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Thomas F. Jung
  • Male
  • San Rafael, CA
  • United States
  • AdvantageTec
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Thomas F. Jung's Page

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Thomas F. Jung posted a blog post

The Influence of Emoji on Car Dealership Texting

The advancement of technology today is accelerating every day, and its influence on our everyday lives is enormous. To stay fresh, every business needs to keep up with this advancement, and even dictate rules, for that matter.When it comes to mobile texting within your car dealership, one question…See More
Wednesday
Thomas F. Jung posted a blog post

Make your Service Advisor team better

When your service advisor team needs answers quickly and wants to avoid phone tag then texting is today’s solution. A text is responded to, on average, within 3 minutes – email and phone voice mail cannot complete.The Advantage Tec texting solution is…See More
May 16
Thomas F. Jung posted a blog post

Fixed Ops: Do You Text Your Customers? You Should! – March / April 2016

Who Has Time to Read Industry Magazine Articles Anymore?None of us. But this is one you should read. Why? Because texting to support your service operations is a tool that you should deploy because your competitors are and a large number of your customers want the option to engage you…See More
May 10
Thomas F. Jung posted a blog post

Forrester's 2017 customer service trends

Every year, Forrester publishes their customer service trends report, and 2017 is not an exception. To see what we can expect in this field, we are here reporting on the six most important predictions of Forrester’s analyst Kate Leggett who believes that operations will become smarter and more…See More
May 4
Thomas F. Jung posted a blog post

Auto dealer's guide to texting

Texting has become a leading technology in B2C communication. Email and voicemail are long forgotten, and texting and text messaging apps are starting to reach their fullest potential. Customer support is using…See More
Apr 25
Thomas F. Jung posted a blog post

Sexting - from Congressman to car dealerships

The rapid development of communications technologies in the last quarter of a century has indeed transformed how people interact with each other — unfortunately, sometimes new technologies introduce inappropriate behavior. Sending sexually explicit text messages is one of these behaviors, it is…See More
Apr 21
Thomas F. Jung posted a blog post

Rules for effective digital signage copy

Digital signage is everywhere. If you go shopping, you see it on menu boards. If you go on a journey, you see it on big digital billboards. If you go car shopping, you see it in the dealership waiting room. This kind of advertising has become a normal way of engaging customers. Pretty straightforward as…See More
Apr 19
Thomas F. Jung posted a blog post

Happy 25th birthday, mobile texting!

This year mobile text messaging celebrates its 25th birthday. Many things have happened since 1992 when the first text (in history) was sent.  Since then, texting truly has become a cultural phenomenon, and it has undoubtedly changed the way people communicate, both among themselves, and with…See More
Apr 4
Thomas F. Jung's blog post was featured

How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to pull the brake and realize…See More
Mar 30
Thomas F. Jung posted blog posts
Mar 21
Thomas F. Jung posted a blog post

The value of customer satisfaction

Customer satisfaction is one of the burning issues in businesses today. To invest or not to invest into CS improvement? Many companies are still in doubt whether their investment will pay off at the end of the day. Using quantified examples and appropriate methodology, Cisco and IBSG (Internet Business…See More
Mar 16
Thomas F. Jung's blog post was featured

TCPA vs. Facebook SMS birthday alerts: who wins this battle?

If you are a Facebook user – just like roughly one-third of the planet – then you have probably noticed that Facebook sends birthday alerts via text messages. If you google the words “Facebook birthday alert texts” you will get a ton of results from websites where people asked how…See More
Mar 10
Thomas F. Jung posted a blog post

TCPA vs. Facebook SMS birthday alerts: who wins this battle?

If you are a Facebook user – just like roughly one-third of the planet – then you have probably noticed that Facebook sends birthday alerts via text messages. If you google the words “Facebook birthday alert texts” you will get a ton of results from websites where people asked how…See More
Mar 9
Thomas F. Jung posted a blog post

Essential features for car dealership texting

As stated in Automotive News by an AdvantageTec texting client,“Jose Hurtado, service director at Irvine BMW, Irvine Mini and Rolls-Royce Orange County in…See More
Mar 8
Thomas F. Jung's blog post was featured

Improve customer retention and increase sales with texting

What is your customer retention percentage? Are you asking for more incremental work when the vehicle is on the hoist? Are you using SMS to your advantage?ProblemIndustry data shows that dealer’s customer retention ranges from 35% to 75%. Customers are looking for trust, value,…See More
Feb 28
Thomas F. Jung posted blog posts
Feb 28

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
AdvantageTec
What is your current position within your organization?
CEO
What is your company website?
http://www.advantagetec.com
What is your Facebook page/URL?
http://www.facebook.com/advantagetec
What is your LinkedIn page/URL?
http://www.linkedin.com/company/advantagetec-inc
How did you specifically hear about DealerELITE? If referred, who?
Google
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
AdvantageTec is an experienced company present on the US digital market since 2009. We offer B2B promotion services, advertisement and dealer-client communication software.
We are very interested for better communication and establishing a good relationship with auto dealers. We hope to contribute to the DealerELITE community with our experience and become its member.
Thanks in advance

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Thomas F. Jung's Blog

The Influence of Emoji on Car Dealership Texting

Posted on May 24, 2017 at 7:33am 0 Comments

The advancement of technology today is accelerating every day, and its influence on our everyday lives is enormous. To stay fresh, every business needs to keep up with this advancement, and even dictate rules, for that matter.

When it comes to mobile texting within your…

Continue

Make your Service Advisor team better

Posted on May 16, 2017 at 3:48am 0 Comments

When your service advisor team needs answers quickly and wants to avoid phone tag then texting is today’s solution. A text is responded to, on average, within 3 minutes – email and phone voice mail cannot complete.…

Continue

Fixed Ops: Do You Text Your Customers? You Should! – March / April 2016

Posted on May 10, 2017 at 4:05am 0 Comments

Who Has Time to Read Industry Magazine Articles Anymore?

None of us. But this is one you should read. Why? Because texting to support your service operations is a tool that you should deploy because your competitors are and a large number of your…

Continue

Forrester's 2017 customer service trends

Posted on May 4, 2017 at 9:29am 0 Comments

Every year, Forrester publishes their customer service trends report, and 2017 is not an exception. To see what we can expect in this field, we are here reporting on the six most important predictions of Forrester’s analyst Kate Leggett who believes that operations will…

Continue

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Blog Posts

What to Look for From Your Car Transportation

Posted by Simon Hopes on May 25, 2017 at 6:10am 0 Comments

Racing is a sport enjoyed by millions around the world but actually getting your race car to the track is not easily done without some help from travel solutions. The logistics of moving a multi-million-pound vehicle through a crowded city and to…

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Expect to Lose

Posted by Rob Gehring on May 24, 2017 at 11:46am 0 Comments

One of the things I have learned about life is there will be…

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PERQ Adds Kelley Blue Book to Data Providers; Increases Trade-in Leads by 3x

Posted by Crystal Hartwell on May 24, 2017 at 11:42am 0 Comments

 

 

Addition of Kelley Blue Book’s trusted valuation data to FATWIN Web Engagement platform further increases engagement on trade-in tool…

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