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All Blog Posts Tagged 'General' (46)

Why should automobile dealers care about customer loyalty?

Take Flight to INSIGHT!

As announced on AutoDealerLive: Courtesy of Car Lister, the first 50 dealers and managers who fill out the contact form at …

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Added by Joe Birch on March 4, 2015 at 3:17pm — No Comments

INSIGHT15 Offers Three-day Event Geared to Helping Dealerships Create a True Customer Experience Model

Customer Loyalty and Retention Conference to provide complimentary two-night room stay with paid registration for all dealership attendees.

INSIGHT15 Customer Loyalty and Retention Conference will be held on March 24-26, 2015 at the Rosen Shingle Creek…

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Added by Joe Birch on February 6, 2015 at 8:30am — 1 Comment

Is Everything Clear?

This post was written by NCM Institute instructor Fred O'Dwyer and was originally posted on the Up to Speed blog

clarirty

Not too long ago as I was listening to someone talk about how fundamental clarity is in fueling growth in a…

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Added by Garry House on July 10, 2014 at 9:48am — No Comments

ARE GM RECALLS STARTING TO HURT SALES FOR GM DEALERS?

ARE GM RECALLS STARTING TO HURT SALES FOR GM DEALERS?*****************************************************************************

Initially the answer was NO it really didn't have any noticeable effect. BUT recently I've had a lot of dealers starting to tell me that the customers are beginning to defect because of the repeated bad news and new recalls almost daily. Personally, I think Mary Barra is doing a remarkably credible job…

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Added by James A. Ziegler on June 19, 2014 at 10:37am — 4 Comments

Used Car Mgr -vs- Real Estate Investor? Better ROI?

What's a better investment, a studio apartment in Midtown Manhattan or one space on your used car lot?

Added by Danny Benites on December 4, 2013 at 2:03pm — 2 Comments

Where Dealership Culture Meets the Bottom Line

Added by Danny Benites on December 1, 2013 at 8:20pm — No Comments

Average Gross Profit: Yesterday's Measuring Stick

Added by Danny Benites on November 26, 2013 at 7:58pm — No Comments

General Motors endorse Live Chat

Engage to sell is happy to announce its partnership with General Motors and is fully co-opt and turn key solution as part of the GM Marketplace to help dealers across the country Find Sell and Keep more customers.

General Motors realized that as consumers visit GM websites they…

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Added by Terry Gibson on November 12, 2013 at 10:08am — No Comments

Auto/Mate Announces Participation in General Motors Dealership Technology Assistance Program

ALBANY, N.Y. – July 29th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it is participating in General Motors’ (GM) new Dealership Technology Assistance Program (DTAP). Auto/Mate’s dealership management system (DMS) and Customer/Mate (CRM) are both certified by GM as part of the program.

 

“The DTAP certification ensures that dealers using our DMS will have the functionality necessary to…

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Added by Mike Esposito on July 29, 2013 at 12:22pm — No Comments

From the NCM Institute: Will You Take The Six-Month Challenge to Maximize Your Profits? Written By: Robin Cunningham

Written By: Robin Cunningham

Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility welcoming a new class of retail automobile dealership managers who have come to Kansas City for formalized training specific to their job responsibilities. After introductions, I tell them something like: “We won’t be talking about what you think you have come here to learn until just before or…

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Added by Garry House on June 27, 2013 at 8:30am — No Comments

From the NCM Institute: The Perfect Day For A Dealer/General Manager Written By: Thomas Bear

Written by: Thomas Bear

Realizing the dealer/general manager’s day is full of interruptions, if you could wave a magic wand and create the perfect day, what would you do during this day?

Which activities do you wish you did every day? Which activities are the top ten for you to do every day Here’s an exercise we use in our 20 Group meetings from time to time that might be helpful for you to realign your daily priorities.…

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Added by Garry House on May 7, 2013 at 8:00am — No Comments

NCM wants to know: Is it Time to Raise the Bar for Automotive Internet Closing Ratios ?

Written By: Garry House

In the second quarter of 2012, the NCM Institute (NCMi®) formed a training partnership with Automotive Internet Management (AIM). AIM has conducted five “Bridging the Internet Sales Gap” training workshops under NCMi sponsorship. After personally auditing two of these sessions and receiving client-dealer feedback from all of the sessions,…

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Added by Garry House on April 4, 2013 at 5:30pm — No Comments

From the NCM Institute: The Big Deal About Big Data Written by: Russell Grant

Written By: Russell Grant

From speakers at NADA workshops to automotive manufacturers in trade publications to vendor product advertisements online, everyone is talking about how big data is changing the future of marketing in our industry. But most of the GMs I talk to aren’t nearly as concerned with the marketplace and the direction it’s taking, as they are with their business and where it’s going. They want to know two things—how can big data save me money and how can it sell more…

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Added by Garry House on March 14, 2013 at 5:42pm — No Comments

From the NCM Institute Blog: The Big Deal About Big Data Written by: Russell Grant

This article was written by: Russell Grant

From speakers at NADA workshops to automotive manufacturers in trade publications to vendor product advertisements online, everyone is talking about how big data is changing the future of marketing in our industry. But most of the GMs I talk to aren’t nearly as concerned with the marketplace and the direction it’s taking, as they are with their business and where it’s going. They want to know two things—how can big data save me money and how…

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Added by Garry House on March 6, 2013 at 2:09pm — No Comments

From the NCM Institute Blog: Why are more customers tripping and falling at dealerships? By: Dennis Kane

This article was written by: Dennis Kane

 

I see an increasing trend from auto dealers: slip, trips and falls are on the rise, particularly in the service department.

This uptick can be attributed to some or all of the following factors:

  • Dealerships are simply more hazardous than previously, either due to changing weather patterns or because attention to safety has waned,

  • Dealerships are servicing a greater number of cars because more…

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Added by Garry House on February 28, 2013 at 5:44pm — No Comments

From the NCM Institute Blog: Earn the Right to Authentic Self-Esteem by Dave Anderson

Today's Up To Speed article is contributed by Dave Anderson, president of Dave Anderson's Learn to Lead, an international sales and leadership training and consulting company. Prior to beginning Learn To Lead, Dave enjoyed an extensive and successful career in the automotive retail industry

self-esteem Self-esteem is defined by the dictionary as: a realistic respect for or…

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Added by Garry House on January 30, 2013 at 11:30am — No Comments

NCM wants to know: Where Has All the Automotive Sales Talent Gone?

Rarely do we come across a dealer today who claims to have a sufficient number of vehicle sales personnel. When adding the word “quality” to “vehicle sales personnel,” the dealers’ claims of staffing success turn pretty ugly. Why is it so difficult to attract quality people for automotive sales positions?

Several years ago, I was working with a client in Southern California and conducting one of my rare sales training meetings. The subject of the meeting was "Developing and Engaging…

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Added by Garry House on January 27, 2013 at 8:30am — 17 Comments

From the NCM Institute Blog: Earn the Right to Authentic Self-Esteem by Dave Anderson

Today's Up To Speed article is contributed by Dave Anderson, president of Dave Anderson's Learn to Lead, an international sales and leadership training and consulting company. Prior to beginning Learn To Lead, Dave enjoyed an extensive and successful career in the…

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Added by Garry House on January 15, 2013 at 9:49am — No Comments

From the NCM Institute Blog: Are we likely to drive over the Fiscal Cliff? by Fred O'Dwyer

Even if your party did not win the White House a few weeks ago, you are still relieved, I would guess, that the election is finally over. Whether you are pleased or disappointed with the results, it is time to move on. After all, in about 30 days our country will be stepping right up to the edge of the fiscal cliff, ready to fall off into an economic nightmare in 2013. And that will surely happen, economists tell us, unless these politicians--many of whom we just (re)elected–-can reach…

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Added by Garry House on December 11, 2012 at 3:25pm — No Comments

It May Be Time To Kill Your Business Model Before Your Business Model Kills You

It May Be Time To Kill Your Business Model Before Your Business Model Buries You

 

Think about this….How often do you readjust your business model? Unfortunately, there are some dealers that are still living off the same business model that they have had twenty years ago. Not to say this is a bad thing but tends to lead to missed opportunities.  

This raises a key leadership question: Why do leaders wait too long to modify or abandon their business models?…

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Added by Shawn Clos on November 28, 2012 at 11:00pm — No Comments

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Take the How-To Challenge

Posted by Paul Potratz on May 22, 2015 at 4:24pm 0 Comments

There are over a million instructional videos online, and 70% of them contain "How To..." in the title. This week, Samantha explains why its so important to have instructional "How-To" videos on your website.

Also take the "How-To"…

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Good Failure and Bad Failure, Part II

Posted by Robin Cunnigham on May 21, 2015 at 7:28pm 0 Comments

failure and success

I recently wrote a blog for NCM, Up to Speed, titled: There is Good Failure and Bad Failure. That idea had been floating around in my…

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Why Technicians and Service Advisors Need Marriage Counseling

Posted by Richard Holland on May 21, 2015 at 8:45am 0 Comments

Life in the retail automotive industry is taxing. Managers and…

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The best celebrity weddings of 2014

Posted by Diyana on May 21, 2015 at 5:03am 0 Comments

Who doesn't get excited about organising their big day? Whether you spend years planning the event, or arrange everything in just a matter of weeks, every wedding is as unique as the bride and…

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