All Blog Posts (12,551)

The importance of truly outstanding customer service and a great customer experience.....

Good morning Dealer Elite members and friends,

In my travels I visit hundreds of dealerships as a consultant and sometime as an observer or even as a consumer. Some of the things I see amaze me, some in a good way and some in a bad way. For example I was touring a series of dealership locations over the weekend and I must say that each dealership had a different customer experience.

It was saturday and it was quite warm so I was dressed casually and I visited…

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Added by Ian Nethercott on August 27, 2012 at 8:32am — No Comments

Exhibitor Cash Coupons Increases Value When Attending AutoCon 2012

AutoCon Coupon Book Worth Over $10,000

All dealership attendees will receive their Exhibitor Cash coupon book with over $10,000 in discounts when they check-in on September 5th.  There will be over 50 companies in the Exhibit Hall and the Exhibitor Cash book will allow attendees to identify the right solutions for their dealership and lock in instant savings.

 

The coupons range from $200 - $2,500 off world class products and services.  The…

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Added by Brian Pasch on August 26, 2012 at 5:00pm — No Comments

Customers Hate Haggling - No Surprise There.

Great article recently published in The Car Connection: "Car Customers Hate Haggling More Than Anything." It might seem obvious, but sometimes dealerships can get caught up in the sales game, and forget that customers are so disinclined to participate. Getting a great price for the customer while also turning a profit for the company is a high priority (and rightly so) but a new survey found that the one thing customers hate above all else is negotiating the price of their new…

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Added by AutoSTARR on August 24, 2012 at 11:32am — 1 Comment

Warm Bodies Are Not Enough

Part of our marketing is to monitor help wanted ads for sales people.  I've seen some that should be very effective, but far too many are less than acceptable.  The only way to describe them is pure laziness.  The only other possibility is that the dealer is still running the sales department on "The Warm Body Theory."  That's where dealers who are stuck in the 1980's still believe that if they keep hiring warm bodies, eventually they'll end up with some "natural" sales talent.…

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Added by John Fuhrman on August 24, 2012 at 10:30am — 1 Comment

Top Ten Blogs for 8/20-8/24

 ActivEngage, the most trusted name in live chat brings the top ten blogs and auto news stories right to you! We monitor industry trends, current events and the auto dealer community every week to bring you the top ten blogs and automotive stories from around the globe. In this weekly edition – portraits made out of beef jerky, alternate…

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Added by Ketty Colom on August 24, 2012 at 10:06am — No Comments

New PPC on Facebook!

Facebook is undeniably one of the most influential companies on the internet; they dominate the social media landscape and cause web-wide rage with even the most minor of updates. Could they do more, though? They certainly seem to think so.

The social media…

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Added by Timothy Martell on August 24, 2012 at 9:06am — No Comments

Info for Car Dealers on Penguin Updates Straight From Google’s Matt Cutts

It seems as though Google continues to be more transparent than in the past, which is great for webmasters. At the Search Engine Strategies conference in San Francisco last week, I had the chance to take part in a Q&A with the famous Matt Cutts, head of Google’s webspam team.  One of the attendees asked Matt about the Penguin update and what it meant going forward.  I’m paraphrasing Matt here, but he said that webmasters should expect Penguin updates to continue and to be "jarring" for a…

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Added by Ali Amirrezvani on August 23, 2012 at 12:00pm — No Comments

Twitter and the Business of Fake Followers

After reading many blogs about the topic of fake followers, I decided to do some investigating on the topic for myself. I found that the business of buying and selling fake Twitter followers is booming, according to a study by Barracuda Labs: Among the top 100 Google search results for the term "buy Twitter followers" are…

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Added by Ketty Colom on August 23, 2012 at 10:10am — 1 Comment

Google Tweaks Pand And Penguin To Devalue Unnatural Content

Google announced this week that they would be making further adjustments to their algorithms, specifically with the Penguin and Panda parts of it. If you’ve been reading our blog and following our advice you should have nothing to worry about because you will already be creating good content. If not you might want to pay attention because the adjustments to the algorithm are…

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Added by Timothy Martell on August 23, 2012 at 10:07am — No Comments

VinSolutions Ranked on the Inc. Magazine 500|5000 List for Third Consecutive Year

VinSolutions has been named the 51stth fastest growing software company and is ranked the 616th fastest growing company in America overall for 2012. 

 

 

VinSolutions, an industry-leading provider of Internet-based Customer Relations Management (CRM) and Internet Lead Management (ILM) software, announced today that…

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Added by Joseph Little on August 22, 2012 at 3:03pm — No Comments

The Winning Dimension

Every successful business wins because it has at least these dimensions:  The Paper, The Plan—and The People.

 
The People.  The third dimension.  The Winning Dimension.

 

The three dimensions of every object are length, width, and height.  And any plan on paper (or on a computer screen) is no differenthaving…
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Added by Keith Shetterly on August 22, 2012 at 2:30pm — No Comments

Do Pop-up Ads Really Work?

Pop-up advertising has gotten a pretty negative rap over the years. Maybe that’s due in part to the 90s, when pop-ups would frequently flood your browser window, unfettered by blockers or anti-virus software. Perhaps pop-up ads deserve their negative connotation; they’re intrusive, gaudy, and difficult to escape from. But…

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Added by Stephen Jackson on August 22, 2012 at 1:50pm — No Comments

HookLogic Integrates with Authntk to Combine the Power of Video with Targeted Incentives

Fusion of Best-in-Class Video and Lead to Show Incentive Solutions to Drive More Showroom Visits and Conversions

New York, NY – August 21, 2012 – HookLogic, the leading provider of ecommerce media solutions and services, today announced a strategic integration with Authntk, a video marketing platform enabling auto dealers to use mobile devices to quickly and easily create an engaging, personalized video email for each lead. As a result of this powerful new…

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Added by Len Ostroff on August 22, 2012 at 9:51am — No Comments

CRM Manipulation: Get the Most Out of Your CRM

http://automotivebdctraining.com/

https://www.facebook.com/dealeretraining

As I travel and work with dealerships all over the country I am constantly amazed at how often I find that the CRM in dealerships is not…

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Added by Stan Sher on August 22, 2012 at 8:30am — No Comments

Wikimotive's New eBook On Internal Linking

If you’re involved with the marketing aspect of your web presence, then you’ve probably heard of internal links. Simply put, they’re links on a website that lead to other pages on that same website (hence ‘internal’). Does your business utilize them? It not, you’re missing out on one of the most powerful and reliable methods of lead generation and…

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Added by Timothy Martell on August 22, 2012 at 8:17am — 10 Comments

From the NCM Institute Blog: Can Your Managers Lead Your Automotive Dealership Forward?

In an NCMi Leading Your Dealership to Success course that I taught in April, I made three “punch-in-the-nose” statements in my introductory comments that were related specifically to the retail automotive industry:

  1. Most (a lot more than 50%) auto dealership employees give…

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Added by Garry House on August 21, 2012 at 2:55pm — 2 Comments

The One Way To Please Every Customer

As each customer walks into a showroom, salesperson’s heads immediately go to the door. Their heads start spinning and kicking into “sales mode”. Maybe they have a pre-loaded script in their heads of what they say. Maybe they fly by the seat of their pants. The end goal is always the same; to sell the customer a car.

With all of the different ways to interact…

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Added by Katie Colihan on August 21, 2012 at 2:41pm — 1 Comment

iPad Sales Process Best Practices

How do you use iPads to Enhance Your Dealership's Sales Process?

More and more dealers are hopping on board this growing trend and consumers are loving it. The Customer Experience is the next battleground so get on your A game!

See latest on Best Practices...

http://tinyurl.com/96swhfu

Added by Bruce Polkes on August 21, 2012 at 2:19pm — No Comments

Inc. 500 Ranks Live Chat Provider ActivEngage Inc. #121

Live Chat Provider ActivEngage, Inc. Ranks No. 121 on the 2012 Inc. 500 with Three-Year Sales Growth of 2,626.9%

 

 

NEW YORK, August 21, 2012 — Inc. magazine today ranked ActivEngage, Inc., the automotive industry’s most trusted…

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Added by Stephen Jackson on August 21, 2012 at 10:52am — No Comments

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