January 2018 Blog Posts (70)

Don’t Let Your Dealership Become a Casualty of War

Amazon and Google are engaged in a war. Both produce proprietary hardware that consumers can purchase and use to access content through…

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Added by Timmy D. James on January 12, 2018 at 9:51am — No Comments

Episode 11- Write Service Podcast!

This week, Jeff discusses closing ratios AND why it's so important! Your minimum closing ratio should and can be at least 70%! He discusses time frames to reach that goal and the simple reasons as to why and HOW it's possible! Copyright 2018 Wm. Jeff Cowan

Click here to watch!

Also available on iTunes, GooglePlay, and Stitcher. …

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Added by Jeff Cowan on January 11, 2018 at 12:00pm — No Comments

Automotive Lube Technician – Partyka Chevrolet Mazda

PARTYKA CHEVROLET MAZDA

 

NOW HIRING:

AUTOMOTIVE LUBE TECHNICIAN / ENTRY LEVEL…

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Added by Craig Lockerd on January 11, 2018 at 11:00am — No Comments

Buck the Marketing Status Quo

Far too frequently those in charge of dealership marketing decisions rely on one of two things: peer conversations/feedback, or data from a vendor showing results from a comparable dealership.…

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Added by Ben Hadley on January 11, 2018 at 9:59am — No Comments

Make customer service smarter - Forrester analyst Kate Leggett suggests

Today, when customer experience matters the most, and when the customer is always right, car dealerships need to make customer service their priority. If the customer is not satisfied, you are doing it wrong.

Here is what Forrester analyst Kate Leggett suggests to employ a smart…

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Added by Thomas F. Jung on January 11, 2018 at 3:08am — No Comments

Why invest in customer experience in 2018

Every business has only one objective: reaching customers and obtaining their attention. This can be easily achieved if you satisfy the needs of your customers. Give them what they want, and they will turn from potential into your customers. If you are still hesitant about boosting customer experience at your dealership in…

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Added by Thomas F. Jung on January 11, 2018 at 3:06am — No Comments

Reviver Auto Closes $11.1 Million Finance Round to Expand Footprint of World’s First Digital License Plate

 

Finance round led by Australian-based ACK Group; former Emotient CEO, Ken Denman, and former R.L. Polk CEO, Stephen Polk, join Board of Directors

 

Foster City, CA – January 10, 2018Reviver Auto, creator of the RPlate, the world’s first digital license plate, has closed an $11.1 million funding round led by Australian-based ACK Group, with participation from WRV and a…

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Added by Crystal Hartwell on January 10, 2018 at 1:14pm — No Comments

LEASE CREDIT APPROVAL RATES PERFORM BETTER THAN USUAL IN DECEMBER

Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit applicants registered a 62.0% approval rate for December. The lease credit approval rate decreased slightly from November’s rate of 67.5%.…
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Added by John Sternal on January 10, 2018 at 11:01am — No Comments

Market Decline Continues in the New Year

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …
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Added by Black Book on January 10, 2018 at 10:58am — No Comments

Give Them Some Skin in the Game, Stop the Silos

There can be no arguing that most dealerships operate in silos. Typically, four exist: New Car Sales, Used Car Sales, Service and Finance. These four departments usually work independently of each other, each with its own revenue and volume goals, yet…

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Added by Ujj Nath on January 10, 2018 at 9:59am — No Comments

How to Avoid Repeat Repairs in Warranty

Repeat repairs, similar repairs, or ineffective 1st repairs seem to be the biggest driver in causing trend report problems. Not only is it a trend issue but it affects the customer's satisfaction as well. And if you have this issue in warranty you also have it in customer pay. No customer likes to come back for the same issue. It is…

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Added by AWN INC on January 10, 2018 at 9:57am — No Comments

When It Comes to Marketing, Don’t Be The Horse With Blinders On!

One of the most frustrating things for marketers and public relations professionals is that companies tend to be so focused on producing sales, and/or marketing to prospective clients, that they become a bit like horses with blinders on -- focused on the single carrot in front of them – namely, customer acquisition.

Don’t misunderstand me; whether you’re a…

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Added by sara callahan on January 10, 2018 at 9:30am — No Comments

What Now?

The moment you notice something may be going wrong the very first thought that comes into your mind might be “what now.” Many people I know have the expectation that their life is just going to be full of problems no matter what they do. In a way, with this mentality, it justifies their life being miserable. The truth is this attitude…

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Added by Rob Gehring on January 9, 2018 at 1:00pm — No Comments

BLACK BOOK UNVEILS HISTORY-ADJUSTED VEHICLE VALUES FOR AUTO PROFESSIONALS

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, announced today its most precise valuation yet, VIN-specific History-Adjusted Valuations, an analytics-driven process for determining the impact a vehicle’s history has on its value.…
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Added by Black Book on January 9, 2018 at 12:10pm — No Comments

Success in Sales Podcast- Episode 10

This week, Jeff discusses the 6 steps to closing the sale! Sometimes we study our product or service effortlessly, train consistently, build rapport, and still can't close the sale! This podcast will give you simple steps and tips to closing the sale, every time.

Click here to watch now!

Also available on iTunes, Stitcher, and GooglePlay.…

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Added by Jeff Cowan on January 9, 2018 at 12:00pm — No Comments

Consumer Perception of Dealerships Improves Significantly when Financing is Completed Online

New data from SpringboardAuto reveals that consumer likelihood to provide the dealer a 5-star rating increases by 133% and the percentage stating they would return to the dealer for future service visits nearly doubles when financing is completed online; 86% surveyed prefer to finance online before going to dealership

 

Irvine, CA –…

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Added by Crystal Hartwell on January 9, 2018 at 9:47am — No Comments

It’s 2018. Now What?

If you work in a dealership, my bet is that you are either celebrating because you exceeded your goals, are breathing a sigh of relief that you met them, or are extremely nervous because you didn’t.

This time of year is generally crammed with reports, RDRs, OEM face downs and…

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Added by Mike Gorun on January 9, 2018 at 9:16am — No Comments

BLACK BOOK USED VEHICLE RETENTION INDEX FINISHES DECEMBER ON A SLIGHTLY WEAKER NOTE

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, released its Used Vehicle Retention Index for December, with the Index falling -0.7% from 115.0 to 114.1 last month, its first decline in the last four months dating back to August.…
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Added by Black Book on January 8, 2018 at 1:11pm — No Comments

Brand Centric Growth

I once heard influential thinker Michael Porter say that strategy is as much about what you choose not…

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Added by Scot Eisenfelder on January 8, 2018 at 9:26am — No Comments

Auto/Mate Presents “Turnover Costs Dealerships Billions: How to Retain Your Best Employees” in Automotive News Webinar

ALBANY, N.Y. – Jan 8, 2018 – Auto/Mate Dealership Systems (http://www.automate.com) will present a free Automotive News PowerTRAINING webinar titled “Turnover Costs Dealerships Billions: How to Retain Your Best Employees.” The webinar is scheduled for Tuesday, Jan. 23 at 2 p.m. EST.  

 

"Your top-performing employees are the most valuable assets in your dealership. Yet, dealerships are still experiencing a sales…

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Added by Mike Esposito on January 8, 2018 at 9:21am — No Comments

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