December is here, which means the holidays are right around the corner. When we think of Christmas, several things come to mind, one of them being good ol’ Saint Nicholas—or Santa for short.
The holidays are the perfect time to appeal to consumers and find innovative ways to bring in-market shoppers into your dealership. A simple way to attract more business…
ContinueAdded by Joseph Little on December 8, 2015 at 2:50pm — No Comments
Employees are the lifeblood of your dealership and have the most impact on your customer loyalty. If that sentence made you cringe, you probably aren’t doing all you can to ensure your employees are actively engaged and have the tools and guidance necessary to fully do their jobs.…
ContinueAdded by Joseph Little on August 24, 2015 at 6:32pm — No Comments
Every dealership depends on certain resources to be successful, but thriving dealerships know the secrets to long-term, bottom line success depends on investing time and money in core areas of the dealership to stay on top and build a solid, recognizable and…
ContinueAdded by Joseph Little on July 28, 2015 at 9:59am — No Comments
The success of your business depends on the trust you are able to build for your brand. After all, consumers with confidence in specific brands will not only return and provide repeat business, but…
ContinueAdded by Joseph Little on July 27, 2015 at 11:49am — No Comments
Written By: Robin Cunningham
For the last sixteen months I have had the incredible experience of being a lead instructor with the NCM Institute. I have had the opportunity to work with hundreds of dealership managers in our multi-level classes for general managers, general sales managers, used vehicle managers, service managers, financial managers, and some private dealership training, as…
ContinueAdded by Garry House on March 28, 2013 at 3:11pm — No Comments
A common lament in retail automotive dealerships around the country is that finding and keeping good employees is a real challenge. I will go even further to say that most employers, regardless of industry, probably aren’t satisfied with their hiring results. We’ve all heard the saying, ”If you always do what you’ve always done, you’ll always get what you’ve always gotten,” and my guess is this is the reason most employers continue to be confounded in this area. I heard…
ContinueAdded by Robin Keller on February 19, 2013 at 3:29pm — No Comments
A top 10 nationally-ranked auto dealer called me recently and asked me to do an assessment. I said no problem, I’ll send the list of schedules that I need from your controller and we can get started. The dealer responded no, not that assessment, the management assessment that we did two years ago. Based on the urgent tone in his voice, I asked, “Tell me what’s going on?” The dealer explained that in 2011, the store had a record year in volume, market share and net profit. Based on that year,…
ContinueAdded by Garry House on February 5, 2013 at 3:30pm — 4 Comments
Today's Up To Speed article is contributed by Dave Anderson, president of Dave Anderson's Learn to Lead, an international sales and leadership training and consulting company. Prior to beginning Learn To Lead, Dave enjoyed an extensive and successful career in the automotive retail industry
Self-esteem is defined by the dictionary as: a realistic respect for or…
ContinueAdded by Garry House on January 30, 2013 at 11:30am — No Comments
Do you enjoy what you do each work day? Maybe I’m a little “off,” but I enjoy the craziness of a very busy day. You know—the days where so many folks are on the lot it reminds you of a county fair. Everybody’s phones are ringing almost nonstop. There is a line at the payment window. Inside your showroom, the employees and… |
Added by Gene Daughtry Dealers411.net on January 29, 2013 at 3:00pm — No Comments
At the NCM Institute Center for Automotive Retail Excellence, the training that we provide in our Service Management courses focuses primarily on strategies and tactics. However, we have discovered that the effective execution of the strategies that we teach is most often hampered by an important missing ingredient:…
ContinueAdded by Garry House on January 24, 2013 at 3:00pm — 2 Comments
Today's Up To Speed article is contributed by Dave Anderson, president of Dave Anderson's Learn to Lead, an international sales and leadership training and consulting company. Prior to beginning Learn To Lead, Dave enjoyed an extensive and successful career in the… |
Added by Garry House on January 15, 2013 at 9:49am — No Comments
One of the questions on the NCM Institute post-class surveys is, “Which of the trainings presentations or topics were the most useful to you?” One of the most prevalent answers we see is “Time Management.” This is interesting because the subject seems to be of a lot greater importance to dealership managers than those of us involved in retail automotive thought leadership have always believed. The quandary I’m…
ContinueAdded by Garry House on January 8, 2013 at 2:38pm — No Comments
Here’s your dilemma: One of your top performers--maybe a vehicle sales consultant, maybe a service advisor, maybe a technician, maybe an F&I producer--just advised you that he really wants to become a manager. Although you don’t really want to lose his production, you know that if you don’t appropriately address his request and desire, he might quit and leave, or maybe worse, he might quit and stay.
Here is what else probably bothers you about this situation;…
ContinueAdded by Garry House on October 16, 2012 at 10:30am — 10 Comments
I’m sure you’ve heard this theme over and over: the automotive retail world we work in today is in continual flux, requiring continual adaptation and an unprecedented acceptance of change. At the beginning of each of our NCM Instituteclasses, we ask the attending dealership executives and department managers, “What is your biggest single challenge?” Although it may not quite come out of their mouths this way, the answer we…
ContinueAdded by Garry House on September 20, 2012 at 1:03pm — 3 Comments
It’s time for a continuation of the mini case study focused on the objectives established and challenges faced in building processes to develop, measure and manage OTDBs in the operating departments of an NCM client automotive dealership group. In our article titled OTDB Measurement and Management – Part Two, published on March 20, 2012, I discussed the structure of the vehicle sales department and the general expectations that we defined and communicated to the members of the sales…
ContinueAdded by Garry House on August 30, 2012 at 12:31pm — No Comments
In an NCMi Leading Your Dealership to Success course that I taught in April, I made three “punch-in-the-nose” statements in my introductory comments that were related specifically to the retail automotive industry:
Most (a lot more than 50%) auto dealership employees give…
Added by Garry House on August 21, 2012 at 2:55pm — 2 Comments
That probably sounds like a funny question, but it’s a very important one to those of us on the NCMi faculty. Many times our instructors have had managers show up for a class, some unwilling, who think they have been around the block enough times to be able to teach it themselves. However, low and behold, those same managers will leave the class with knowledge and understanding they didn’t realize they needed. The concept behind the question is that we all learn to master skills in…
ContinueAdded by Garry House on August 17, 2012 at 9:30am — 1 Comment
I recently had the privilege of teaching our first NCMi class that is totally focused on leadership in automotive dealerships. We began this 1½-day class talking about “employee engagement,” and the general managers attending this session began positively nodding their heads, when I started this discussion with, “Surveys show that…
1. Less than one in four American workers say they work at their full potential.
2. One-half say…
ContinueAdded by Garry House on July 12, 2012 at 12:30pm — 9 Comments
For the second time, the National Labor Relations Board (NLRB) postponed the effective date for posting its employee rights notice. The new date is April 30, 2012. Most private-sector employers including dealerships must post a new notice issued by the NLRB entitled, “Employee Rights Under the National Labor Relations…
ContinueAdded by Brian Torrez on January 20, 2012 at 10:25am — No Comments
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