Ujj Nath
  • Signal Hill, CA
  • United States
  • myKaarma
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Ujj Nath posted a blog post

The Golden Rule for Change and Improvement

The automotive industry as we know it is undergoing a transition. From electric cars, to ride sharing, to autonomous cars, the landscape is rapidly changing. With consumers demanding convenience, and technology that radically changes the customer experience, we should brace for a decade of disruptive change. All this change…See More
Tuesday
Ujj Nath posted a blog post

The Future of Service: A World Without Paper

If you haven’t noticed, a revolution is happening in our society. More and more businesses are going paperless. Airlines issue boarding passes via, email, text message or through a mobile app. Sporting and entertainment tickets are increasingly delivered via email or through a mobile app. Most credit card companies and banks…See More
Feb 13
Ujj Nath posted a blog post

Why Are We Using Smoke Signals to Communicate with Customers?

We’re failing. Consumers have moved on yet we’re still trying to do the things that we’ve always done. Fast and efficient communication with consumers is vital to maintaining and growing your dealership revenue. However, many dealerships keep hanging on to the old methods they have grown comfortable with: phone calls and…See More
Feb 6
Ujj Nath posted a blog post

Do You Care How You Receive Your Customer’s Money? You should!

The way consumers can pay for goods has dramatically changed over time. From bartering, to cash, to checks, to debit cards, all these shifts had one thing in common: More convenience and reduced friction.Well, what are consumers doing now?According to…See More
Jan 30
Ujj Nath posted a blog post

Using an “Outside-In” Strategy for Customer Experience

Providing the right experience that attracts and keeps customers can be difficult. Why? Well, according to an article on CMSWire, we are doing it backwards. The Toyota Product System, otherwise known…See More
Jan 24
Ujj Nath posted a blog post

Service Departments, Get Ready for the future of Voice!

Consumers are all about convenience. The Internet has opened access to instant information and new technology continuously enables consumers to accomplish goals faster, access information more easily and organize their lives -- all without the help of a single live person.In fact, the most influential new technology may well be…See More
Jan 17
Ujj Nath posted a blog post

Give Them Some Skin in the Game, Stop the Silos

There can be no arguing that most dealerships operate in silos. Typically, four exist: New Car Sales, Used Car Sales, Service and Finance. These four departments usually work independently of each other, each with its own revenue and volume goals, yet all are undeniably intertwined. And, as their goals aren’t aligned, the…See More
Jan 10
Ujj Nath posted a blog post

Do You Want E-Contracting or Not? Decide Already!

Much progress has been made in the journey towards paperless transactions. We can now sign tax returns online; sign electronic pads at many retailers when using credit cards; and, in some cases, receipts are even emailed to us. When FedEx or UPS make deliveries we no longer sign a paper log, but a mobile electronic pad.So, why…See More
Jan 2
Ujj Nath posted a blog post

Bots Help the Grinch Steal Christmas

A trending technology is the use of bots in customer service. While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop communicating with them, pick up the phone and overload call center phone lines.Have you ever tried to ask Amazon’s…See More
Dec 21, 2017
Ujj Nath posted a blog post

Don’t Mess with the Center of the Universe

For some people, it’s family. For others, it’s pets. Others will maintain it’s their career, and some will point to their favorite pastime. Regardless of what anyone chooses, there is a common denominator used to keep up with their passion -- one that has become the center of the Universe for many people -- and that is a smart…See More
Dec 12, 2017
Ujj Nath posted a blog post

Poor Communication is Killing your CSI

Are your employees communicating well at your dealership? At most of the dealerships I have visited they are not!  I see far too many stores that still utilize walkie-talkies or paging systems and while this may seem like a good idea, in my mind it is a “spray and pray” tactic.  Often you will find advisors walking around with…See More
Nov 28, 2017
Ujj Nath posted a blog post

Warranty Claims and Internal Debits: Stop the Madness!

Let’s cut to the chase. Internal debits from warranty claims are costing dealerships $100,000+ a year. And, with larger high-volume dealerships, this amount can be dramatically higher. Whether your dealership “needs” the money or not, my guess is that the owner would rather have it than not!  Why is this happening and what can…See More
Nov 13, 2017
Ujj Nath posted a video

The First Step in the Coffin of MPIs

Ujj Nath shares his vision of the fate of multi-point inspections in this short video blog.
Nov 6, 2017
Ujj Nath posted a video

Why Electric Vehicles Will Change the Auto Industry

CEO / Founder Ujj Nath explains why the auto industry needs to be prepared for the rise of electric vehicles.
Oct 30, 2017
Ujj Nath posted a video

Why Conventional Marketing Techniques No Longer Work

myKaarma CEO/Founder Ujj Nath explains why conventional marketing techniques are not working to engage consumers any longer.
Oct 23, 2017
Ujj Nath posted a video

It's The Little Things That Matter

myKaarma CEO/Founder Ujj Nath shares why it's the little things that matter when it comes to customer experience in the dealership.
Oct 16, 2017

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
myKaarma
What is your current position within your organization?
CEO
What is your company website?
http://mykaarma.com
What is your Facebook page/URL?
http://https://www.facebook.com/pg/mykaarma
What is your LinkedIn page/URL?
http://https://www.linkedin.com/company/kaarya-kaarma-mykaarma
How did you specifically hear about DealerELITE? If referred, who?
Sara Callahan
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
To help inform and educate the dealerELITE community on the latest trends in communications and technology that will benefit them now and in the future.

Ujj Nath's Videos

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Ujj Nath's Blog

The Golden Rule for Change and Improvement

Posted on February 20, 2018 at 10:10am 0 Comments

The automotive industry as we know it is undergoing a transition. From electric cars, to ride sharing, to autonomous cars, the landscape is rapidly changing. With consumers demanding convenience, and technology that radically changes the customer experience, we should brace for a decade of disruptive…

Continue

The Future of Service: A World Without Paper

Posted on February 13, 2018 at 9:02am 0 Comments

If you haven’t noticed, a revolution is happening in our society. More and more businesses are going paperless. Airlines issue boarding passes via, email, text message or through a mobile app. Sporting and entertainment tickets are increasingly delivered via email or through a mobile app. Most credit card companies…

Continue

Why Are We Using Smoke Signals to Communicate with Customers?

Posted on February 6, 2018 at 10:00am 0 Comments

We’re failing. Consumers have moved on yet we’re still trying to do the things that we’ve always done. Fast and efficient communication with consumers is vital to maintaining and growing your dealership revenue. However, many dealerships keep hanging on to the old methods they have grown comfortable with: phone…

Continue

Do You Care How You Receive Your Customer’s Money? You should!

Posted on January 30, 2018 at 9:12am 0 Comments

The way consumers can pay for goods has dramatically changed over time. From bartering, to cash, to checks, to debit cards, all these shifts had one thing in common: More convenience and reduced friction.

Well, what are consumers doing now?

According to…

Continue

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Blog Posts

The Future of Artificial Intelligence in Education

Posted by Lori Wade on February 22, 2018 at 11:30am 0 Comments

The rapid development of technology these days is indeed impressive - stunning even. Our future is shaped by the things invented now, from robots to artificial intelligence (AI). The question is whether we are…

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How Can Cause and Effect Analysis Help You Solve Business Problems

Posted by Lori Wade on February 22, 2018 at 10:42am 0 Comments

What causes your problem?

This is the step where you need to make use of your knowledge, creativity, and critical thinking. Perhaps, you will generate a lot of causes that can be attributed to…

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SpringboardAuto Expands Corporate Headquarters to Accommodate Growth

Posted by Crystal Hartwell on February 22, 2018 at 10:36am 0 Comments

Innovative automotive fintech company moves to new 12,000 sq. ft. offices in Irvine’s Discovery Business Center; employee base set to double in 2018 as number of funded loans triples year over year

IRVINE, CALIF.…

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February Auto Lease Prices Drop on Luxury Vehicles, Increase on Non-Luxury Brands

Posted by John Sternal on February 22, 2018 at 9:49am 0 Comments

Several Luxury Brands Offer Discounts to New Leases While Non-Luxury Brands Retain or Increase Monthly Payments

Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports…

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