My job requires me to be in front of a computer for many hours a day. When I started PCG Digital Marketing in 2005, I remember many months where I would be at the computer 12-18 hours a day, 7 days a week. This lifestyle choice coupled with lack of exercise and a healthy diet resulted in some significant weight gains by January 2010.



During those first… Continue

1. We can show you why your lowest producers aren't producing.

2. We can show you the potential of every sales consultant on your

team.

3. We can show you opportunities for improvement for each

sales consultant and how you can focus your training for

immediate improvement.

4. We can show you how to find and recruit excellent talent to

grow and improve your sales team.

5. We have tools to help you make informed hiring decisions and

partner with the…

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Franchise lawyers say the franchise laws have changed little in response to the increasing

business being done online.

 

While some franchise experts say the relevant market

area hasn't changed--that dealers still do business within about a 20-mile

radius--the factories are stepping into a regulatory vacuum and policing

Internet sales. One example is that Honda allows service contracts to be

promoted but not sold on…

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I started doing Internet sales in 1997 and since then I have always tried to

stay ahead of the next dealership, doing things that no other dealer is doing.

So one of my biggest challenge that I never got resolved, until now, was to find

a way to include a hyper link into my listings on Autotrader and Cars.com to

direct customers back to my site or any where else I would like for them to go.

To be up front, I am a vAuto rep for the store Moberly Motors in Moberly MO,… Continue

Attention ALL dE Leaders

 

Why pay and hope you find great automotive minds when you can post your jobs for FREE and know you are reaching the BEST and BRIGHTEST in the industry?



As a leader in the Automotive Industry, you are invited to post jobs for FREE on http://www.dealerelitecareers.com. As part of the fastest growing automotive social networking website,…

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You cannot expect to change behaviors in an organization by changing its vision. Rather, you must change the culture. In an already strong culture, a new vision can focus, enhance, and accelerate behaviors but will not change them per se.

 

High performance business cultures emerge by design not by accident. They are created with intent.  Following are 21 traits by which to measure your own culture. Make note of which listed traits…

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We have a saying at VinSolutions “Bad data in, bad data out”, meaning even with all of the technology we have today, if your customer information is incomplete it is not worth keeping. One of the biggest challenges we have in setting up new accounts in Implementation is getting good data from another CRM/ILM. Every CRM/ILM has their own formats of exporting data and let’s face it; they are reluctant to give you the data you…

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Sales managers: help your sales staff to gain customer commitment!



When was the last time a salesperson came back from a demonstration drive and told you (the sales manager) that he or she has gained commitment from the customer, so you stacked up a 4Square presentation (or whatever it is that you use) – only to see the prospective customer walking out the door a couple of minutes later?



Do you find this happens quite a lot or even some of the…

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You know for last few months I have been hearing a lot about leadership in our industry, about education and how there needs to be more of both, I ABSOLUTELY AGREE!

I met up with Bill Playford at SWSXi (South By Southwest Interactive) for those not familiar with the acronym. We talked about this very thing. I found myself getting very excited…

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In my Simply the Best Customer Service Workshop, I surprise attendees by telling them: “You cannot build a great organization around satisfied customers.”

 

I then share data from Service Management Group that explains why. SMG surveyed 100 million customers in multiple industries and learned lessons we can benefit from.  While I will present some of their findings in this article, it’s important to gain perspective on what it means to satisfy a customer before we go any…

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