting your Fixed Ops team to pay attention and retain the information from your training programs? Are you conducting training sessions without getting results from your trainees?

Are they insubordinate, lazy or just plain…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

Blog Posts

Evolving with Millennials

Posted by Shawn Morse on September 29, 2016 at 4:47pm 0 Comments

Creating a unique and engaging experience is key to…

Continue

Basic Deal Desking Principles

Posted by Michael Hargrove on September 29, 2016 at 3:00pm 0 Comments

I was asked to share with sales managers some of the common…

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WANTALEASE.COM ONLINE LEASE MARKETPLACE SEES MORE INEXPENSIVE LEASE DEALS IN THE CAR SEGMENT

Posted by John Sternal on September 29, 2016 at 2:59pm 0 Comments

Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports the latest update on new lease offerings, with the Nissan Sentra SV currently boasting the lowest monthly payment price of just $129.00 a month.…

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Depreciation Slower in Sub-Compact Cars Last Week

Posted by Black Book on September 29, 2016 at 2:08pm 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…

Continue

Coach Meyer's Three Rules of Leadership

Posted by Dave Anderson on September 29, 2016 at 11:40am 0 Comments

Coach Don Meyer is a college basketball national champion and legend, compiling a record of 923-324 (74%) over four decades. He was a mentor to many successful coaches, including Tennessee’s Pat Summit. Meyer kept…

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