Tom 'Loyalty Agent' Wiegand
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  • Bel Air, MD
  • United States
  • 1TeamSynergy
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Tom 'Loyalty Agent' Wiegand's Friends

  • Troy Feltis
  • John Goddard
  • Jeffrey Seyler
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  • Tommy Russell
  • DEBORAH C JENKINS
  • Drew Spink
  • Melanie Colley
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  • Pat Kirley
  • Anne Fleming
  • Aaron Bickart
  • David F. Cotten
  • Fred G. Slabine

Tom 'Loyalty Agent' Wiegand's Discussions

Coming soon to your company -- employee civil war

Started Feb 1, 2013 0 Replies

This is an exact, word for word  RVDailyReport.com article 01/31/13, written by its editor, Greg Gerberhere is the link: …Continue

Tags: Act, government, Fairness, Paycheck, civil

 

Tom 'Loyalty Agent' Wiegand's Page

Latest Activity

Tom 'Loyalty Agent' Wiegand updated their profile
Aug 26
Tom 'Loyalty Agent' Wiegand commented on Sally Whitesell's blog post Can you really afford a “real quick” write-up?
"   Excellent Sally!  It is customers that are reinventing retail to meet their expectations. Are we listening?  Dealerships are pounded with big data to direct marketing efforts.  Nevertheless, when customers call or…"
Aug 8
Tom 'Loyalty Agent' Wiegand commented on Rebecca Chernek's blog post A Message to Dealers: Changing the Industry Culture
"Very impressive, Becky.  Right on!  These statistics even reveal 'the rest of the story.' In our automotive world with Dealer Service Market Share trending downward every year since 2008, if we don't get and stay…"
Jan 3
Tom 'Loyalty Agent' Wiegand's blog post was featured

Lead by the example of a 'cause' they will follow

WHY?Don’t look at this picture from a religious perspective.  Look at this picture and ask yourself; “why is this person, at this time, causing such positive reactions and comments, and a loyal following from every corner of the globe?”  What is he doing?  Why does everyone seem to care what he says and…See More
Nov 18, 2013
Tom 'Loyalty Agent' Wiegand is now friends with Fred G. Slabine, Drew Spink and Nick Mortensen
Nov 15, 2013
Tom 'Loyalty Agent' Wiegand posted a blog post

Lead by the example of a 'cause' they will follow

WHY?Don’t look at this picture from a religious perspective.  Look at this picture and ask yourself; “why is this person, at this time, causing such positive reactions and comments, and a loyal following from every corner of the globe?”  What is he doing?  Why does everyone seem to care what he says and…See More
Nov 15, 2013
Tom 'Loyalty Agent' Wiegand posted a blog post

"Have you reached a verdict?" "We have your Honor. Retention is guilty of killing loyalty!"

"Have you reached a verdict?"  "We have your Honor.  We find the defendant, Retention, guilty of killing Loyalty!"The courtroom erupts.  Shouts of lies, deception, threats and finger pointing fuel the denial! The sentence is announced and retention gets life without parole!Outside the courtroom throngs of people who…See More
Nov 13, 2013
Tom 'Loyalty Agent' Wiegand commented on CANDACE BENNETT MCRAE's blog post Healthy Habits = Higher Profitability
"Very well done Candace!  Deming said: "The result of long term relationships is better and better quality, and lower and lower costs.  Improve quality, you automatically improve productivity."  He also said: "The cost…"
Sep 26, 2013
Tom 'Loyalty Agent' Wiegand commented on Jim Leman's group Christian Auto Industry Professionals
"Jesus said: "Put out into the deep water and lower your nets for a catch."  Simon said in reply: "Master, we have worked hard all night and have caught nothing, but at your command I will lower the nets."  They caught…"
Sep 5, 2013
Tom 'Loyalty Agent' Wiegand posted a discussion

Customer Loyalty --- Will you still meet me tomorrow? Part 2

What was learned in Part 1: “Customer Loyalty --- Will you still love me tomorrow? Customer satisfaction, experience and retention are measuring sticks attempting to keeps customers engaged and ‘possibly’ coming back; no real love being shared!Customer Loyalty is new to the landscape, not yet measured, not yet a force to…See More
Aug 13, 2013
Tom 'Loyalty Agent' Wiegand replied to Daniel Tegeder's discussion How do you drive traffic into your showrooms in todays market?tv,radio,social,internet
"Daniel, the ratio of customer pay customers in service to variable new/used sales in dealerships with 75% S/A and better is 8 to 1.  Your current Top Secret focuses solely on the 1.  "Where's the beef?"  In the higher…"
Aug 2, 2013
Tom 'Loyalty Agent' Wiegand replied to Daniel Tegeder's discussion How do you drive traffic into your showrooms in todays market?tv,radio,social,internet
"Social Media Sharing.  Not social media marketing; sharing.  This is only done effectively between business persons of business and customers they continue relating with ongoing, allowing them to share their business persons with everyone…"
Aug 1, 2013
Tom 'Loyalty Agent' Wiegand replied to Jessica Russell's discussion Are You Facing The Facts For Dealer Retention?
"Very good post.  May I suggest all go to LinkedIn Group: Automotive Fixed Operations Managers, and read the discussion I started a couple months ago titled: "Auto dealers service market share is shrinking every year over the past 5 years…"
Aug 1, 2013
Tom 'Loyalty Agent' Wiegand replied to JD Rucker's discussion Which is More Important: Social Media Marketing or Reputation Management?
"Interesting JD!  Over here in our world of 1TeamSynergy "Social Media Sharing" is growing referrals/friends.  When business persons make the effort to keep relating with customers uniquely better, these customers share their…"
Aug 1, 2013
Tom 'Loyalty Agent' Wiegand's discussion was featured

Customer Loyalty --- Will you still love me tomorrow? Part 1

TodayCustomers come into your dealership relate with a business person or two, purchase a vehicle, or purchase a service, and leave “satisfied.”  You made a sale.  Slam, bam, thank you mam!  Will you still love me tomorrow?  Will you even care?  Were they just another sale --- next? Okay, so nothing much has really…See More
Aug 1, 2013
Tom 'Loyalty Agent' Wiegand posted a discussion

Customer Loyalty --- Will you still love me tomorrow? Part 1

TodayCustomers come into your dealership relate with a business person or two, purchase a vehicle, or purchase a service, and leave “satisfied.”  You made a sale.  Slam, bam, thank you mam!  Will you still love me tomorrow?  Will you even care?  Were they just another sale --- next? Okay, so nothing much has really…See More
Aug 1, 2013

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
1TeamSynergy
What is your current position within your organization?
Loyalty Agent
What is your company website?
http://www.1TeamSynergy.com/blog
What is your Facebook page/URL?
http://www.facebook.com/CoachTomWiegand
What is your LinkedIn page/URL?
http://www.linkedin.com/in/tomwiegand
How did you specifically hear about dealerELITE? If referred, who?
Chris Saraceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
"Loyalty Agent" is becoming the most coveted title in the world now. Why does this matter to you?

Steve Jobs was a brilliant Loyalty Agent, didn't compete on price, believed in giving us not what we needed (rational), but in giving us what we didn’t know we wanted (emotional). Why will becoming a Loyalty Agent matter most to those you serve today, and to you?

We have Sports Agents, Travel Agents, Real Estate Agents. Why don't we have Loyalty Agents? What is a Loyalty Agent? A Loyalty Agent is a person who causes excellence in Loyalty processes to result in real, true Person2Person, People2People [P2P] Loyalty! At the heart of Loyalty Processes is "CPR The Heart Of Loyalty™" (Communication-Process-Relationship).

Does your "Loyalty Agent" Personal Brand differentiate you from everyone else setting you apart in the heart and mind of every consumer? Why do you matter? Why does being an excellent Loyalty Agent matter? Aspire to be a "Loyalty Agent."

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Tom 'Loyalty Agent' Wiegand's Blog

Lead by the example of a 'cause' they will follow

Posted on November 15, 2013 at 4:54pm 0 Comments

WHY?

Don’t look at this picture from a religious perspective.  Look at this picture and ask yourself; “why is this person, at this time, causing such positive reactions and comments, and a…

Continue

"Have you reached a verdict?" "We have your Honor. Retention is guilty of killing loyalty!"

Posted on November 13, 2013 at 11:52am 0 Comments

" Have you reached a verdict?"  "We have your Honor.  We find the defendant, Retention, guilty of killing Loyalty!"

The courtroom erupts.  Shouts of lies, deception, threats and finger pointing fuel the denial! 

The sentence is announced…

Continue

Transforming customer service into exceptional loyalty through social and viral digital video

Posted on April 16, 2013 at 5:07pm 0 Comments

Perhaps this is the beginning story of the rise and fall of the big 3, for surely we are not who we think we are.  We are much more!

The rise of individualism, hedonism and minimalism has reached its crescendo and the fall will be fast and…

Continue

A Humble Deserved Lift Up

Posted on March 1, 2013 at 9:59am 4 Comments

I am blessed having this man a long time friend.  He's the best example of a Servant Leader each of us need to be.  Let no excuse prevent you from attending this conference he humbly leads and humbly offers to all. 

This is the time to rise up and become better examples of ourselves, to lift one another up, to hold ourselves accountable to proven ethical principles we must adapt into our lives and business.  Face the truth, we need each other. 

Rearrange what you must, just be…

Continue

Comment Wall (4 comments)

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At 1:00pm on October 13, 2010, Brad Alexander said…
Thanks Tom. "Iron sharpens iron." You're a blessing as well.
At 7:08pm on September 20, 2010, Sally Whitesell said…
Looking forward to a growing friendship with a fellow Christian in the industry!
At 2:54pm on August 31, 2010, David F. Cotten said…
Good crossing paths once again.
At 11:34am on August 24, 2010, NANCY SIMMONS said…
Thanks so much Tom for the friend add.... Looking forward to networking with you going forward....
Have you considered joining my group, Nothing but Net, a group discussing ways to enhance the bottom line?
 
 
 

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