Tom Loyalty Coach Wiegand
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Tom Loyalty Coach Wiegand posted a discussion

Fixed Ops & Used Vehicle Department War-Ending Cease-Fire

http://www.autonews.com/article/20161205/RETAIL05/312059995/accountant-resolves-key-used-car-conflict?cciid=email-autonews-weeklyThis is an Automotive News article of immense value!  Read it!We always prove to achieve more in synergy.  Are you ready to put down your weapons, come to the negotiation table and amicably agree to agree?  The…See More
Dec 7, 2016
Tom Loyalty Coach Wiegand liked Lisa Copeland's video
Sep 7, 2016
Tom Loyalty Coach Wiegand commented on Ken Hite's blog post "Here’s a Good Indication of How Much People Hate Car Dealerships"
"The Accenture "article" does not offer constructive solutions(s). "There's no big mystery as to why car dealerships and automakers are reluctant to make online vehicle purchasing more practical and readily available.…"
Aug 8, 2016
Tom Loyalty Coach Wiegand commented on Joe Orr's blog post Google. Apple. Microsoft: Tech Companies Building Cars
"The destruction of the individual is at the center of the western management system practiced these last 70 years.  Simple proof: 1) Riots in Baltimore were caused by the destruction of the individual --- manufacturers vacating operations,…"
Jun 28, 2016
Tom Loyalty Coach Wiegand commented on DealerELITE's blog post Microsoft buys LinkedIn for $26,000,000,000 cash ! Guess who is Next ?
"It is best to review the benefits of this acquistion through the eyes of LinkedIn.  Here's Jeff Weiner, CEO of LinkedIn Pulse Article today offering up his (LinkedIn)…"
Jun 13, 2016
Tom Loyalty Coach Wiegand liked DealerELITE's blog post Microsoft buys LinkedIn for $26,000,000,000 cash ! Guess who is Next ?
Jun 13, 2016
Tom Loyalty Coach Wiegand's 2 videos were featured
Mar 7, 2016
DealerELITE liked Tom Loyalty Coach Wiegand's video
Mar 7, 2016
Tom Loyalty Coach Wiegand commented on mark rikess's blog post How Auto Dealers Created TrueCar, Carvanna and Vroom...
"Our new website will be up in a few days. Our apologies to everyone!   A Personal Brand is one who makes first a personal promise to exceed expectations of customers, team and business, then does so, and repeats these new selfless servant…"
Feb 25, 2016
Tom Loyalty Coach Wiegand commented on mark rikess's blog post How Auto Dealers Created TrueCar, Carvanna and Vroom...
"It is important to re-read Mark's first paragraph and 5 "WANTS." Needs are rational behavior and Wants are emotional behavior.  A dichotomy exists when one understands that a business devotes better than 80% of marketing and…"
Feb 25, 2016
Tom Loyalty Coach Wiegand liked mark rikess's blog post How Auto Dealers Created TrueCar, Carvanna and Vroom...
Feb 24, 2016
Tom Loyalty Coach Wiegand's 2 blog posts were featured
Feb 24, 2016
DealerELITE liked Tom Loyalty Coach Wiegand's blog post Customer Experience Sole Purpose - "CPR The Heart Of Loyalty"
Feb 23, 2016
Tom Loyalty Coach Wiegand was featured
Feb 23, 2016
Tom Loyalty Coach Wiegand commented on Tom Cannata's blog post The Long Arm of Loyalty
"A welcomed post, Tom!  Then again, every discussion centered in true loyalty is a welcomed post!  The relationship must be ongoing and consistent.  Does your Fixed Ops departments have a dedicated BDC?  We tend to overwork and…"
Feb 6, 2016
Tom Loyalty Coach Wiegand liked Tom Cannata's blog post The Long Arm of Loyalty
Feb 6, 2016

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What is your current position within your organization?
Loyalty Agent
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How did you specifically hear about dealerELITE? If referred, who?
Chris Saraceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Why should every Personal Brand become a 'Loyalty Agent' today? 2015 will prove the year 'Personal Brands' stepped up to exceed "Customer Experience" expectations. B2C excels at marketing B2C meeting consumer needs. Needs are rational behavior; 'WANTS' are emotional behavior. Better than 90% of all consumer (you and me) decisions are based on meeting or exceeding our 'WANTS'. B2C cannot do this with their principle focus on 'needs'. Only P2P Person2Person People2People can purposely engage consumers [customers/prospects] face2face within every defining moment creating WOW experiences time after time exceeding their every expectation.

Steve Jobs was a brilliant at this. He never competed on price. He only competed on "experience" giving us what we didn't even know we wanted --- an exceptional experience.

Welcome to the Era of the "Personal Brand" exceeding expectations in this "Customer Experience Economy" we live in today.

This Loyalty Coach's purpose is to inspire Personal Brands to connect better with video validating people and facts exceeding customer experience expectations every time, earning trust, earning real, true LOYALTY P2P2B [Person2Person2Business].

The reason we Talk Fusion and recommend you do to is world's best products (hands-down) at world's lowest pricing, and the world's first patent-pending instant Connect HD Video Chat that will change the way the world communicates. We're beta-testing this at this moment, so while possible go to www.TomWiegand.com, click "Try Demo Now" and video chat with anyone anywhere in the world and test this for me! I appreciate you!

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Tom Loyalty Coach Wiegand's Blog

Customer Experience Sole Purpose - "CPR The Heart Of Loyalty"

Posted on May 27, 2015 at 6:35pm 0 Comments

There is genius in simplicity!  So why do we complicate this Customer Experience Economy we live in today.  Each of us are consumers.  We have needs (rational behavior).  We have wants (emotional behavior). Pretty simple! 

Business is an entity.  Business has Personal Brands of Business…


#1 Opportunity In The World

Posted on April 30, 2015 at 1:42pm 0 Comments

Is there gold here to be mined, or is it just worthless rock?  Are we mining something of value or should we blow up the minefield?

Automotive News April 13, 2015 article…


Lead by the example of a 'cause' they will follow

Posted on November 15, 2013 at 4:54pm 0 Comments


Don’t look at this picture from a religious perspective.  Look at this picture and ask yourself; “why is this person, at this time, causing such positive reactions and comments, and a…


"Have you reached a verdict?" "We have your Honor. Retention is guilty of killing loyalty!"

Posted on November 13, 2013 at 11:52am 0 Comments

" Have you reached a verdict?"  "We have your Honor.  We find the defendant, Retention, guilty of killing Loyalty!"

The courtroom erupts.  Shouts of lies, deception, threats and finger pointing fuel the denial! 

The sentence is announced…


Comment Wall (3 comments)

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At 1:00pm on October 13, 2010, Brad Alexander said…
Thanks Tom. "Iron sharpens iron." You're a blessing as well.
At 7:08pm on September 20, 2010, Sally Whitesell said…
Looking forward to a growing friendship with a fellow Christian in the industry!
At 11:34am on August 24, 2010, NANCY SIMMONS said…
Thanks so much Tom for the friend add.... Looking forward to networking with you going forward....
Have you considered joining my group, Nothing but Net, a group discussing ways to enhance the bottom line?

Blog Posts

Are Millennials Disrupting the Auto Industry?

Posted by Devin Koskan on February 24, 2017 at 8:36am 0 Comments

Millennials are growing in number and their car buying preferences are…


Need Help, How can we motivate sales people to work for us?

Posted by John Caudell on February 23, 2017 at 4:00pm 0 Comments

We are a Independent dealer in Hawaii, and have been for the last 22 years. I basically don't have any franchise dealer experience or training. I've had to learn everything by the "seat of my pants", through webinars and through NIADA…


ALR Panelist Opportunity

Posted by DealerELITE on February 23, 2017 at 2:00pm 0 Comments

ALR Panelist Opportunity:

Automotive Leadership Roundtable…


Help them win

Posted by Marsh Buice on February 23, 2017 at 11:44am 3 Comments

My 13 year old son has not had the best relationship…


Sales Basics That Never Go Out Of Style

Posted by Scott Bergeron on February 23, 2017 at 10:00am 1 Comment

I was fortunate enough to work in a top-100 new car dealership from the very first day of green-pea training.  I was a salesperson, sales manager, team leader, desk man, and…

You Know You Work For a Good Dealership When...

Posted by Mark Handlon on February 23, 2017 at 9:41am 2 Comments

     Several years ago there was an article written about working for bad dealerships and everyone was able to post a lot of negative insights and experiences. Well it is time to look at the good aspects that the automotive industry has offered…


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