This post was written by NCM Institute instructor Fred O'Dwyer and was originally posted on the Up to Speed blog.
Not too long ago as I was listening to someone talk about how fundamental clarity is in fueling growth in a…
ContinueAdded by Garry House on July 10, 2014 at 9:48am — No Comments
Combat is a leadership laboratory. That laboratory is a proving ground for veterans like Leif Babin, who shared his insights on leadership and teamwork at last Fall’s Driving Sales Executive Summit. A former Navy SEAL and co-founder of management consulting firm, Echelon Front, LLC, Babin gave an inspiring keynote address where he translated his experiences as a SEAL and SEAL Officer…
ContinueAdded by Garry House on July 3, 2014 at 10:30am — No Comments
Late last year I was reading the Sunday paper and came across a story that was a collection of quotes from Nelson Mandela, who had passed away the previous week. Reading those quotes made me very reflective both personally and professionally. One of his quotes that really struck me…
ContinueAdded by Garry House on February 6, 2014 at 3:00pm — No Comments
Written By: Dennis Kane
I have seen a significant number of high value claims as a result of contractors or subcontractors not carrying insurance or inadequate limits of insurance.
Examples of high value claims against dealerships include:
Added by Garry House on July 25, 2013 at 12:30pm — No Comments
Written By: Steven Banks
Lately it seems I am unable to hide from the term, Big Data. I’m exposed to it in headlines, newspapers (a bit old school but I still read them), magazines and yes, even blogs. But what does big data truly mean and why are we being doused with it? The term is so new I couldn’t locate it in the…
ContinueAdded by Garry House on July 9, 2013 at 8:30am — No Comments
A quick look at the current state of auto retailing would suggest that things are good. Tough times (and a couple of notable bankruptcies) have thinned dealer ranks. Although pressures are mounting, the manufacturers are still demonstrating discipline around production volumes. Most importantly, customers are returning to showrooms.
Add all factors together and the result is that volumes and margins on both new and pre-owned vehicles are strong. So strong, in fact, that many…
ContinueAdded by Garry House on May 21, 2013 at 7:30am — 1 Comment
Written by: Steve Hall
Dealers know you must provide fast, convenient, and competitively-priced service in order to retain your customer base. They also know that oil changes and light maintenance are the most requested service items by customers. Knowing this, why do dealers continually fight express service?
I’ve heard all the excuses: it hurts my hours per repair order; it hurts my gross profit percentage; it hurts my effective labor rate; I can’t make any money in express…
ContinueAdded by Garry House on May 16, 2013 at 8:30am — No Comments
Written by: Rebecca Chernek
EMBRACE CHANGE
The glass ceiling for women’s acceptance in the finance industry was shattered over a decade ago.
According to the 2012 Catalyst Census of Women Executive Officers and Top Earners, which counts the number of women in upper management in Fortune 500 companies, women comprise over 18% of all executive officers in the finance industry, and 19% of board directors in the finance and insurance industries in…
ContinueAdded by Garry House on May 14, 2013 at 10:41am — No Comments
Written by: Thomas Bear
Realizing the dealer/general manager’s day is full of interruptions, if you could wave a magic wand and create the perfect day, what would you do during this day?
Which activities do you wish you did every day? Which activities are the top ten for you to do every day? Here’s an exercise we use in our 20 Group meetings from time to time that might be helpful for you to realign your daily priorities.…
ContinueAdded by Garry House on May 7, 2013 at 8:00am — No Comments
By Gil Van Over
Let me start by saying that the overuse of tired clichés is one of my pet peeves. I detest them in sportscasts, and I’ve grown a little tired of those clichéd lists magazines put out each year with predictions for the coming year. So, I apologize upfront for the list I’m about to share with you now.
Just so I can live with myself, I’m calling my compilation a checklist. I’ll cover the top…
ContinueAdded by Jack Higginbotham on January 27, 2013 at 11:41am — No Comments
The NCM Institute just posted this article on the Up To Speed blog. Written by NCM Institute Director and retail operations specialist, Garry House, you'll find a good, basic plan for how to start a personalization program in your store...
Since the 2011 Specialty Equipment Market…
ContinueAdded by Robin Keller on November 11, 2011 at 3:38pm — No Comments
Overland Park, Kan., May 2, 2011 ― NCM Associates, a leading provider of retail automotive 20 Group services, Education, Retail Operations Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, today announced that Helms Brothers Mercedes-Benz has tripled its gross profits through the implementation of the Mercedes-Benz Pre-Owned Profit Improvement Program under the guidance of NCM…
ContinueAdded by sara callahan on May 2, 2011 at 11:24am — No Comments
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