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Sally Whitesell
  • Female
  • Niceville, FL
  • United States
  • SW Service Solutions a part of New…
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Sally Whitesell's Discussions

Service Managers pay plans

Started this discussion. Last reply by Sally Whitesell May 29, 2014. 4 Replies

Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans.  What have you used that has motivated your…Continue

Mobile Apps

Started this discussion. Last reply by Sean Brown Mar 31, 2012. 3 Replies

Here is a question for dealers. How many of you have started using mobile apps? I have an app for almost all of the businesses I frequent but I am finding our industry is behind.  I do everything…Continue

social networking

Started this discussion. Last reply by Kenny Atcheson Jan 23, 2012. 7 Replies

Does anyone else feel like they are on  networking overload?  There are only a few I care about, and this is one, but all of the rest are "important".  It has become almost a full time job even for…Continue

 

Sally Whitesell's Page

Latest Activity

Sally Whitesell was featured
Sunday
Kristopher Hampton liked Sally Whitesell's blog post How To Train a Goldfish. (Or a human with a short attention span)
Saturday
Kristopher Hampton commented on Sally Whitesell's blog post How To Train a Goldfish. (Or a human with a short attention span)
"There really isn't anyone else that has taken the time to do this research and provide up to date training based around the market today.  I have had amazing results with my advisor teams with this enhanced approach to…"
Friday
Bill Gasson liked Sally Whitesell's blog post How To Train a Goldfish. (Or a human with a short attention span)
Aug 17
Sally Whitesell commented on Sally Whitesell's blog post How To Train a Goldfish. (Or a human with a short attention span)
"Thank you Angela, I know this is a topic you can relate to as a virtual assistant.  "
Aug 16
Angela Angelovic commented on Sally Whitesell's blog post How To Train a Goldfish. (Or a human with a short attention span)
"Your articles are so entertaining and informative!"
Aug 16
Angela Angelovic liked Sally Whitesell's blog post How To Train a Goldfish. (Or a human with a short attention span)
Aug 16
DealerELITE liked Sally Whitesell's blog post How To Train a Goldfish. (Or a human with a short attention span)
Aug 16
Sally Whitesell posted a blog post

How To Train a Goldfish. (Or a human with a short attention span)

Are you having problems getting your Fixed Ops team to pay attention and retain the information from your training programs? Are you conducting training sessions without getting results from your trainees?Are they insubordinate, lazy or just plain bored?Believe it or not, most of your people have good intentions. They aren’t trying to ignore the information being presented - but here’s the…See More
Aug 15
Sally Whitesell posted a blog post

Are You Giving Your Customers Clear Signals?

Stand out on your drive in the morning and watch your customers. Do they appear to know where to go and what to do? Or are some of them parking and walking in while others are driving their cars into your service drive? When they do drive in, are they staying in their cars, or…See More
Aug 3
Sally Whitesell's blog post was featured

Are You Giving Your Customers Clear Signals?

Stand out on your drive in the morning and watch your customers. Do they appear to know where to go and what to do? Or are some of them parking and walking in while others are driving their cars into your service drive? When they do drive in, are they staying in their cars, or leaving them to…See More
Aug 3
DealerELITE liked Sally Whitesell's blog post Are You Giving Your Customers Clear Signals?
Aug 3
Sally Whitesell posted a blog post

Are You Giving Your Customers Clear Signals?

Stand out on your drive in the morning and watch your customers. Do they appear to know where to go and what to do? Or are some of them parking and walking in while others are driving their cars into your service drive? When they do drive in, are they staying in their cars, or leaving them to…See More
Aug 2
Sally Whitesell commented on DealerELITE's blog post 5 Mentors That Will Improve Your Prosperity
"Great article Chris and I couldn't agree more!"
Aug 1
Sally Whitesell posted a blog post

Summer is here. Let’s Make It A Merry Christmas! (whaaat?)

It's hard to think about fall and winter when summer has just arrived. We have visions of backyard barbecues, family vacations, and an ice cold...well, you fill in the blank. But this is an awesome time of year; not only for fun in the sun, but for growing our business!We can always count on being busy in the hot summer months as our guests prepare for vacations and the heat takes its toll on their…See More
Jul 18
Kristopher Hampton liked Sally Whitesell's blog post Getting the Most Out of Your Team
Jul 1

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
SW Service Solutions a part of New Vision Training Inc.
What is your current position within your organization?
President
What is your company website?
http://swservicesolutions.com
What is your Facebook page/URL?
http://www.facebook.com/pages/Sally-Whitesells-Service-Solutions/14...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sallywhitesell?trk=hp-identity-photo
How did you specifically hear about dealerELITE? If referred, who?
Chris Saranceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have performed Service Advisor training in hundreds of drives across the country at an individual and corporate level for over 21 years. Having my own company gives me the opportunity to create new innovative training every day. Our online sessions are the most relevant and interesting! My goal has been to provide coaching, critiquing and encouragement to Advisors and Managers, in a way that guides them to become successful profitable professionals. My experience also includes duties as a Service Manager for an Import dealer in Florida and I have been fortunate enough to have many articles published in trade magazines including Fixed Ops, BMW Newsletters and the GM Chronicles.

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Sally Whitesell's Blog

How To Train a Goldfish. (Or a human with a short attention span)

Posted on August 15, 2016 at 12:23pm 3 Comments

Are you having problems getting your Fixed Ops team to pay attention and retain the information from your training programs? Are you conducting training sessions without getting results from your trainees?

Are they insubordinate, lazy or just plain…

Continue

Are You Giving Your Customers Clear Signals?

Posted on August 3, 2016 at 8:06pm 0 Comments

Stand out on your drive in the morning and watch your customers. Do they appear to know where to go and what to do? Or are some of them parking and walking in while others are driving their cars into your service drive? When they do drive in, are they…

Continue

Are You Giving Your Customers Clear Signals?

Posted on August 2, 2016 at 5:05pm 0 Comments

Stand out on your drive in the morning and watch your customers. Do they appear to know where to go and what to do? Or are some of them parking and walking in while others are driving their cars into your service drive? When they do drive in, are they staying in their…

Continue

Summer is here. Let’s Make It A Merry Christmas! (whaaat?)

Posted on July 18, 2016 at 10:30pm 0 Comments

It's hard to think about fall and winter when summer has just arrived. We have visions of backyard barbecues, family vacations, and an ice cold...well, you fill in the blank. But this is an awesome time of year; not only for fun in the sun, but for growing our business!

We can always count on being busy in the hot summer months as our…

Continue

Comment Wall (5 comments)

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At 10:48am on October 28, 2014, Brandon K. Leytham said…

Thank you Sally. I work harder and harder everyday! 

At 9:29am on October 12, 2010, NANCY SIMMONS said…
Sally, are you on facebook? I have a group there called Carbucks and we are focusing all week on integrity, honesty and business ethics...I would love to have a contribution from you on the fixed side of things!
At 2:48pm on October 7, 2010, NANCY SIMMONS said…
Sally, I applaud you for writing your discussion regarding the Sexiest women article in DD... I would love to chat with you a bit more going forward! Love meeting strong women in the car biz..Have a great day!
At 11:27am on September 21, 2010, Tom Loyalty Coach Wiegand said…
Thank you; and likewise! May God bless us all!
At 11:20am on March 17, 2010, jim smith said…
Thank you for the invite!
 
 
 

Blog Posts

A Recession is Coming

Posted by Jeff Cowan on August 23, 2016 at 3:14pm 0 Comments

A recession is coming, learn how…

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Jumpstart Automotive Group Unveils New Logo, New Name

Posted by John Sternal on August 23, 2016 at 1:58pm 0 Comments

Jumpstart Automotive Group, a leading media, insights, and marketing solutions company, today officially unveiled a new logo and announced it is changing its name back to Jumpstart Automotive Media. The name change reflects the…

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Broad Declines in Car Segments

Posted by Black Book on August 23, 2016 at 1:57pm 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click…

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Start Contacting Customers When They’ll Respond

Posted by Aubrey Hankins on August 23, 2016 at 1:02pm 0 Comments

Today’s socially connected consumers have changed the tide in the automotive industry, from top to bottom. However, the dealership must also change, in the way that…

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Promoted Video Pins, New Look for Facebook Pages, & More!

Posted by Joseph Little on August 23, 2016 at 12:54pm 0 Comments

This Week in Social Media

 

News for the Week of August 22…

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Is Your Phone Ringing?

Posted by Paul Potratz on August 23, 2016 at 11:29am 0 Comments

Is your phone ringing off the hook? Probably not.

In this week's Think Tank Tuesday, I reveal that with sending a simple ringless voicemail drop, you can start the conversation with potential…

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