Here are two great opportunities with one of the largest dealer groups in the country.The position is in Suffolk (Long Island). I need someone with a solid 2-3 years BDC manager experience. The…Continue
I had been introduced to a gentleman that has many years of strong retail experience. He is qualified with experience in NEW/USED Car Sales Management, GSM, and even GM. He lives in Central NJ but…Continue
Does your dealership have a call monitoring solution in place?
Does your dealership consistently train phone skills?
Chances are if the dealership has a large advertising budget and a proper setup for a BDC the answer is "yes". However, it is mind blowing to see how many dealerships in 2013…Continue
Does your dealership have tools that should help your sales and business development people be more effective?
As consumer transparency becomes more important in the automotive industry dealers are hooking up with more vendors that allow for transparency. It is no secret that some…Continue
Are you a master or a student?
Do you know everything that you need to know to pass on your knowledge to others?
Recently, I spent four days on site at a dealer group consulting and training a brand new BDC Manager. This BDC Manager is a remarkable individual with many college degrees and a lot of business world experience. He was brand new to the automotive industry but not a stranger to call centers. In…Continue