Hey everyone, I know that pay plans can be a very tricky subject in our industry but I want to hear your thoughts on Service Manager's pay plans. What have you used that has motivated your…Continue
Does anyone else feel like they are on networking overload? There are only a few I care about, and this is one, but all of the rest are "important". It has become almost a full time job even for…Continue
Who on our team is the best, and how do we get the rest of our group to reach their level?
This is a question you may have heard or even asked when planning training events or making business projections. While this is a good place to start, you have to take this conversation to the next level. Is your top performer really good enough to set the…Continue
Have you stopped and considered how much money people are spending on their cars outside of the dealership? What if we could capture even a fraction of that number?
There’s a race going on between manufacturers to create the lowest…Continue
Customer service surveys are becoming more difficult to get our customers to fill out, and therefore, more difficult for us to receive. Let's face it; we’re all over-surveyed these days. We’re usually not interested in wasting our time unless we are…Continue