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Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • SW Service Solutions a part of New…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Kristopher Hampton commented on Sally Whitesell's blog post Creating an Environment for Today’s Buyers
"The environment plays a hige role in building better relationships. Its like going to work without a shower. Do you think that will be a successful day? Great article Sally"
7 hours ago
Angela Angelovic commented on Sally Whitesell's blog post Creating an Environment for Today’s Buyers
"I love #3. I always dread a dirty, messy waiting room with no wi-fi! If it's a short job, I'd rather just stay there and get some work done if I'm comfortable."
7 hours ago
Sally Whitesell commented on Anne Fleming's blog post Top 17 Items on Womens New Years Wish List
"Since women are responsible for over 65% of car purchases and influence 85%, we need to listen!  Great information once again Anne. It may cost a little but there is a lot to be gained. "
20 hours ago
Sally Whitesell commented on Sally Whitesell's blog post Creating an Environment for Today’s Buyers
"Thank you for Mark!  Sometimes the simple basics get lost in the day to day shuffle but these things are so important!"
Jan 6
Mark Handlon commented on Sally Whitesell's blog post Creating an Environment for Today’s Buyers
"       Great article Sally! You hit the nail on the head!"
Jan 6
Sally Whitesell posted a blog post

Creating an Environment for Today’s Buyers

Today’s customer will scrutinize every aspect of their customer service experience in your store. We don’t just make buying decisions based on necessity; we buy things that make us feel and look good. We buy things our friends have had a good experience with or that have high ratings and reviews. We want the best service and products we can afford and we want it delivered in an environment that is…See More
Jan 5
Sally Whitesell commented on Sally Whitesell's blog post Who is Eating Your Profits?
"Thanks for reading and your insightful comment but I would be interested to know how you feel the internet has changed everything Chris."
Dec 19, 2016
Chris Dimitris commented on Sally Whitesell's blog post Who is Eating Your Profits?
"Employees must have personal pride in doing their best.  You can tell which ones do and which ones don't.  Exceeding customer expectations and going the extra mile is the only way to survive in the highly-competitive auto business.…"
Dec 19, 2016
Sally Whitesell's blog post was featured

Who is Eating Your Profits?

Terminating someone is never pleasant and not to be taken lightly. As a former service manager I only had to fire one service advisor -and I did not make that decision lightly. However, in most cases it is the employee’s choice to get fired. What do I mean? Certainly it’s the manager’s responsibility to train employees and develop processes. But anyone with experience in training will tell you that some…See More
Dec 19, 2016
Sally Whitesell posted a blog post

Who is Eating Your Profits?

Terminating someone is never pleasant and not to be taken lightly. As a former service manager I only had to fire one service advisor -and I did not make that decision lightly. However, in most cases it is the employee’s choice to get fired. What do I mean? Certainly it’s the manager’s responsibility to train employees and develop processes. But anyone with experience in training will tell you that some…See More
Dec 19, 2016
Sally Whitesell commented on Alan Ram's blog post Training That Wasn't
"As a professional service advisor trainer, I couldn't agree more!  Training is not a one hit wonder, it must be implemented, practiced and managed. "
Nov 30, 2016
Sally Whitesell posted a blog post
Nov 21, 2016
Sally Whitesell commented on Alan Ram's video
Thumbnail

Ram On Fire Episode 8 – Grab Your Tools!

"As a trainer for Fixed Ops, I couldn't agree more.  Well said!"
Nov 12, 2016
Sally Whitesell's blog post was featured

Good is the Enemy of Great

Who on our team is the best, and how do we get the rest of our group to reach their level?This is a question you may have heard or even asked when planning training events or making business projections. While this is a good place to start, you have to take this conversation to the next level. Is your top performer really good enough to set the standard for your entire department? If everyone settles for reaching that…See More
Nov 1, 2016
Sally Whitesell posted a blog post

Good is the Enemy of Great

Who on our team is the best, and how do we get the rest of our group to reach their level?This is a question you may have heard or even asked when planning training events or making business projections. While this is a good place to start, you have to take this conversation to the next level. Is your top performer really good enough to set the standard for your entire department? If everyone settles for reaching that…See More
Nov 1, 2016
Sally Whitesell commented on Anne Fleming's blog post Do emotions play a part in the process?
"I love reading your articles as our messages are the same.  If we don't gain an understanding of how our female clients feel, then we will never take the needed steps to overcome all of the misconceptions about our industry.  Thanks…"
Oct 28, 2016

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
SW Service Solutions a part of New Vision Training Inc.
What is your current position within your organization?
President
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sallywhitesell?trk=hp-identity-photo
How did you specifically hear about dealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level for over 21 years. Having my own company gives me the opportunity to create new innovative training every day. Our online sessions are the most relevant and interesting! My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.

Sally Whitesell's Videos

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Sally Whitesell's Blog

Creating an Environment for Today’s Buyers

Posted on January 5, 2017 at 7:26pm 4 Comments

Today’s customer will scrutinize every aspect of their customer service experience in your store. We don’t just make buying decisions based on necessity; we buy things that make us feel and look good. We buy things our friends have had a good experience with or that have high ratings and reviews. We want the best service and products we can afford and we want…

Continue

Who is Eating Your Profits?

Posted on December 19, 2016 at 4:30pm 2 Comments

Terminating someone is never pleasant and not to be taken lightly. As a former service manager I only had to fire one service advisor -and I did not make that decision lightly. However, in most cases it is the employee’s choice to get fired. What do I mean? Certainly it’s the manager’s responsibility to train employees and develop processes. But anyone with experience…

Continue

Good is the Enemy of Great

Posted on November 1, 2016 at 6:00pm 0 Comments

Who on our team is the best, and how do we get the rest of our group to reach their level?

This is a question you may have heard or even asked when planning training events or making business projections. While this is a good place to start, you have to take this conversation to the next level. Is your top performer really good enough to set the…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

Blog Posts

At NADA ’17, Rapid Recon to Announce ‘Group Reporting’ for Comparing Time-to-Market Recon Results across Multiple Dealership Rooftops

Posted by Jim Leman on January 19, 2017 at 11:23am 0 Comments

PALO ALTO, CA, January 19, 2017 – Rapid Recon, the undisputed leader in Time-to-Market Workflow™ software and reconditioning center transformation, will reveal its powerful reconditioning management…

Continue

Consumers Now Shop Online. Is YOUR Dealership Ready?

Posted by Devin Koskan on January 19, 2017 at 8:06am 0 Comments

Car sales today are a whole different process from how it was in the…

Continue

Video Marketing: Sell, Don’t Tell.

Posted by Timmy D. James on January 19, 2017 at 7:49am 0 Comments

Why are we obsessed with television and movies? Because, just like…

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How Do You Know When to Get New Tires?

Posted by Simon Hopes on January 19, 2017 at 2:19am 0 Comments

You might have been in a car, either as the passenger or driver, while it was raining and you might have felt unsafe because the car was slipping and sliding a bit. If you haven’t experienced this before, you probably won’t want to, as there are…

Continue

The Team Without A Coach

Posted by Rob Gehring on January 18, 2017 at 2:10pm 0 Comments

No professional sports team would consider going without a coach. There may be times where they terminate employment of a…

Continue

Top 17 Items on Womens New Years Wish List

Posted by Anne Fleming on January 18, 2017 at 1:19pm 1 Comment

Below are the top 17 items on women’s New Year’s list when it comes to car dealerships and the service drive for 2017. Here’s an opportunity to add some new options to market and engage to the growing car drivers and buyers and expand your…

Continue

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