All Blog Posts Tagged 'Customer' (122)

Relationships Give Back

Welcome back, my friends, to our video series, Quality of Life!

We’ve been discussing Ali’s record-breaking month in…

Continue

Added by Damian Boudreaux on August 25, 2022 at 12:00pm — No Comments

Build Value



Last week in our video series, Begin Again, we went over a 3-step selling process made to simplify the way you do business. The dealer model’s road to the sale is complicated. It’s too many steps, and too much to… Continue

Added by Damian Boudreaux on March 25, 2022 at 11:30am — No Comments

Our Monthly Webcast

You made it! We’ve all made it to the end of our 60 day challenge in our series, Advertising for Success. In the challenge, you’ve expanded your social media presence extensively, reached out to your real-life network of people with a newsletter, and have learned so many good things about yourself along the way.

Using the five pillars of…

Continue

Added by Damian Boudreaux on March 2, 2022 at 1:42pm — No Comments

Our Monthly Webcast

You made it! We’ve all made it to the end of our 60 day challenge in our series, Advertising for Success. In the challenge, you’ve expanded your social media presence extensively, reached out to your real-life network of people with a newsletter, and have learned so many good things about yourself along the way.

Using the five pillars of…

Continue

Added by Damian Boudreaux on March 2, 2022 at 1:42pm — No Comments

First 120 Days



Welcome back to our video series, Ali Reda’s Road to Sales Success! We’ve been keeping you up to date on our friend, Carlos Huerta. He came in some time ago brand new to the…

Continue

Added by Damian Boudreaux on July 28, 2021 at 4:36pm — No Comments

What Do You Do With An Obstacle?

In our video series, Ali Reda’s Road to Sales Success, we’ve been bringing you up to speed on the career of our friend, Carlos - a salesman working under the tutelage of Ali Reda. We’ve been discussing all the good stuff…

Continue

Added by Damian Boudreaux on June 14, 2021 at 9:17pm — No Comments

Understanding Finance

Ladies and gentlemen, we are back with our video series, Ali Reda’s Road to Sales Success! We’ve been talking about the obstacles that Carlos was finding as he approached the end of his second month in the business. If…

Continue

Added by Damian Boudreaux on June 14, 2021 at 9:00pm — No Comments

Relationships Give Back

Welcome back, my friends, to our video series, Quality of Life!

We’ve been discussing Ali’s record-breaking month in December of 2018 and how he used the Five Pillars of High Achievement in it. Last…

Continue

Added by Damian Boudreaux on November 17, 2020 at 3:00pm — No Comments

You Are Not Amazon, Apple, or Google! Part 2

"Back to the Future" is a fantastic film franchise. I'm just going to put my bias for it right out there from the get-go. I’m not sure about you, but I am particularly fond of 1980s science fiction movies. The 1985 classic was visionary, and the sequel where they go 30 years into the future is shockingly accurate with its technology predictions. It predicted…

Continue

Added by Adam Swanson on December 3, 2019 at 9:53am — No Comments

Could Your Salespeople Sell Popsicles? By Richard Keeney

Whether called Product Specialists or Salespeople, how would yours do selling popsicles? Let me share a recent experience. I was so ready for a chocolate dessert the other afternoon and I was looking for the Yes, We’re Open sign at the ultimate popsicle store in town. Hallelujah, they were open! They sell nothing…

Continue

Added by Richard Keeney on May 29, 2019 at 3:30pm — No Comments

7 Seismic Shifts Coming to Automotive CRM

We live in a world where new technology swirls around us at a relentless and often dizzying pace, yet as we look closer inside the automotive industry and one particular area - the CRM - the winds are very calm, and the marketplace solutions aren’t keeping pace with innovation outside of the industry. In a nutshell we are operating in an innovation rut…

Continue

Added by Todd Smith on April 5, 2019 at 9:00am — No Comments

We Are Still Selling To Humans

Over the years, as customers have sought out the internet to research, shop and buy cars, a void has been created between customers and sales professionals -- removing a human element from much of the upfront process. Many dealers and sales professionals are now bridging that gap with the help of personal branding.

Somewhere along the way, CRM and other systems lost sight of the fact that customers are more than “leads”, “shoppers”, and “potential buyers”; they are human…

Continue

Added by Ken Potter on May 4, 2018 at 2:50pm — No Comments

Being Real: The Fastest Way to Earn Customer Loyalty

Today’s consumers are fickle beings. It’s much harder to keep their loyalty than ever before. And, while it may take years to earn loyalty from a single customer, it could take only minutes to lose it. Your dealership can do everything in its power to earn and keep a customer – from loyalty programs, to amazing customer service and luxury amenities. But, there is one basic…

Continue

Added by Mike Gorun on March 6, 2018 at 9:44am — No Comments

Winning Customer Loyalty Through Convenience

Customer loyalty is increasingly difficult to earn. Consumers simply aren’t as loyal…

Continue

Added by Mike Gorun on February 13, 2018 at 9:02am — No Comments

You Don’t Have to Be Company 2nd to be Customer 1st

While today’s businesses understand the need to provide an excellent customer…

Continue

Added by Mike Gorun on November 14, 2017 at 9:13am — No Comments

A Successful Rewards Program Should Not Be All About Rewards

Let’s face it, for every 10 businesses that exist, 9 have some sort of rewards program. While they used to be novel and exciting, customers are now …

Continue

Added by Mike Gorun on August 16, 2017 at 9:42am — No Comments

What Happens When Company Culture Breaks Down?

Unless you’ve been hiding under a rock, you’ve undoubtedly heard about all the chaos that’s been happening at Uber. What began as a …

Continue

Added by Mike Gorun on July 6, 2017 at 9:29am — 1 Comment

Is Amazon’s New Patent Terrible or Brilliant for Customer Loyalty?

Amazon was recently awarded a patent that has caused quite a stir amongst consumers and retailers. The patent, originally applied for way back in 2012, details a method for “redirecting, or otherwise controlling customers' attempts to comparison shop on their smartphones when using a store’s Wi-Fi…

Continue

Added by Mike Gorun on June 27, 2017 at 9:46am — No Comments

Make Sure Your Customers Complain

An interesting title for a blog, I know. But an…

Continue

Added by Mike Gorun on June 6, 2017 at 9:37am — No Comments

Is 2 Percent Good Enough for You?

Every dealer wants a nice healthy portion of their market share. But what if it was only 2 percent? Would that be good enough? Probably not.

Well, according to a recent interview in Automotive News, North American chief for Mazda, Masahiro Moro, thinks it is… However, in the article he states that there’s a difference between 2 percent and a “good” 2 percent,…

Continue

Added by Mike Gorun on May 23, 2017 at 9:59am — No Comments

Monthly Archives

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

2012

2011

2010

1999

© 2024   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service