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Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • SW Service Solutions a part of New…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell commented on Alan Ram's blog post Training That Wasn't
"As a professional service advisor trainer, I couldn't agree more!  Training is not a one hit wonder, it must be implemented, practiced and managed. "
Wednesday
Sally Whitesell posted a blog post
Nov 21
Sally Whitesell commented on Alan Ram's video
Thumbnail

Ram On Fire Episode 8 – Grab Your Tools!

"As a trainer for Fixed Ops, I couldn't agree more.  Well said!"
Nov 12
Sally Whitesell's blog post was featured

Good is the Enemy of Great

Who on our team is the best, and how do we get the rest of our group to reach their level?This is a question you may have heard or even asked when planning training events or making business projections. While this is a good place to start, you have to take this conversation to the next level. Is your top performer really good enough to set the standard for your entire department? If everyone settles for reaching that…See More
Nov 1
Sally Whitesell posted a blog post

Good is the Enemy of Great

Who on our team is the best, and how do we get the rest of our group to reach their level?This is a question you may have heard or even asked when planning training events or making business projections. While this is a good place to start, you have to take this conversation to the next level. Is your top performer really good enough to set the standard for your entire department? If everyone settles for reaching that…See More
Nov 1
Sally Whitesell commented on Anne Fleming's blog post Do emotions play a part in the process?
"I love reading your articles as our messages are the same.  If we don't gain an understanding of how our female clients feel, then we will never take the needed steps to overcome all of the misconceptions about our industry.  Thanks…"
Oct 28
Sally Whitesell's blog post was featured

Beat the Aftermarket and Keep Them in Your Store!

Have you stopped and considered how much money people are spending on their cars outside of the dealership? What if we could capture even a fraction of that number?There’s a race going on between manufacturers to create the lowest maintenance vehicles. While this is great for customers, it’s not so great for our service…See More
Oct 10
Sally Whitesell posted a blog post

Beat the Aftermarket and Keep Them in Your Store!

Have you stopped and considered how much money people are spending on their cars outside of the dealership? What if we could capture even a fraction of that number?There’s a race going on between manufacturers to create the lowest maintenance vehicles. While this is great for customers, it’s not so great for our service…See More
Oct 10
Kristopher Hampton commented on Sally Whitesell's blog post Excellent Service…I Promise!
"Consistent training is the only way to get an advisor to this type of level of service.  Consistent training gives your team confidence to perform and eventually they get it, and it just becomes the way they operate.  Good Read!"
Oct 6
DealerELITE liked Sally Whitesell's blog post Excellent Service…I Promise!
Oct 4
Sally Whitesell posted a blog post

Excellent Service…I Promise!

Customer service surveys are becoming more difficult to get our customers to fill out, and therefore, more difficult for us to receive. Let's face it; we’re all over-surveyed these days. We’re usually not interested in wasting our time unless we are extremely irritated or extremely…See More
Oct 3
DealerELITE liked Sally Whitesell's blog post Is this a good time?
Sep 18
Anne Fleming commented on Sally Whitesell's blog post Selling to Women. Is it Really Different?
"Thanks for the post and education, Sally! It's so important. "
Sep 16
Joseph Cupp commented on Sally Whitesell's blog post Selling to Women. Is it Really Different?
"Nice read, Ms. Whitesell. When selling a car to a female, salespeople (including female sales representatives), one should always smile and be genuine - she will see right through you if you don't. Listen and respect her. She might teach you…"
Sep 16
DealerELITE liked Sally Whitesell's blog post Selling to Women. Is it Really Different?
Sep 16
Sally Whitesell's blog post was featured

Selling to Women. Is it Really Different?

The moment a woman enters your dealership, she is looking for signals. Signals you may not even realize you are sending. What is your demeanor? What are your intentions? Do you take her seriously?Why should we care about what signals we’re sending to women in our dealership? Because statistics show that women are a…See More
Sep 16

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
SW Service Solutions a part of New Vision Training Inc.
What is your current position within your organization?
President
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sallywhitesell?trk=hp-identity-photo
How did you specifically hear about dealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level for over 21 years. Having my own company gives me the opportunity to create new innovative training every day. Our online sessions are the most relevant and interesting! My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.

Sally Whitesell's Videos

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Sally Whitesell's Blog

Good is the Enemy of Great

Posted on November 1, 2016 at 6:00pm 0 Comments

Who on our team is the best, and how do we get the rest of our group to reach their level?

This is a question you may have heard or even asked when planning training events or making business projections. While this is a good place to start, you have to take this conversation to the next level. Is your top performer really good enough to set the…

Continue

Beat the Aftermarket and Keep Them in Your Store!

Posted on October 10, 2016 at 1:16pm 0 Comments

Have you stopped and considered how much money people are spending on their cars outside of the dealership? What if we could capture even a fraction of that number?

There’s a race going on between manufacturers to create the lowest…

Continue

Excellent Service…I Promise!

Posted on October 3, 2016 at 5:00pm 1 Comment

Customer service surveys are becoming more difficult to get our customers to fill out, and therefore, more difficult for us to receive. Let's face it; we’re all over-surveyed these days. We’re usually not interested in wasting our time unless we are…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

Blog Posts

Hi everyone, Do you need any translation services? We are professional native translators & interpreters with extensive experience in translating and interpreting. We also teach English to Speakers …

Posted by Terrel Watkins on December 2, 2016 at 8:56pm 0 Comments

Hi everyone,

Do you need any translation services?

We are professional native translators & interpreters with extensive experience in translating and…

Continue

And...we're live!

Posted by Paul Potratz on December 2, 2016 at 5:22pm 0 Comments

Are you creating advertising opportunities in your Facebook Live videos? Now, you can have the ability to broadcast commercials or other advertisements in your Facebook Live video. 

In this week's…

Continue

"Coach" Your Finance Staff- Don't Train!

Posted by Aaron Kirk on December 2, 2016 at 4:04pm 0 Comments

Don't allow your Finance Department to become average and never take the department to the next level..We often times say, It's as good as it  will get with the staff we have....your staff may have the potential but simply may need the correct…

Continue

Are Service Departments Failing Consumers and Employees?

Posted by Ken Hite on December 2, 2016 at 11:40am 0 Comments

We have all read about employee turnover, and the challenges the industry faces with hiring needs. A recent article in Automotive News cited "Two of every five service advisers leave each year. How can dealers keep their best ones from burning…

Continue

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