Big Tom LaPointe's Page

Latest Activity

Big Tom LaPointe commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"These arguments apply to implementation of live chat software and managed chat vendors, as this is often one of the first customer experiences with a store."
Oct 19
Big Tom LaPointe commented on Patrick Kelly's blog post Incoming! Why Every Phone Call Should Be Treated as Mission Critical
"This is golden - well put and 100% accurate. Calling in as a vendor to hundreds of stores, I hear a multitude of responses, and you have to wonder how it is for a customer sometimes"
Oct 18
Big Tom LaPointe posted a blog post

Tips for measuring in-house chat performance

In his book, Customers for Life, Carl Sewell says to MEASURE EVERYTHING. So how do you measure how well your team is doing with live chat? For many dealers handling chat in-house, ‘measuring chat’ means tracking the number of chat conversations and leads, and possibly the number of sold…See More
Aug 13
Big Tom LaPointe updated their profile
Jul 3
Big Tom LaPointe posted a discussion

Chat Doctor - Free Live Chat advice

As 'car people', we have always helped friends and even customers who never bought with their purchases of vehicles from other sources, with the hope that they would give us a shot when the time or our product was right for them - like helping them structure their lease properly to avoid unnecessary expenses.The same is true of…See More
May 6
Big Tom LaPointe posted a photo

Make a great reality

Follow your #dreams with #passion. "Your goals, minus your doubts, equal your reality." ~ Ralph Marston
May 6
Big Tom LaPointe commented on David Long's photo
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"cool!"
May 6
Big Tom LaPointe posted a blog post

Live Chat isn't thinking outside of the box - it's a necessity

Adding Live Chat software or a hosted / managed chat option to your website doesn’t mean you have to think outside of the box - in fact it is another way to get more buyers INTO THE BOX! I’m sure in the 1930s having a phone was ‘new’ thinking, just like adding a website or dealership email address in the late 1990s…See More
Apr 29
Big Tom LaPointe posted a blog post

Become live chat star – five points of success

"...you can't just throw it on there and expect it to generate more sales leads or help you sell more cars"When the internet began to commercialize in the late 90's, you could throw up a website with a few nice pictures and you were ahead of the competition. Then you had to add your inventory just to be competitive. The same is true with live chat on your website - you can't just throw it on there and expect it to generate more sales leads…See More
Apr 7
Big Tom LaPointe commented on Richard Holland's blog post Why Do Overwhelmed Employees Affect Engagement ?
"Years ago I worked with a research team at Johns Hopkins University that proved work stress created a much higher chance or workplace injuries among medical professionals. It makes sense that this would extend to quality of customer engagement in…"
Mar 26
Big Tom LaPointe commented on Danny Benites's blog post Turn a Mistake into a Masterpiece
"LOVE seeing someone do the right thing! AND it starts at the top. If managers see the GM or Owner cheating the factory, why shouldn't they look for opportunities?"
Feb 6
Big Tom LaPointe posted a blog post

CarChat24 PRESENTED WITH 2013 DRIVINGSALES DEALER SATISFACTION AWARD

CarChat24 receives its third “Top Rated” Award for Dealer Satisfaction in the Chat Products CategoryPALM HARBOR, Fla. - Jan. 24, 2014 -  CarChat24 - 24/7 Fully Staffed Chat & Advanced Dealer Chat Software is the recipient of a “Top Rated” Chat Product award in the…See More
Jan 24
Big Tom LaPointe posted a blog post

Bad weather proves value of hosted website chat on your dealership website

As much of the nation is faced with another massive weather event that threatens to close commerce, many auto dealership staff members are staying home because the doors are shut at the store due to the storm or to care for children who can’t go to closed schools. So if your BDC or sales staff isn't at their desks, are they responding to live chat requests from home?…See More
Jan 21
Big Tom LaPointe replied to Jason Barnes's discussion Need Some Help !
"Manny is right. I might recommend be careful with calls after 90 days with non-selling calls due to do not call regs. Find any excuse... Happy new year, auto show or model debut invite, seasonal reminder, invite for free appraisal"
Jan 17
Big Tom LaPointe commented on JD Rucker's blog post 6 Personal Profile Picture Types to Help You Represent Your Business
"This is funny"
Jan 17
Big Tom LaPointe commented on Fran Taylor's video
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Make big money by Prospecting

"Great point here. Agree with David and others who say sales managers don't know how to prospect themselves. 500 lb phone too heave for them. And on linkedin there is a discussion with a vendor speaking against it as "old school""
Jan 7

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
CarChat24
What is your current position within your organization?
Interactive Media Manager
What is your company website?
http://www.CarChat24.com
What is your Facebook page/URL?
http://www.facebook.com/tom.lapointe
What is your LinkedIn page/URL?
http://www.linkedin.com/in/tomlapointe
How did you specifically hear about dealerELITE? If referred, who?
referred by Shereef Moawad
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I am a true 'car guy' at heart. I am an automotive writer and author (MODERN SPORT CARS - Barnes & Noble) with extensive experience in sales, service, and CSI initiatives for dealer groups for well over a decade. My car business experience, as well as a passionate work and leadership ethic sharpened Marine Corps at Johns Hopkins University give me a unique ability to thrive in virtually any situation.

The grandson of an automotive factory worker, I grew up in Michigan near the Motor City and finished high school in Nevada. I spent seven years in the Marine Corps as a writer and editor, winning many awards for photography, writing and editing. In addition to my work with in the auto industry, I am an automotive book author and freelance automotive writer for several publications.

What led me to the auto industry is simply this: I love cars. I have raced stock cars and sports cars and competed in Land Rover off-road competitions in Vermont and Colorado. He has worked as a pit official for the 24 Hours of Daytona and 12 Hours of Sebring, and a pit crewman for Indy car and a Hooters Pro Cup stock car races. He has served as a manager of both sales and service for one the largest luxury car groups in the world.

Big Tom LaPointe's Photos

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Big Tom LaPointe's Blog

Tips for measuring in-house chat performance

Posted on August 13, 2014 at 7:51am 0 Comments

In his book, Customers for Life, Carl Sewell says to MEASURE EVERYTHING. So how do you measure how well your team is doing with live chat? For many dealers handling chat in-house, ‘measuring chat’ means tracking the number of chat conversations and…

Continue

Live Chat isn't thinking outside of the box - it's a necessity

Posted on April 29, 2014 at 11:30pm 0 Comments

Adding Live Chat software or a hosted / managed chat option to your website doesn’t mean you have to think outside of the box - in fact it is another way to get more buyers INTO THE BOX! I’m sure in the 1930s having a phone was ‘new’ thinking, just like adding a website or dealership email address in the…

Continue

Become live chat star – five points of success

Posted on April 7, 2014 at 11:02am 0 Comments

"...you can't just throw it on there and expect it to generate more sales leads or help you sell more cars"

When the internet began to commercialize in the late 90's, you could throw up a website with a few nice pictures and you were ahead of the competition. Then you had to add your inventory just to be competitive. The same is true with live chat on your website - you can't just throw it on there and…

Continue

CarChat24 PRESENTED WITH 2013 DRIVINGSALES DEALER SATISFACTION AWARD

Posted on January 24, 2014 at 11:30am 0 Comments

CarChat24 receives its third “Top Rated” Award for Dealer Satisfaction in the Chat Products Category

PALM HARBOR, Fla. - Jan. 24, 2014 -  CarChat24 - 24/7 Fully Staffed Chat & Advanced…

Continue

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At 7:27pm on September 19, 2012, David Long said…

Welcome my brother!

 
 
 

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