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Big Tom LaPointe
  • Male
  • Dunedin, FL
  • United States
  • CarChat24
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Big Tom LaPointe's Discussions

Do you think CarGurus data shows domestic or imports as most-searched?

Started Jan 9 0 Replies

CarGurus looked at 900 million used car searches and the results probably aren't surprising, but are good to know.…Continue

Tags: Sales, Used Cars, CarGurus

 

Big Tom LaPointe's Page

Latest Activity

steven chessin commented on Big Tom LaPointe's blog post Secrets for formatting instant messages on Skype
"Yes - I am sure Skype is functional -- but I always prefer (when possible) to use an automotive optimized solution -- and there are a couple of good ones becoming available that are going to really separate the leading pack from the also-rans. I…"
Jan 11
Big Tom LaPointe posted a blog post

Secrets for formatting instant messages on Skype

Skype has become the go-to standard for most video conversations, but their IM tool is very effective for one-on-one chat conversations, as well as for groups and work teams. A huge advantage of the platform is that it is available on virtually every device and operating system, including Windows, iOS, Android, and Linux.…See More
Jan 11
Big Tom LaPointe posted a discussion

Do you think CarGurus data shows domestic or imports as most-searched?

CarGurus looked at 900 million used car searches and the results probably aren't surprising, but are good to know. Full story here.The big three had 5 of 6 top spots for…See More
Jan 9
Big Tom LaPointe posted a discussion

Is Tesla REALLY the big bad wolf? I don't think so and here's why...

Speaker after speaker at conferences throw up Tesla as an example of industry revolution. Certainly the company is pushing OEMs to stretch their technology legs and lawyers can work out the franchise law impact. But the reality is that their digital marketing and processes seem more like a typical dealer. Proof is in the…See More
Jul 26, 2016
Big Tom LaPointe commented on David Lewis's video
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dealerELITE.com - by David Lewis

"i think you may want to change it to .NET?"
Jul 26, 2016
Big Tom LaPointe liked Big Tom LaPointe's blog post Live chat is like driving a Porsche Turbo – it must be done right
Apr 18, 2016
Big Tom LaPointe posted a blog post

Live chat is like driving a Porsche Turbo – it must be done right

...the 930 had “turbo lag as long as a coffee break. Mash the throttle at 3000 rpm, and the boost gauge plays dead until the tach reaches 4000.” - Car and DriverDuring the dark ages of the auto industry in the 1970’s, emissions regulations and an epic disregard for quality automotive products choked engine power down to embarrassing levels. In 1978, the venerable 350-cubic inch, Chevy…See More
Apr 17, 2016
Big Tom LaPointe liked mark rikess's blog post The Auto Industry Needs a New Type of Sales Manager
Apr 8, 2016
Big Tom LaPointe commented on mark rikess's blog post The Auto Industry Needs a New Type of Sales Manager
"I think the business is a vicious circle - there is a line of $14 an hour apple applicants because they get paid $14/hr - not minimum wage or less. Salespeople need to be 'managed' because they're not $30-50k per year independent…"
Apr 8, 2016
Big Tom LaPointe was featured
Mar 23, 2016
DealerELITE liked Big Tom LaPointe's discussion Sales slow-down is coming - 5 ways to strengthen your team's sales 'muscles'
Mar 23, 2016
Big Tom LaPointe's discussion was featured

Sales slow-down is coming - 5 ways to strengthen your team's sales 'muscles'

Sure, 2015 was nearly a record sales year for the auto industry, and overall, there is a year-over-year increase in sales so far in 2016, but there is a storm coming. The used car shortage which has propped up trade values for the past few years is long gone, and worse, there is a huge glut of used cars in the pipeline headed…See More
Mar 23, 2016
Big Tom LaPointe posted a discussion

Sales slow-down is coming - 5 ways to strengthen your team's sales 'muscles'

Sure, 2015 was nearly a record sales year for the auto industry, and overall, there is a year-over-year increase in sales so far in 2016, but there is a storm coming. The used car shortage which has propped up trade values for the past few years is long gone, and worse, there is a huge glut of used cars in the pipeline headed…See More
Mar 11, 2016
steven chessin commented on Big Tom LaPointe's blog post Playing 'hide the salami' with your live chat will kill car deals
"Michael - Thanks. Both both are possible. Hope you have been well. We have been doing this a long time !  The greatest reason the chat domino fails to fall  - and therefore the sales domino - is failure to get people to choose to the…"
Mar 3, 2016
Michael Abrams commented on Big Tom LaPointe's blog post Playing 'hide the salami' with your live chat will kill car deals
"As always, Steven, you have spent the time to analyse the situation and are correct.  Chat is a job that requires undivided attention.  The comments made by Nicholas also strike an important chord.  You are far more likely to see the…"
Mar 3, 2016
steven chessin commented on Big Tom LaPointe's blog post Playing 'hide the salami' with your live chat will kill car deals
"A salesman is always supposed to be on his watch ready to react to a showroom guest or a phone call. If both happen at the same he has a problem. And if a lead also comes-in he's juggling chainsaws. And then a chat request !!   Or --- he…"
Mar 2, 2016

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
CarChat24
What is your current position within your organization?
Interactive Media Manager
What is your company website?
http://www.CarChat24.com
What is your Facebook page/URL?
http://www.facebook.com/tom.lapointe
What is your LinkedIn page/URL?
http://www.linkedin.com/in/tomlapointe
How did you specifically hear about dealerELITE? If referred, who?
referred by Shereef Moawad
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I am a true 'car guy' at heart. I am an automotive writer and author (MODERN SPORT CARS - Barnes & Noble) with extensive experience in sales, service, and CSI initiatives for dealer groups for well over a decade. My car business experience, as well as a passionate work and leadership ethic sharpened Marine Corps at Johns Hopkins University give me a unique ability to thrive in virtually any situation.

The grandson of an automotive factory worker, I grew up in Michigan near the Motor City and finished high school in Nevada. I spent seven years in the Marine Corps as a writer and editor, winning many awards for photography, writing and editing. In addition to my work with in the auto industry, I am an automotive book author and freelance automotive writer for several publications.

What led me to the auto industry is simply this: I love cars. I have raced stock cars and sports cars and competed in Land Rover off-road competitions in Vermont and Colorado. He has worked as a pit official for the 24 Hours of Daytona and 12 Hours of Sebring, and a pit crewman for Indy car and a Hooters Pro Cup stock car races. He has served as a manager of both sales and service for one the largest luxury car groups in the world.

Big Tom LaPointe's Blog

Secrets for formatting instant messages on Skype

Posted on January 11, 2017 at 12:21pm 1 Comment

Skype has become the go-to standard for most video conversations, but their IM tool is very effective for one-on-one chat conversations, as well as for groups and work teams. A huge advantage of the platform is that it is available on virtually every device and…

Continue

Live chat is like driving a Porsche Turbo – it must be done right

Posted on April 17, 2016 at 12:00am 0 Comments

...the 930 had “turbo lag as long as a coffee break. Mash the throttle at 3000 rpm, and the boost gauge plays dead until the tach reaches 4000.” - Car and Driver

During the dark ages of the auto industry in the 1970’s, emissions regulations and an epic disregard for quality automotive products…

Continue

Playing 'hide the salami' with your live chat will kill car deals

Posted on February 28, 2016 at 9:33pm 16 Comments

It’s one thing to try to view the auto industry through the eyes of a consumer when you work for a…

Continue

Is Return on Investment or size of Expense more important with vendors?

Posted on February 15, 2016 at 10:30pm 0 Comments

Deciding priorities when it comes to KPIs and ROI

It’s a conundrum auto dealers face in every aspect of the car business: go for ROI or most affordable?

Go with a factory-mandated…

Continue

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At 7:27pm on September 19, 2012, David Long said…

Welcome my brother!

 
 
 

Blog Posts

How Influencer Marketing Can Help Sell Cars

Posted by Paul Potratz on February 24, 2017 at 2:51pm 0 Comments

Influencer marketing. It’s an affordable way to get your brand name out there and increase your sales. But where do you start?

In order to add influencer marketing to your strategy or campaign, you…

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Are Millennials Disrupting the Auto Industry?

Posted by Devin Koskan on February 24, 2017 at 8:36am 0 Comments

Millennials are growing in number and their car buying preferences are…

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Need Help, How can we motivate sales people to work for us?

Posted by John Caudell on February 23, 2017 at 4:00pm 0 Comments

We are a Independent dealer in Hawaii, and have been for the last 22 years. I basically don't have any franchise dealer experience or training. I've had to learn everything by the "seat of my pants", through webinars and through NIADA…

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ALR Panelist Opportunity

Posted by DealerELITE on February 23, 2017 at 2:00pm 0 Comments

ALR Panelist Opportunity:

Automotive Leadership Roundtable…

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Help them win

Posted by Marsh Buice on February 23, 2017 at 11:44am 3 Comments

My 13 year old son has not had the best relationship…

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Sales Basics That Never Go Out Of Style

Posted by Scott Bergeron on February 23, 2017 at 10:00am 1 Comment

I was fortunate enough to work in a top-100 new car dealership from the very first day of green-pea training.  I was a salesperson, sales manager, team leader, desk man, and…
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