Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • SW Service Solutions a part of New…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell posted a blog post
Feb 6
Sally Whitesell's blog post was featured

Gone in 60 seconds. Our newest article by Kristopher Hampton for Auto Success Magazine. Have you ever been greeted like this?

-By Kristopher Hampton for AutoSuccess Magazine.When we’ve been in the automotive business for a long period of time, it can be hard to relate to what our guests are experiencing. But when I go into automotive service facilities as a customer, I often end up with some extremely valuable insight.Recently I took my car in to get a simple service. I did not make an “appointment” because they advertise a quick lube service. I pulled into the very clearly labeled “QuickLube Service Lane” and waited…See More
Feb 6
Sally Whitesell posted a blog post

Gone in 60 seconds. Our newest article by Kristopher Hampton for Auto Success Magazine. Have you ever been greeted like this?

-By Kristopher Hampton for AutoSuccess Magazine.When we’ve been in the automotive business for a long period of time, it can be hard to relate to what our guests are experiencing. But when I go into automotive service facilities as a customer, I often end up with some extremely valuable insight.Recently I took my car in to get a simple service. I did not make an “appointment” because they advertise a quick lube service. I pulled into the very clearly labeled “QuickLube Service Lane” and waited…See More
Feb 5
Sally Whitesell posted a blog post

Fixed Ops University excerpt - Asking Diagnostic Questions

Training doesn't have to be boring!Check out this clip to see how entertaining Fixed Ops University can be!See More
Jan 26
Sally Whitesell's blog post was featured

Why Should We Focus on Women? Part 2

-by Sally Whitesell for AutoSuccess Service MagazineYou know from Part 1 that women are crucial to your business. So are you making women a top priority?If you meet the expectations of women you will exceed the expectations of everyone.Please keep this in mind as we focus on the importance of your…See More
Jan 6
Sally Whitesell posted a blog post

Why Should We Focus on Women? Part 2

-by Sally Whitesell for AutoSuccess Service MagazineYou know from Part 1 that women are crucial to your business. So are you making women a top priority?If you meet the expectations of women you will exceed the expectations of everyone.Please keep this in mind as we focus on the importance of your…See More
Jan 4
Sally Whitesell posted a blog post

Consistency in The Service Drive (video)

Joe: Sally Whitesell has spent over two decades providing service advisor training in service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams, managers and at the corporate level.  She is the founder and CEO of sw Service Solutions, and also a contributor to CBT news. We always appreciate the content she…See More
Dec 19, 2017
Sally Whitesell posted a blog post

How responsible are YOU for KPI scores?

~by Sally Whitesell for Auto Success MagazineThese days you cannot walk into a supermarket or fast food restaurant without getting asked to fill out a survey. “You might even win a prize!” However, most of us do not take the time to fill out surveys unless we have had a bad experience or someone has really “wowed” us with excellent service; which brings me to my first point:The best way to have high KPI is to…See More
Nov 27, 2017
Sally Whitesell's video was featured

Severe driving & weather conditions- sw Service Solutions Fixed Ops University excerpt

Just a taste of the fun and engaging training offered by sw Service Solutions Fixed Ops University. For more information on this training for your automotive...
Nov 4, 2017
Sally Whitesell posted a video

Severe driving & weather conditions- sw Service Solutions Fixed Ops University excerpt

Just a taste of the fun and engaging training offered by sw Service Solutions Fixed Ops University. For more information on this training for your automotive...
Nov 3, 2017
Sally Whitesell's blog post was featured

(Not So) Radical Ideas – Critical Changes for a Millennial Work Force

I recently spoke at a conference in Orlando. After my presentation, I noticed a workshop on the schedule: “How to recruit and keep your technicians.” I ran down the hall to a room packed like sardines. The conference-goers were anxious to attend because someone was finally going to share the magic bullet! A woman approached the podium. We awaited her message with anxious anticipation. “I’m sorry,…See More
Oct 27, 2017
Sally Whitesell's blog post was featured

(Not So) Radical Ideas – Critical Changes for a Millennial Work Force

I recently spoke at a conference in Orlando. After my presentation, I noticed a workshop on the schedule: “How to recruit and keep your technicians.” I ran down the hall to a room packed like sardines. The conference-goers were anxious to attend because someone was finally going to share the magic bullet! A woman approached the podium. We awaited her message with anxious anticipation. “I’m sorry,…See More
Oct 14, 2017
Sally Whitesell posted a blog post

(Not So) Radical Ideas – Critical Changes for a Millennial Work Force

I recently spoke at a conference in Orlando. After my presentation, I noticed a workshop on the schedule: “How to recruit and keep your technicians.” I ran down the hall to a room packed like sardines. The conference-goers were anxious to attend because someone was finally going to share the magic bullet! A woman approached the podium. We awaited her message with anxious anticipation. “I’m sorry,…See More
Oct 13, 2017
Sally Whitesell's blog post was featured

Why Should We Focus on Women? Part 1

Why should we focus on women? The facts may shock you!There has been a lot written about the importance of catering to your female clientele. Unfortunately many dealerships don’t completely understand why this is so crucial to current, and more importantly, future business.I’m a woman who has been working on service drives and developing gender-based training programs for over two decades. I’d like to share some of…See More
Sep 7, 2017
Sally Whitesell posted a blog post

Why Should We Focus on Women? Part 1

Why should we focus on women? The facts may shock you!There has been a lot written about the importance of catering to your female clientele. Unfortunately many dealerships don’t completely understand why this is so crucial to current, and more importantly, future business.I’m a woman who has been working on service drives and developing gender-based training programs for over two decades. I’d like to share some of…See More
Sep 5, 2017
Sally Whitesell's blog post was featured

Training New Hire to Impact the Bottom Line (video)

Click photo to play video.Joe: It’s a pleasure to have on once again to CBT News, Sally Whitesell. She’s the founder and CEO of sw Service Solutions, and a recent speaker at the Women in Automotive Conference. Sally, we appreciate you taking the time. We know you are busy, you’re always on the road training, so thank you so much for joining us once again.Sally: Well thank you for having me…See More
Jul 29, 2017

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
SW Service Solutions a part of New Vision Training Inc.
What is your current position within your organization?
President
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sallywhitesell?trk=hp-identity-photo
How did you specifically hear about DealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level for over 21 years. Having my own company gives me the opportunity to create new innovative training every day. Our online sessions are the most relevant and interesting! My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.

Sally Whitesell's Videos

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Sally Whitesell's Blog

Gone in 60 seconds. Our newest article by Kristopher Hampton for Auto Success Magazine. Have you ever been greeted like this?

Posted on February 5, 2018 at 4:00pm 0 Comments

-By Kristopher Hampton for AutoSuccess Magazine.

When we’ve been in the automotive business for a long period of time, it can be hard to relate to what our guests are experiencing. But when I go into automotive service facilities as a customer, I often end up with some extremely valuable insight.

Recently I took my car in to get a simple service. I did not make an “appointment” because they advertise a quick lube service. I pulled into the…

Continue

Fixed Ops University excerpt - Asking Diagnostic Questions

Posted on January 26, 2018 at 2:00pm 0 Comments

Training doesn't have to be boring!

Check out this clip to see how entertaining Fixed Ops University can be!

Why Should We Focus on Women? Part 2

Posted on January 4, 2018 at 4:27pm 0 Comments

-by Sally Whitesell for AutoSuccess Service Magazine

You know from Part 1 that women are crucial to your business. So are you making women a top priority?

If you meet the expectations of women you will exceed the expectations of…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

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Posted by Scot Eisenfelder on February 19, 2018 at 9:36am 0 Comments

Chicago, IL—Feb 19, 2018—In 2017, Fort Bend Kia added more than $416,000 to its bottom line with Affinitiv’s Social Roots TM 1:1 Facebook campaigns.…

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Expand Your Digital Service Marketing Strategy

Posted by Scot Eisenfelder on February 19, 2018 at 9:30am 0 Comments

When a person wants to buy a vehicle, a dealership is the first…

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