Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • Sally Whitesell's Service…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell's blog post was featured

"Stop Rushing" SW Service Solutions Quarterly Newsletter

Imagine yourself entering a business where everyone seems to be hurrying around and you are greeted with, "Someone will be with you in a second" as they rush right past you.  Then when someone finally approaches they use phrases like, "I'll get you taken care of real quick" or "this will only take a second." When we role-play or monitor advisors doing a walk-around "real quick" is used…See More
Thursday
Sally Whitesell posted a blog post

"Stop Rushing" SW Service Solutions Quarterly Newsletter

Imagine yourself entering a business where everyone seems to be hurrying around and you are greeted with, "Someone will be with you in a second" as they rush right past you.  Then when someone finally approaches they use phrases like, "I'll get you taken care of real quick" or "this will only take a second." When we role-play or monitor advisors doing a walk-around "real quick" is used…See More
Tuesday
Sally Whitesell's blog post was featured

Can you really afford a “real quick” write-up?

We all think we know what clients want but do we really? Recently a good friend and client shared some interesting research regarding our service customer’s opinions.  I find this research invaluable because it was done by Google instead of someone in the industry. They surveyed between 200-2000 people age 18-44 on many critical topics.  The quotes and statistics completely contradict the perceptions of many advisors and illustrate the difference in today’s research driven client.  Every week I…See More
Aug 19
Sally Whitesell commented on Lee Kemp's blog post Importance of Health and Fitness for the Business Leader
"Your absolutely right Lee!  I have been in the competitive environment of the automotive world for 20 years and the main thing that keeps me physically and mentally able to continue with my original excitement and energy is my yoga practice,…"
Aug 10
Sally Whitesell commented on Anne Fleming's blog post Small Website Changes Increase Access + Interest of Women
"Thank you for always providing statistics everyone should have.  Most men do appreciate the changes we recommend for female clients but for women, it is imperative!  As you said, it's the little things that make a great difference."
Aug 10
Marsh Buice commented on Sally Whitesell's blog post Can you really afford a “real quick” write-up?
"Great info Sally-I always love to share your info. Thanks for sharing my friend."
Aug 9
David Ruggles commented on Sally Whitesell's blog post Can you really afford a “real quick” write-up?
"RE: "The art of face to face communication is slowly being replaced by virtual information." Sadly, this is so true.  I love instant information, but the price to society is high.  Actual human communication is becoming a lost…"
Aug 9
Sally Whitesell commented on Sally Whitesell's blog post Can you really afford a “real quick” write-up?
"I so appreciate all the great comments!  David, I would never call my generation "chumps".  I was quoting the message given in the survey. I do think our generation (45 plus) is more likely to ask questions in order to feel…"
Aug 8
steven chessin commented on Sally Whitesell's blog post Can you really afford a “real quick” write-up?
"David - "We just have more tools to communicate with these days" -- yes  --- and that aspect is COMPLETELY new  -- in the pre-showroom phase where I do ALL my work. Even in the past few years the changes are…"
Aug 8
David Ruggles commented on Sally Whitesell's blog post Can you really afford a “real quick” write-up?
"This is really good stuff.  But I have a question re: "This generation not only wants proof they are demanding it!" Which generation are you talking about?  Are you saying previous generations were a bunch of chumps and Gen Y is…"
Aug 8
steven chessin commented on Sally Whitesell's blog post Can you really afford a “real quick” write-up?
"P-2-P = Communication     --- Basic Show-and-Tell that any 5 year-old kid can do  -- but can auto salesmen ? No. Because they over-complicate it. I like this example because it shows how we handled a customer's issue to his…"
Aug 8
Tom 'Loyalty Agent' Wiegand commented on Sally Whitesell's blog post Can you really afford a “real quick” write-up?
"   Excellent Sally!  It is customers that are reinventing retail to meet their expectations. Are we listening?  Dealerships are pounded with big data to direct marketing efforts.  Nevertheless, when customers call or…"
Aug 8
Carol commented on Sally Whitesell's blog post Can you really afford a “real quick” write-up?
"Great article, Sally! "
Aug 8
Sally Whitesell posted a blog post

Can you really afford a “real quick” write-up?

We all think we know what clients want but do we really? Recently a good friend and client shared some interesting research regarding our service customer’s opinions.  I find this research invaluable because it was done by Google instead of someone in the industry. They surveyed between 200-2000 people age 18-44 on many critical topics.  The quotes and statistics completely contradict the perceptions of many advisors and illustrate the difference in today’s research driven client.  Every week I…See More
Aug 8
Sally Whitesell is now friends with Carol and Ben Seyden
Aug 4
Sally Whitesell posted a status
Jul 31

Profile Information

Which best describes you?
Vendor
What company do you work for (or own)?
Sally Whitesell's Service Solutions or SW Service Solutions
What is your current position within your organization?
owner
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://I can be reached through e-mail sally@swservicesolutions.com
How did you specifically hear about dealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
For the last 18 years, I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level. My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.
Before entering into the auto industry, I performed in training videos, and seminars for many customer relation industries. Teaching and performing have always been my passion.

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Sally Whitesell's Blog

"Stop Rushing" SW Service Solutions Quarterly Newsletter

Posted on August 26, 2014 at 1:00pm 0 Comments

falling_change_hdr.jpg

Imagine yourself entering a business where everyone seems to be hurrying around and you are greeted with, "Someone will be with you in a second" as…

Continue

Can you really afford a “real quick” write-up?

Posted on August 8, 2014 at 7:35am 8 Comments

We all think we know what clients want but do we really? Recently a good friend and client shared some interesting research regarding our service customer’s opinions.  I find this research invaluable because it was done by Google instead of someone in the industry. They surveyed between 200-2000 people age 18-44 on many critical topics.  The quotes and statistics…

Continue

Informing Clients About the Diagnostic Fee

Posted on June 3, 2014 at 8:00am 3 Comments

It's All Covered
Under My Warranty, Right?



A great topic for your next training session …

Continue

Happy Memorial Day

Posted on May 24, 2014 at 10:00am 0 Comments

Comment Wall (4 comments)

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At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom 'Loyalty Agent' Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

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