In this business we focus on all the steps to the sale.  Over the course of the last couple years, even with the technology that is revolutionizing our industry, one of the most important talents to have is THE PHONE.



When you read that last sentence, I have to assume many of you are cringing as it's the flaw of our business for many.  How many times do Managers have to harp on salespeople to MAKE THEIR calls?  And of the people making their calls, what is the quality of the phone…

The graveyard is full of people who sat around and waited for their opportunity-living a life of regrets instead of amassing a fortune through their failures. Standing at home plate, looking out into the grand stands of possibilities, their bats of action sat resting on their shoulders while waiting for life to throw the perfect pitch-yet it never…

First, let’s clear up a big misconception. Nobody can motivate you but you. You are 100% responsible for your own attitude and motivation. Other people can inspire you but you have to decide if their words or actions motivate you. You can just as easily choose to ignore them. Motivational speakers can’t motivate you. Oh, they can get you all excited about a new idea or…

There have been and always will be right and wrong ways to go about marketing on Facebook. The only things that change are the ways to go about doing the "right" things. While some would say there are no rules on social media, there are definitely best practices to do and poor practices to avoid.

In this infographic by…

WHY?

Don’t look at this picture from a religious perspective.  Look at this picture and ask yourself; “why is this person, at this time, causing such positive reactions and comments, and a loyal following from every corner of the globe?”  What is he doing?  Why does…

Your effectiveness in leadership will come from being around your team. You will have plenty of time at your desk to analyze reports, crunch numbers and work in your CRM, however resist the temptation to anchor down there and invest your time to the team.

You be the thermostat in your department and set the temperature every morning through your actions and by what…

As I’m sure you’ve heard, Blockbuster Video has gone out of business. DISH Network, which owns Blockbuster, officially announced last week that they would be closing all 300 U.S. Stores. There was a time when local video stores were the dominant retail outlets to rent movies from. Then along came the mega-video stores like Hollywood Video and Blockbuster, which slowly but…

What can you learn from your mailbox these days?  Which memo did your mailbox get?  http://automotiveservicetraining.com/advisor-sales-training-videos/

Greetings,

Today on the Fixed Performance sales call Paul challenged us to remember those opportunities given to us in the beginning of our careers, and how we faced them.

Click below to see if you still take on those same opportunities in a similar way.…

The Evolution Of The Automotive Sales Industry - Automotive Internet Sales - Car…

This week's special guest on the KonigCo Automotive Hangout is Craig Lockerd

If you're reading this, you're probably failing at social media image marketing. That's not me being cynical. By examining dozens of business social media presences every week, I get to see what so many are doing and the unfortunate fact is that 9 out of 10 are doing it wrong or not doing it at all. I'm being conservative with that estimate.

The "unfortunate"…

" Have you reached a verdict?"  "We have your Honor.  We find the defendant, Retention, guilty of killing Loyalty!"

The courtroom erupts.  Shouts of lies, deception, threats and finger pointing fuel the denial! 

The sentence is announced and retention gets life without…

SCHENECTADY, NY- On November 22, Paul Potratz, founder and COO of Potratz, and Cory Mosley, Principal of Mosley Automotive Training, will be hosting Closing Ratios: A 20% Increase in 7 Steps. Held at 2:33pm EST, the Friday webinar will showcase all that dealers need to know about closing ratios, the figure that determines how many leads are turned into sales. Every…

Join us on Thursday at 11:00am eastern time, for the Fixed performance sales conference call. Our call is only 15 minutes long, and free of charge. Join us, to see what you can learn in just 15 minutes!…

Here is the latest used car market report from Black Book and Ricky Beggs, Editorial Director. Thanks for taking the time to tune into this video market blog from Black Book. While out in the field for a couple of days this past week, the number of comments I received from people who regularly watch…

In business, you are what you are perceived to be.  Your customers not only have their own opinions of your business, but they can also influence other potential customers. How you actually run your business is certainly important. Just as important, however, is how customers that have never stepped foot in your business perceive you. Before they ever step foot into your…

Contrary to popular belief, going to a training class will not kill you. Not going may kill your career though. 

By Jeff Cowan, The Creator of the Modern Walk-Around and Selling Processes for Service Drives.

http://automotiveservicetraining.com