Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • SW Service Solutions a part of New…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell posted a blog post

How responsible are YOU for KPI scores?

~by Sally Whitesell for Auto Success MagazineThese days you cannot walk into a supermarket or fast food restaurant without getting asked to fill out a survey. “You might even win a prize!” However, most of us do not take the time to fill out surveys unless we have had a bad experience or someone has really “wowed” us with excellent service; which brings me to my first point:The best way to have high KPI is to…See More
Nov 27
Sally Whitesell's video was featured

Severe driving & weather conditions- sw Service Solutions Fixed Ops University excerpt

Just a taste of the fun and engaging training offered by sw Service Solutions Fixed Ops University. For more information on this training for your automotive...
Nov 4
Sally Whitesell posted a video

Severe driving & weather conditions- sw Service Solutions Fixed Ops University excerpt

Just a taste of the fun and engaging training offered by sw Service Solutions Fixed Ops University. For more information on this training for your automotive...
Nov 3
Sally Whitesell's blog post was featured

(Not So) Radical Ideas – Critical Changes for a Millennial Work Force

I recently spoke at a conference in Orlando. After my presentation, I noticed a workshop on the schedule: “How to recruit and keep your technicians.” I ran down the hall to a room packed like sardines. The conference-goers were anxious to attend because someone was finally going to share the magic bullet! A woman approached the podium. We awaited her message with anxious anticipation. “I’m sorry,…See More
Oct 27
Sally Whitesell's blog post was featured

(Not So) Radical Ideas – Critical Changes for a Millennial Work Force

I recently spoke at a conference in Orlando. After my presentation, I noticed a workshop on the schedule: “How to recruit and keep your technicians.” I ran down the hall to a room packed like sardines. The conference-goers were anxious to attend because someone was finally going to share the magic bullet! A woman approached the podium. We awaited her message with anxious anticipation. “I’m sorry,…See More
Oct 14
Sally Whitesell posted a blog post

(Not So) Radical Ideas – Critical Changes for a Millennial Work Force

I recently spoke at a conference in Orlando. After my presentation, I noticed a workshop on the schedule: “How to recruit and keep your technicians.” I ran down the hall to a room packed like sardines. The conference-goers were anxious to attend because someone was finally going to share the magic bullet! A woman approached the podium. We awaited her message with anxious anticipation. “I’m sorry,…See More
Oct 13
Sally Whitesell's blog post was featured

Why Should We Focus on Women? Part 1

Why should we focus on women? The facts may shock you!There has been a lot written about the importance of catering to your female clientele. Unfortunately many dealerships don’t completely understand why this is so crucial to current, and more importantly, future business.I’m a woman who has been working on service drives and developing gender-based training programs for over two decades. I’d like to share some of…See More
Sep 7
Sally Whitesell posted a blog post

Why Should We Focus on Women? Part 1

Why should we focus on women? The facts may shock you!There has been a lot written about the importance of catering to your female clientele. Unfortunately many dealerships don’t completely understand why this is so crucial to current, and more importantly, future business.I’m a woman who has been working on service drives and developing gender-based training programs for over two decades. I’d like to share some of…See More
Sep 5
Sally Whitesell's blog post was featured

Training New Hire to Impact the Bottom Line (video)

Click photo to play video.Joe: It’s a pleasure to have on once again to CBT News, Sally Whitesell. She’s the founder and CEO of sw Service Solutions, and a recent speaker at the Women in Automotive Conference. Sally, we appreciate you taking the time. We know you are busy, you’re always on the road training, so thank you so much for joining us once again.Sally: Well thank you for having me…See More
Jul 29
Sally Whitesell posted a blog post

Training New Hire to Impact the Bottom Line (video)

Click photo to play video.Joe: It’s a pleasure to have on once again to CBT News, Sally Whitesell. She’s the founder and CEO of sw Service Solutions, and a recent speaker at the Women in Automotive Conference. Sally, we appreciate you taking the time. We know you are busy, you’re always on the road training, so thank you so much for joining us once again.Sally: Well thank you for having me…See More
Jul 28
Sally Whitesell's event was featured

Women in Automotive Conference at Omni Resort Orlando Florida

July 9, 2017 to July 11, 2017
Come join many top automotive men and women for this outstanding event.  I will be sharing a lot of critical information in my 9:55 session on Monday morning.  http://womeninautomotive.com/wia-event/women-in-automotive-conference-july-2017/See More
Jul 10
Sally Whitesell posted an event

Women in Automotive Conference at Omni Resort Orlando Florida

July 9, 2017 to July 11, 2017
Come join many top automotive men and women for this outstanding event.  I will be sharing a lot of critical information in my 9:55 session on Monday morning.  http://womeninautomotive.com/wia-event/women-in-automotive-conference-july-2017/See More
Jul 7
Sally Whitesell's blog post was featured

Service Writer vs. Professional Service Advisor

Which do you have on your staff?Every department has its standouts and its under-achievers, but have you ever considered what makes them so different? Both work in the same environment, with the same guests, and the same pay plan; but their productions levels and customer satisfaction scores are worlds apart.We might assume our top-performers simply have sparkling personalities, but I’ve…See More
Jun 17
Sally Whitesell posted a blog post

Service Writer vs. Professional Service Advisor

Which do you have on your staff?Every department has its standouts and its under-achievers, but have you ever considered what makes them so different? Both work in the same environment, with the same guests, and the same pay plan; but their productions levels and customer satisfaction scores are worlds apart.We might assume our top-performers simply have sparkling personalities, but I’ve…See More
Jun 16
Sally Whitesell's blog post was featured

5 Aspects of a Successful Service Department (video

Click photo to play video.Joe: It’s a pleasure to welcome to CBT news for the first time, Sally Whitesell, founder and CEO of SW Service Solutions. Sally, thank you for taking time with us today.Sally: Well thank you for having me, it’s a pleasure.Joe: So let’s get right to it Sally. We are always hearing about how the sales process will change in the next 5-10 years, especially with all…See More
Jun 10
Sally Whitesell posted a blog post

5 Aspects of a Successful Service Department (video

Click photo to play video.Joe: It’s a pleasure to welcome to CBT news for the first time, Sally Whitesell, founder and CEO of SW Service Solutions. Sally, thank you for taking time with us today.Sally: Well thank you for having me, it’s a pleasure.Joe: So let’s get right to it Sally. We are always hearing about how the sales process will change in the next 5-10 years, especially with all…See More
Jun 8

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
SW Service Solutions a part of New Vision Training Inc.
What is your current position within your organization?
President
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sallywhitesell?trk=hp-identity-photo
How did you specifically hear about DealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level for over 21 years. Having my own company gives me the opportunity to create new innovative training every day. Our online sessions are the most relevant and interesting! My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.

Sally Whitesell's Videos

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Sally Whitesell's Blog

How responsible are YOU for KPI scores?

Posted on November 27, 2017 at 12:00pm 0 Comments

~by Sally Whitesell for Auto Success Magazine

These days you cannot walk into a supermarket or fast food restaurant without getting asked to fill out a survey. “You might even win a prize!” However, most of us do not take the time to fill out surveys unless we have had a bad experience or someone has really “wowed” us with excellent service; which brings me to my…

Continue

(Not So) Radical Ideas – Critical Changes for a Millennial Work Force

Posted on October 13, 2017 at 12:28pm 0 Comments

I recently spoke at a conference in Orlando. After my presentation, I noticed a workshop on the schedule: “How to recruit and keep your technicians.” I ran down the hall to a room packed like sardines. The conference-goers were anxious to attend because someone was finally going to share the magic bullet! A woman approached the podium. We awaited her message with anxious…

Continue

Why Should We Focus on Women? Part 1

Posted on September 5, 2017 at 3:50pm 2 Comments

Why should we focus on women? The facts may shock you!

There has been a lot written about the importance of catering to your female clientele. Unfortunately many dealerships don’t completely understand why this is so crucial to current, and more importantly, future business.

I’m a woman who has been working on service drives and developing…

Continue

Training New Hire to Impact the Bottom Line (video)

Posted on July 28, 2017 at 6:20pm 0 Comments

Click photo to play video.

Joe: It’s a pleasure to have on once again to CBT News, Sally Whitesell. She’s the founder and CEO of sw Service Solutions, and a recent speaker at the Women in Automotive Conference. Sally, we appreciate you taking the time. We know you are busy, you’re always on the road…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

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