The vehicle can damage because of an accident and dysfunction of a particular part. Spending on the cars for resorting is an expensive attempt, and many times it is challenging to find the auto repair shop. Following some tips can be very useful in finding the expert among some service providers. You can save yourself from headaches by following the below-mentioned tips so let’s start looking for all the information.…

The technician shortage is a common concern across the United States and everybody is looking for solutions. Many dealerships are placing ads looking for experienced technicians with little response from qualified applicants. The focus is on the immediate need without an understanding of the overall solution. I understand immediate needs…

If your car could talk, it would have a lot to complain about. The average American car spends more than 17,000 minutes on the road each year. Not only does your car have to put up with the strain that everyday driving puts on its engine, but it also has to endure a virtually endless assault on its exterior and interior surfaces. Your car may not be able to give you its Most Wanted list of exterior and interior offenders, but that doesn’t mean they don’t exist and can’t do serious damage to…

Want to differentiate your store from others and grow your top and bottom line numbers? Women are now buying 45% of all cars at new car dealerships, which translates into an average of 620 new and used vehicles combined annually.

What processes can be implemented for ups, guests, and women shoppers to optimize their experience at your dealership, especially the ones who walk in and say they’re just looking? Do your front-line people think these guests aren’t serious and ignore them or…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

How many times do we as administrators hear, “Well the job is finished but I’m just runnin' time.”

So what job are you really on when you’re “runnin' time on this job?”



That means that you are just going to have to run time on the job that you’re really on when you’re done running time on the other job that you’re not on. Then when you’re done “runnin' time” on the one you are not really on, that you weren’t really on from before, you will need to run time on that job too.…

Attention Car dealers, your Information Age marketing strategies are obsolete, as we are now living in the

“The Experience Age!”

The Information Age

The Information age was spawned over two decades ago, by the emergence of the World Wide Web and Google’s efforts to organize all of the world’s information in one easily accessible portal.

The Consumers Have Taken Over The Asylum

Within a few years…

Adaptability is an essential quality to have as a sales associate. When you deal with a lot of customers on a regular basis, there is not a “one-size-fits-all” way to handle each customer.

Unfortunately, not all sales associates understand this and make the mistake of having ONE way that they do business.

It is important to remember that customers are people,…

The Seven Culture Killers

There are certain behaviors that, if practiced by the leader or permitted to exist in the office by the leader, will absolutely kill office morale and make our business a miserable place to work. They are behaviors so destructive that, if allowed to take root, will run off the talented individuals you need on your team. These culture killers are:

• Big Ego and Arrogance — This is…

In most cases, skills in deer hunting are passed from one generation to another. This is mostly done by either the father teaching his sons how to hunt or older sons teaching their younger siblings. Other than this, you can also learn deer hunting through reading books or online materials and also from friends. Irrespective of how you learned deer…

On Wednesday I presented a webinar on overcoming your technician crisis for Automotive News, and I want to say thank you to all the people that showed up! If you happened to miss this webinar on worries the recording is on the Automotive News website, by the way, it is free!…