Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • Sally Whitesell's Service…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Brian Bennington Mar 17. 3 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell replied to Craig Lockerd's discussion It was only Friday...they didn't know, Sunday's Comin in the group Christian Auto Industry Professionals
"Beautiful tribute to our Lord Craig!"
7 hours ago
Sally Whitesell was featured
Wednesday
Brian Bennington replied to Sally Whitesell's discussion Service Managers pay plans
"Thank you, Sally, for your curiosity about Service Manager compensation, but after reading your bio, you surely know more about this than most will.  If I was in a situation where I had to arrive at a Serv. Mgr. pay plan, there's enough…"
Mar 17
Demetrius Walls replied to Sally Whitesell's discussion Service Managers pay plans
"I would say a $3000 Draw & 10% of revenue generated ( I am in sales so I don't know service pay but i know they touch more clients than sales)"
Mar 17
Sally Whitesell's discussion was featured

Service Managers pay plans

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your leadership team?  Managers what has motivated you?  I have many thoughts and opinions but I am open to learn from all of you.  Come on and jump right in on this discussion!See More
Mar 17
Sally Whitesell replied to Sally Whitesell's discussion Service Managers pay plans
"Really, nobody has thoughts on this subject?"
Mar 13
Sally Whitesell posted a discussion

Service Managers pay plans

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your leadership team?  Managers what has motivated you?  I have many thoughts and opinions but I am open to learn from all of you.  Come on and jump right in on this discussion!See More
Mar 11
Sally Whitesell commented on Anne Fleming's blog post Check out " Take the Guesswork out of selling to Women: Get this Report! " on dealerElite
"Thanks for this important information!  You know this is a subject near to my heart.  I just bought a new car and had a very long day full of well meaning sales professionals, (Nice Guys) using inappropriate remarks and making huge…"
Mar 4
Sally Whitesell posted photos
Feb 12
Sally Whitesell posted a status
"We are putting the final touches on our customer relations parts department training webinars. Can you afford not to train this group?"
Feb 12
Sally Whitesell commented on Sally Whitesell's blog post Role-Playing "I have to do WHAT?"
"Wow great comments, thanks! I don't see how anyone can prepare to be the best at anything without practice. I'm pretty sure most successful people do not just "wing it". Usually they rehearse over and over and look for…"
Jan 8
Sally Whitesell's blog post was featured

Role-Playing "I have to do WHAT?"

The Value of Continued TrainingEvery week while training advisors either live or in webinars, I am reminded of how many people have a real fear of role-playing.  Most people overcome this fear and even get quite good with continued practice.  The key is getting them so acquainted with benefits and information that they do not…See More
Jan 8
James Russell commented on Sally Whitesell's blog post Role-Playing "I have to do WHAT?"
"Practice,Practice, Practice, Drill, Drill, Drill, Rehearses, Rehearses, Rehearses, do you get it now"
Jan 8
Braden Cox commented on Sally Whitesell's blog post Role-Playing "I have to do WHAT?"
"Not only are filler words distracting, but filler gestures. Practice not only what you say but how you say it. I stop myself if I am having a hard time spitting words out take a quick deep breath and slow down. Once I get my speaking groove back on…"
Jan 7
Rebecca Chernek commented on Sally Whitesell's blog post Role-Playing "I have to do WHAT?"
"Love this Blog! Today of all day's I received a comment from an F&I Manager who is considering my workshop- I offer F&I training- interactive workshops- and lots of role-play! I explain that my workshop is very interactive with lots of…"
Jan 7
Anne Fleming commented on Sally Whitesell's blog post Role-Playing "I have to do WHAT?"
"Oh Sally! This is perfect. Practice, Practice, Practice. It's what it takes to become an expert at "being" with people..... but boy,oh boy, we sure don't want all that "role-playing". You keep making a difference out…"
Jan 7

Profile Information

Which best describes you?
Vendor
What company do you work for (or own)?
Sally Whitesell's Service Solutions or SW Service Solutions
What is your current position within your organization?
owner
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://I can be reached through e-mail sally@swservicesolutions.com
How did you specifically hear about dealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
For the last 18 years, I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level. My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.
Before entering into the auto industry, I performed in training videos, and seminars for many customer relation industries. Teaching and performing have always been my passion.

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Sally Whitesell's Blog

Role-Playing "I have to do WHAT?"

Posted on January 7, 2014 at 12:19pm 6 Comments

The Value of Continued Training

Every week while training advisors either live or in webinars, I am reminded of how many people have a real fear of role-playing.  Most people…

Continue

"Selling Cars Off The Drive" Sally Whitesell's Service Solutions Fall Newsletter

Posted on October 18, 2013 at 8:00pm 3 Comments

Not a Punishment a Privilege
As a service advisor trainer, standing on drives for the last 19 years, I have had a chance…
Continue

"Are They a Frog or Prince?"

Posted on August 6, 2013 at 10:00pm 7 Comments

Hiring the Right People is Imperative to Reaching Your Goals!

Over the years I have had the opportunity to be a part of many interviews.  As an outside consultant I have…

Continue

Are You a Coach or a Critic?

Posted on April 18, 2013 at 11:26am 10 Comments

Being in a position of leadership and authority can be like walking a tightrope.  You have to find the perfect balance of coaching, motivating, rewarding and reprimanding all while leading by example.  Yes I said it, LEADING BY…
Continue

Comment Wall (4 comments)

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At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom '1TeamSynergy' Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

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