Stephen Coambes
  • Tarpon Springs, FL
  • United States
  • AutoLoop
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Stephen Coambes posted a video

When Does CSI Start?

Director of Professional Services Stephen Coambes explains when CSI/SSI starts in the customer experience in this video blog.
Dec 19, 2017
Stephen Coambes posted a video

The Real Reason Tools Fail

AutoLoop Director of Professional Services Stephen Coambes shares why tools fail in dealerships in this video blog.
Dec 5, 2017
Stephen Coambes posted a video

Following the Basics in the Service Drive

Director of Professional Services Stephen Coambes shares how following the basics in the service drive will lead to a better customer experience.
Nov 20, 2017
Stephen Coambes posted a video

Speed Up the Service Process Through Technology

Director of Professional Services Stephen Coambes shares how technology can speed up the process for customers providing a better customer experience.
Nov 6, 2017
Stephen Coambes posted a video

Technology in the Service Drive

AutoLoop's Director of Professional Services Stephen Coambes shares innovative technologies that dealers can use in the service drive.
Oct 30, 2017
Stephen Coambes posted a video

Back to Basics in a Digital World

Director of Professional Services Stephen Coambes explains what "Back to the Basics in a Digital World" means and why it's important to dealers in this video...
Oct 11, 2017
Stephen Coambes's blog post was featured

You Had Me at Hello

I've worked in customer service my entire life and I've seen first-hand how powerful a good check-in process can be at generating results. Well, at one dealership we received feedback from some customers that the check-in process was just too slow. At the time there wasn't a lot we could do to speed up the process (this…See More
Sep 25, 2017
Stephen Coambes posted a blog post

You Had Me at Hello

I've worked in customer service my entire life and I've seen first-hand how powerful a good check-in process can be at generating results. Well, at one dealership we received feedback from some customers that the check-in process was just too slow. At the time there wasn't a lot we could do to speed up the process (this…See More
Sep 25, 2017
Stephen Coambes posted a blog post

Want to Increase Service Revenue? Start with the Basics!

After decades of working in and with dealerships all over the country, I find that many don’t have a proper process in place, or if they do, it's not being followed. I can't tell you how many times I have pulled into a service lane and have not been greeted or am met by service advisors who are obviously rushed and…See More
Sep 11, 2017

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
AutoLoop
What is your current position within your organization?
Director of Professional Services
What is your company website?
http://www.autoloop.net
How did you specifically hear about DealerELITE? If referred, who?
Digital Dealer
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Almost 30 years of automotive experience at both the dealership level and software integration.

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Stephen Coambes's Blog

You Had Me at Hello

Posted on September 25, 2017 at 9:30am 0 Comments

I've worked in customer…

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Want to Increase Service Revenue? Start with the Basics!

Posted on September 11, 2017 at 9:53am 0 Comments

After decades of working in and with dealerships all over the country, I …

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Blog Posts

How to Tailor the Brand Experience for the Decision Maker

Posted by Anne Fleming on February 21, 2018 at 12:08pm 0 Comments

It’s critical to create ways to tailor your consumer brand experience to the female buyer. She is your number one referral source and the key decision maker of 85% of all purchases at your dealership.

We recently had the distinct privilege…

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The Customer Is Right.

Posted by Rob Gehring on February 21, 2018 at 9:43am 0 Comments

I’m not going to be bold and say the customer is always right. Frankly, they are not…

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Why Dealers Should Embrace Digital Retailing

Posted by Bill Wittenmyer on February 21, 2018 at 9:14am 0 Comments

All indicators point to 2018 as a milestone year for automotive digital retailing.

 

Manufacturers including Ford, Toyota and BMW are working to develop products that allow customers to buy a…

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#65: 7 "Be's" for Game Changer Relationships

Posted by Dave Anderson on February 20, 2018 at 2:43pm 0 Comments

Game changers aren't just in it for themselves. They bring others along with them on the journey to becoming unstoppable, and impact them in a positive way. But first they have to "be" 7 things. Find out what they are in the newest episode of The…

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