I can already hear the vendors scrambling to put together their rebuttals. I'm not going to dwell on the issue, but it's an important one to note.

For most dealers, it's okay to be in the mix. As long as you're on the first page on Google for the major keywords, you're doing just fine. Aggressive dealers, those who truly want to dominate, cannot do so if…

How to perform in the Top 1%

I was talking with the woman I love yesterday. She loves me, yet, when talking about car salesmen, she is convinced their primary mission is to find a sucker. WHAT?? Those are…

“The customer is always right” has been the trademark phrase used by businesses in the United States for decades.  By and large, most reputable businesses believe this philosophy to some degree, and put policies and procedures in place to make sure that their customers are treated fairly and effectively when concerns arrive.

As customers become more educated…

For some people, the automotive industry can have a bad reputation. A history of unethical sales people, unattainable financing, low product quality, and high fuel-consumption has led some people to see the industry as a necessary evil; good for transportation, but not great for the community or the world.

If you take a closer look at the automotive sector, however, you will find many shining examples of hard-working, ethical individuals who truly care about their…

Support the Devan Infiniti Striders! 

Devan Infiniti in CT is taking part in the Making Strides Against Breast Cancer Walk which involves a 5k (3.1 mile) non-competitive walking event to help support people facing breast cancer and their families by raising awareness and honoring…

According to Hubspot, emotional intelligence is the ability to absorb emotional cues and use it to guide behavior. It’s essentially the combination of personal and social competence(which are then divided into 4 skills: self-awareness, self-management, social awareness, and relationship management),…

This article was written by Robin Cunningham and was originally published on the NCM Institute Up to Speed blog. 

Is it just me, or does it seem like so much of what we take for granted in life is a zero-sum game?…

Greetings  friends,  

Companies that have a sense of urgency provide the very best service. These companies retain more customers and have greater customer satisfaction. A team that has a sense of urgency never gives excuses; they just hustle and utilize great processes! No matter what business you are in, a sense of urgency is required to achieve true…

What's your favorite part of being a #VW owner, Douglas Volkswagen wants to know?

Visit Douglas VW on Facebook to Post Your Response! …

Wantalease.com, the nation’s first online car lease marketplace for new car lease deals, reports domestic auto leases are seeing the largest price drops during September. Seven of the top ten popular lease vehicles with the biggest price drops in September are from Chevrolet, Chrysler, Ford and Buick, with prices discounted as much as 46% from the previous month.



Wantalease.com is the nation’s first online destination for new car lease deals, and it is a sister marketplace to…

http://www.InternetSales20Group.com 856-546-2440

Do You Wish You Could Make $150,000 Or More in Automotive Sales? - Intro Video For Internet Sales 20 Group 6 In Boston - MSADA

Mark Hergert, CEO of Auto Credit Financial, is America’s friend in the special finance arena. Mark is constantly working to link car buyers who need a high-quality vehicle with local dealerships that are looking to sell reliable, comfortable vehicles at a fair price. 

Mark understands the auto industry, and has built Auto Credit Financial with you in mind. From…

Auto Credit Financial is the nation’s most effective source for automotive credit financing. By seamlessly connecting buyers and dealerships, founder and CEO Mark Hergert makes the car-buying process easier than ever.

The story of Mark Hergert and Auto Credit Financial, however, is not one of constantly smooth times. It’s a story of hard work, innovation, and risk-taking, but above all else, it’s a story of perseverance.…

http://www.internetsales20group.com 856-546-2440

"Who's Your Danny" Music Video Produced By LA Dubb - Internet Sales 20…

I'd like to have a heart-to-heart with dealers and high-level managers at dealerships, because I am genuinely curious about something. You are all focused on customer loyalty these days, as you should be. It takes genuine effort to earn--and keep--a customer's loyalty. You implement best practices, train your employees, try to keep your employees happy and motivated so…

Are you just starting your…

Free webinar on Thursday, October 2^nd at 2 p.m. EST offers a completely new way of measuring customer value, plus five things every dealership can do to increase retention NOW

Daytona Beach, FL–September 23, 2014– DMEautomotive (DMEa) announces the 10^th in a series of webinars the company is hosting with Automotive News. The 60-minute webinar, Your Service Retention Metrics: Lying Liars…

GM Releases Information On The Future Of Its Connected Car Strategy:

But The REAL Questions Are:

• What does this mean for the future of in-car connectivity?

• Why does this matter for my dealership?

Debrief ---------------

Mary Chan, General Motor’s President of the Global Connected…

‘Gubagoo Behavioral Engagement & Analytics Technology (BEAST), and Chat and Call Centers’ selected by dealers as DrivingSales Innovation Cup Award finalist; Gubagoo to present onstage at DrivingSales Executive Summit

West Palm Beach, FL and Salt Lake City, UT – September 22, 2014 – ‘Gubagoo Behavioral Engagement & Analytics Technology (BEAST), and Chat and Call Centers’ has been named a finalist…

Welcome to this week’s Beggs on the Used Car Market, with data and insight from Ricky Beggs and Black Book. As we passed through each day with attendance at auctions and watching others online by the editors, it is obvious regarding the interest in the used market while recognizing the overall value movement and the number of no sales, that we are fully engaged in the beginning of the…