Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • Sally Whitesell's Service…
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Sally Whitesell's Friends

  • Roger Williams
  • Ben Seyden
  • Carol
  • Nancy Khan
  • Carey Spillert
  • Brandon K. Leytham
  • Matt K
  • Jeffrey Seyler
  • Richard Levine
  • Ruben Kazantsev
  • Billy Milone
  • Paul Waddell
  • Ken Potts
  • Sindi Markette
  • Nicola Barozzi

Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Michael Baker commented on Sally Whitesell's blog post Poor Phone Skills Could Be Costing You A Lot More Than You Realize!
"Sally, Acknowledged. If only GMs of the entire dealership realizes that when Business managers authorize the hiring/firing of many receptionists, the clerical/administrator rate of pay is dictated usually by the business offices lowest tiered pay…"
Tuesday
Amy Kern-Smith commented on Sally Whitesell's blog post Poor Phone Skills Could Be Costing You A Lot More Than You Realize!
"Terrific article Sally!  With all the new Business Call Center's being established and used in many dealerships it is even more critical to train the entire staff as well as the BCC to know how to handle this first impression opportunity."
Monday
Sally Whitesell commented on Sally Whitesell's blog post Poor Phone Skills Could Be Costing You A Lot More Than You Realize!
"Thanks Michael and Kris for the great comments!  Michael I couldn't agree more about your point of getting what you pay for.  If you want someone to take pride in their job, give them the potential for growth in the company and a…"
Monday
Michael Baker commented on Sally Whitesell's blog post Poor Phone Skills Could Be Costing You A Lot More Than You Realize!
"So so so essential. First impression for literally Thousands of potential and established customers monthly. Your third point of 'inspecting what is expected' is critical to assess almost daily to be assured. Hopefully the chosen…"
Jan 25
Sally Whitesell is now friends with Roger Williams and Tom Kain
Jan 24
Sally Whitesell's blog post was featured

Poor Phone Skills Could Be Costing You A Lot More Than You Realize!

Are Your Phone Skills Costing You Money?In reality when someone picks up the phone to call any business they have just taken the first step toward buying.  If they lose confidence in your dealership on the phone, chances are you will lose the sale.  Poor phone skills could be costing you a lot more than you realize!Many…See More
Jan 24
Sally Whitesell posted a status
"After spending 6 months updating our manuals, adding 70 pages, and recording sessions, it is nice to be back on DE!"
Jan 23
Kristopher Hampton commented on Sally Whitesell's blog post Poor Phone Skills Could Be Costing You A Lot More Than You Realize!
"Great read Sally.  Training our dealerships phone skills is all about changing the perception of each employee. "
Jan 23
Sally Whitesell posted a blog post

Poor Phone Skills Could Be Costing You A Lot More Than You Realize!

Are Your Phone Skills Costing You Money?In reality when someone picks up the phone to call any business they have just taken the first step toward buying.  If they lose confidence in your dealership on the phone, chances are you will lose the sale.  Poor phone skills could be costing you a lot more than you realize!Many…See More
Jan 17
Sally Whitesell posted a blog post

Happy Thanksgiving! SW Service Solutions Fall Newsletter

Accountability is NOT aFour Letter Word!Have you ever gone to a fast food restaurant without someone delivering a word track?   Of course not. They are trained to deliver a word track for a reason. Do you think using a word track - or not - is a choice? What would happen if someone in your service department decided they…See More
Nov 25, 2014
Sally Whitesell commented on Kristopher Hampton's blog post Why do we Offer Coupons?
"Great point Kris! "
Nov 24, 2014
Brandon K. Leytham left a comment for Sally Whitesell
"Thank you Sally. I work harder and harder everyday!  "
Oct 28, 2014
Sally Whitesell left a comment for Brandon K. Leytham
"I am so glad to see a young professional like you featured! Your hard work is shining through. Congrats!"
Oct 27, 2014
Sally Whitesell's blog post was featured

"What Not To Say" Sally Whitesell's Service Solutions Spring Newsletter

Carefully Choosing Your WordsSpring is here and you can feel the excitement in the air! No more freezing days on the service drive or…See More
Sep 20, 2014
Kristopher Hampton commented on Sally Whitesell's blog post "What Not To Say" Sally Whitesell's Service Solutions Spring Newsletter
"Amazing read that still holds strong."
Sep 19, 2014
Kristopher Hampton commented on Sally Whitesell's blog post "What Not To Say" Sally Whitesell's Service Solutions Spring Newsletter
"We thought these phrases were normal, but this is how your client hears things. Great read!"
Sep 15, 2014

Profile Information

Which best describes you?
Vendor
What company do you work for (or own)?
Sally Whitesell's Service Solutions or SW Service Solutions
What is your current position within your organization?
owner
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://I can be reached through e-mail sally@swservicesolutions.com
How did you specifically hear about dealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
For the last 18 years, I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level. My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.
Before entering into the auto industry, I performed in training videos, and seminars for many customer relation industries. Teaching and performing have always been my passion.

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Sally Whitesell's Blog

Poor Phone Skills Could Be Costing You A Lot More Than You Realize!

Posted on January 17, 2015 at 12:24pm 5 Comments

Are Your Phone Skills Costing You Money?

In reality when someone picks up the phone to call any business they have just taken the first step toward buying.  If they…

Continue

Happy Thanksgiving! SW Service Solutions Fall Newsletter

Posted on November 25, 2014 at 6:00pm 0 Comments

Accountability is NOT a

Four Letter Word!…

Continue

"Stop Rushing" SW Service Solutions Quarterly Newsletter

Posted on August 26, 2014 at 1:00pm 0 Comments

falling_change_hdr.jpg

Imagine yourself entering a business where everyone seems to be hurrying around and you are greeted with, "Someone will be with you in a second" as…

Continue

Can you really afford a “real quick” write-up?

Posted on August 8, 2014 at 7:35am 8 Comments

We all think we know what clients want but do we really? Recently a good friend and client shared some interesting research regarding our service customer’s opinions.  I find this research invaluable because it was done by Google instead of someone in the industry. They surveyed between 200-2000 people age 18-44 on many critical topics.  The quotes and statistics…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

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