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Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • Sally Whitesell's Service…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Kristopher Hampton commented on Sally Whitesell's blog post How to Prepare your Customers for an Exceptional Service Experience!
"Great article Sally.  We have to educate our clients into what to expect. People love direction and yearn for human interaction.   "
May 14
Sally Whitesell's video was featured

Sally Whitesell Creating the Right Atmosphere

Listen as Sally talks about the little details that can make a big difference on your service drive. Part One of a new series.
May 12
Sally Whitesell commented on Sally Whitesell's blog post How to Prepare your Customers for an Exceptional Service Experience!
"Thanks for commenting Brian.  People seem to remember the little things.  Having a clean car waiting for pick up on time is a great step towards setting a lasting impression!  Steve, you are ahead of your time.  I love the video!…"
May 11
steven chessin commented on Sally Whitesell's blog post How to Prepare your Customers for an Exceptional Service Experience!
"Sally  - This is timely. I was just explaining to someone what a major break-through it was for the direct-mail marketing business when early computers made it possible to fill-in those blanks with actual names and times rather than "Dear…"
May 11
Brian Bennington commented on Sally Whitesell's blog post How to Prepare your Customers for an Exceptional Service Experience!
"Nice post, Sally.  Many moons ago, I drove into an L-M dealership in downtown Chicago and they had a primitive-by-today's-standards motorize sign board over their service drive entrance conveying a message similar to your example's.…"
May 11
Sally Whitesell's blog post was featured

How to Prepare your Customers for an Exceptional Service Experience!

How to prepare your Customers for anExceptional Service Experience!By Sally Whitesell Most customers are apprehensive about bringing their cars in for service.  It is an emotional experience to trust someone with your second largest investment.  This can be magnified if they are not clear on what to expect or, even more…See More
May 9
Sally Whitesell posted a blog post

How to Prepare your Customers for an Exceptional Service Experience!

How to prepare your Customers for anExceptional Service Experience!By Sally Whitesell Most customers are apprehensive about bringing their cars in for service.  It is an emotional experience to trust someone with your second largest investment.  This can be magnified if they are not clear on what to expect or, even more…See More
May 9
Sally Whitesell commented on Kristopher Hampton's blog post COURTESY SHUTTLE DRIVERS... Critical piece to your success puzzle.
"Oh and I love the dogs Kris! "
Apr 10
Sally Whitesell commented on Kristopher Hampton's blog post COURTESY SHUTTLE DRIVERS... Critical piece to your success puzzle.
"I once had a dealer who dressed in a uniform and drove his shuttle van for a day.  Nobody knew who he was and the staff was instructed not to tell.  He shared that he learned more about his service department in one day than any report or…"
Apr 10
Sally Whitesell commented on Sally Whitesell's blog post WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter
"Thanks Brian and yes it is Vince Vaughn.  I spent a fortune to get him to pose for me;-)  Actually they had free pics on a site for 24 hours to promote his new movie.  I was hoping it would get some attention.  How fortunate you…"
Mar 17
Brian Bennington commented on Sally Whitesell's blog post WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter
"Why Sally, how encouraging!  And, you can bet "Brain won't give up until the fat lady sings."   Sybil #5, my German Shepherd who's with me everyday at work and is sleeping here next to my desk, really likes that you…"
Mar 16
Sally Whitesell commented on Sally Whitesell's blog post WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter
"Brian, I have to agree that some of the large organizations are abusing those with a soft giving heart.  Only a small percentage of donations really go to the cause.  That is why I like to find smaller local charities that make a…"
Mar 15
Brian Bennington commented on Sally Whitesell's blog post WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter
"Hey Sally, at 247 views and counting, your post is garnering the readership it deserves.  In regards to Amy's comments, since I was in my twenties, I was always surprised about women's quest for equality, primarily because, by that…"
Mar 15
Sally Whitesell commented on Sally Whitesell's blog post WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter
"I love that two automotive professional women have validated my point.  As I mentioned in our women's research this came through loud and clear!  There are many talented dedicated professionals out there who also have a passion and…"
Mar 13
Amy Kern-Smith commented on Sally Whitesell's blog post WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter
"Great post Sally!  I love working in the automotive industry and have only been able to do so because of flexibility and strong support from the industry as a working mother of 5.  Not only that but the partnership and support with my…"
Mar 13
Brian Bennington commented on Sally Whitesell's blog post WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter
"Hey Sally,  Just to let you know, your post arrived on DE right after your response did, and I noticed your count has now jumped to "90."  Good going!  Now, let me qualify these comments before I make them, as in general,…"
Mar 10

Profile Information

Which best describes you?
Vendor
What company do you work for (or own)?
Sally Whitesell's Service Solutions or SW Service Solutions
What is your current position within your organization?
owner
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://I can be reached through e-mail sally@swservicesolutions.com
How did you specifically hear about dealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
For the last 18 years, I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level. My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.
Before entering into the auto industry, I performed in training videos, and seminars for many customer relation industries. Teaching and performing have always been my passion.

Sally Whitesell's Videos

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Sally Whitesell's Blog

WHAT CONSTITUTES A GREAT WORKPLACE? SW Service Solutions Newsletter

Posted on March 5, 2015 at 10:00am 11 Comments

Equals More Productive Employees!

A Harvard Business Review shows that Boomers and Gen Ys are changing what constitutes…

Continue

Poor Phone Skills Could Be Costing You A Lot More Than You Realize!

Posted on January 17, 2015 at 12:24pm 5 Comments

Are Your Phone Skills Costing You Money?

In reality when someone picks up the phone to call any business they have just taken the first step toward buying.  If they…

Continue

Happy Thanksgiving! SW Service Solutions Fall Newsletter

Posted on November 25, 2014 at 6:00pm 0 Comments

Accountability is NOT a

Four Letter Word!…

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Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

Blog Posts

Take the How-To Challenge

Posted by Paul Potratz on May 22, 2015 at 4:24pm 0 Comments

There are over a million instructional videos online, and 70% of them contain "How To..." in the title. This week, Samantha explains why its so important to have instructional "How-To" videos on your website.

Also take the "How-To"…

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Good Failure and Bad Failure, Part II

Posted by Robin Cunnigham on May 21, 2015 at 7:28pm 0 Comments

failure and success

I recently wrote a blog for NCM, Up to Speed, titled: There is Good Failure and Bad Failure. That idea had been floating around in my…

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Why Technicians and Service Advisors Need Marriage Counseling

Posted by Richard Holland on May 21, 2015 at 8:45am 0 Comments

Life in the retail automotive industry is taxing. Managers and…

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The best celebrity weddings of 2014

Posted by Diyana on May 21, 2015 at 5:03am 0 Comments

Who doesn't get excited about organising their big day? Whether you spend years planning the event, or arrange everything in just a matter of weeks, every wedding is as unique as the bride and…

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