All Blog Posts (10,426)

Why invest in customer experience in 2018

Every business has only one objective: reaching customers and obtaining their attention. This can be easily achieved if you satisfy the needs of your customers. Give them what they want, and they will turn from potential into your customers.…

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Added by Thomas F. Jung on January 11, 2018 at 3:06am — No Comments

Reviver Auto Closes $11.1 Million Finance Round to Expand Footprint of World’s First Digital License Plate

 

Finance round led by Australian-based ACK Group; former Emotient CEO, Ken Denman, and former R.L. Polk CEO, Stephen Polk, join Board of Directors

 

Foster City, CA – January 10, 2018Reviver Auto, creator of the RPlate, the world’s first digital license plate, has closed an $11.1 million funding round led by Australian-based ACK Group, with participation from WRV and a…

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Added by Crystal Hartwell on January 10, 2018 at 1:14pm — No Comments

LEASE CREDIT APPROVAL RATES PERFORM BETTER THAN USUAL IN DECEMBER

Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit applicants registered a 62.0% approval rate for December. The lease credit approval rate decreased slightly from November’s rate of 67.5%.…
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Added by John Sternal on January 10, 2018 at 11:01am — No Comments

Market Decline Continues in the New Year

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …
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Added by Black Book on January 10, 2018 at 10:58am — No Comments

Give Them Some Skin in the Game, Stop the Silos

There can be no arguing that most dealerships operate in silos. Typically, four exist: New Car Sales, Used Car Sales, Service and Finance. These four departments usually work independently of…

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Added by Ujj Nath on January 10, 2018 at 9:59am — No Comments

How to Avoid Repeat Repairs in Warranty

Repeat repairs, similar repairs, or ineffective 1st repairs seem to be the biggest driver in causing trend report problems. Not only is it a trend issue but it affects the customer's satisfaction as well. And if you have this issue in warranty you also have it in customer…

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Added by AWN INC on January 10, 2018 at 9:57am — No Comments

When It Comes to Marketing, Don’t Be The Horse With Blinders On!

One of the most frustrating things for marketers and public relations professionals is that companies tend to be so focused on producing sales, and/or marketing to prospective clients, that they become a bit like horses with blinders on -- focused on the single carrot in front of them – namely, customer…

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Added by sara callahan on January 10, 2018 at 9:30am — No Comments

5 Tips on hiring a vehicle for your transportation needs in Bulgaria

Whether you are on a solo vacation, family holiday or business trip, being in a new country can be quite hectic especially because you are not familiar with the how the public transport works and being in Bulgaria is no exception. If it is your first time here, then 99.9% chances are that you don't know when the bus arrives at the station or when the train you need leaves the subway.…

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Added by Simon Hopes on January 10, 2018 at 7:03am — No Comments

What Now?

The moment you notice something may be going wrong the very first thought that comes into your mind might be “what now.” Many people I know have the expectation that their life is just going to be full of problems no matter what they do. In a way, with this mentality, it justifies their life being miserable. The truth is this attitude…

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Added by Rob Gehring on January 9, 2018 at 1:00pm — No Comments

BLACK BOOK UNVEILS HISTORY-ADJUSTED VEHICLE VALUES FOR AUTO PROFESSIONALS

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, announced today its most precise valuation yet, VIN-specific History-Adjusted Valuations, an analytics-driven process for determining the impact a vehicle’s history has on its value.…
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Added by Black Book on January 9, 2018 at 12:10pm — No Comments

Success in Sales Podcast- Episode 10

This week, Jeff discusses the 6 steps to closing the sale! Sometimes we study our product or service effortlessly, train consistently, build rapport, and still can't close the sale! This podcast will give you simple steps and tips to closing the sale, every time.

Click here to watch now!

Also available on iTunes, Stitcher, and GooglePlay.…

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Added by Jeff Cowan on January 9, 2018 at 12:00pm — No Comments

#52: How to Deal with Negative People

Negative people are everywhere, and at some point you'll come across them, whether it's in your family, your circle of friends, or in the workplace. For these individuals, negativity dominates their mindset; and, if you don't know how to deal with them productively, they'll drain your attitude, energy, enthusiasm, and more.

Learn how to deal with them productively with the strategies I share in my newest podcast episode, available for download or streaming today at …

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Added by Dave Anderson on January 9, 2018 at 11:26am — No Comments

Consumer Perception of Dealerships Improves Significantly when Financing is Completed Online

New data from SpringboardAuto reveals that consumer likelihood to provide the dealer a 5-star rating increases by 133% and the percentage stating they would return to the dealer for future service visits nearly doubles when financing is completed online; 86% surveyed prefer to finance online before going to dealership

 

Irvine, CA –…

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Added by Crystal Hartwell on January 9, 2018 at 9:47am — No Comments

It’s 2018. Now What?

If you work in a dealership, my bet is that you are either celebrating because you exceeded your goals, are breathing a sigh of relief that you met them, or are extremely nervous because you didn’t.

This time of year is generally…

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Added by Mike Gorun on January 9, 2018 at 9:16am — No Comments

BLACK BOOK USED VEHICLE RETENTION INDEX FINISHES DECEMBER ON A SLIGHTLY WEAKER NOTE

Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value forecast solutions, released its Used Vehicle Retention Index for December, with the Index falling -0.7% from 115.0 to 114.1 last month, its first decline in the last four months dating back to August.…
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Added by Black Book on January 8, 2018 at 1:11pm — No Comments

Brand Centric Growth

I once heard influential thinker Michael Porter say that strategy is as…

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Added by Scot Eisenfelder on January 8, 2018 at 9:26am — No Comments

Auto/Mate Presents “Turnover Costs Dealerships Billions: How to Retain Your Best Employees” in Automotive News Webinar

ALBANY, N.Y. – Jan 8, 2018 – Auto/Mate Dealership Systems (http://www.automate.com) will present a free Automotive News PowerTRAINING webinar titled “Turnover Costs Dealerships Billions: How to Retain Your Best Employees.” The webinar is scheduled for Tuesday, Jan. 23 at 2 p.m. EST.  

 

"Your top-performing employees are the most valuable assets in your dealership. Yet, dealerships are still experiencing a sales…

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Added by Mike Esposito on January 8, 2018 at 9:21am — No Comments

Sadly Dealers Still Believe In Conquest Email

I have written extensively in the past two years about conquest email campaigns and have warned dealers that most companies offering these services generate highly suspicious worthless traffic.

Most conquest campaigns generate website traffic that does not act like a consumer, does not…

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Added by Brian Pasch on January 6, 2018 at 2:43pm — 1 Comment

#51: Friday 2-Minute Warning

This weekend: look for something you can do unexpectedly, to help benefit someone else. In today's Friday 2-Minute Warning I share some examples to help inspire you to extend yourself in benefit of others. Listen to it now at http://thegamechangerlife.libsyn.com/ ;

Added by Dave Anderson on January 5, 2018 at 2:13pm — No Comments

Could Subscription Services & Autonomous Vehicles Solve the Recall Epidemic?

While the struggle to decrease unrepaired recall vehicles on the road…

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Added by Chris Miller on January 5, 2018 at 9:27am — No Comments

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Blog Posts

Making the Most of 2018’s Automotive Predictions

Posted by Derek White on January 18, 2018 at 5:37pm 0 Comments

2018 is underway and with the New Year comes a lot of…

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BLACK BOOK DATA SHOWS ALL VEHICLE SEGMENTS DEPRECIATING SLIGHTLY HEADING INTO 2018

Posted by John Sternal on January 18, 2018 at 1:52pm 0 Comments

According to Black Book® data, the average price of a used vehicle for model years 2012-2016 depreciated in value by -2.9%. Cars overall dropped -3.0% and trucks decreased -2.8% in value during…
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MAJORITY OF AUTO LEASES MAINTAIN 2017 PRICES ENTERING JANUARY

Posted by John Sternal on January 18, 2018 at 1:50pm 0 Comments

Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports the latest update on new lease offerings, with prices on most of today’s popular leases holding steady from last month. Thirty-three different vehicles…
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