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All Blog Posts Tagged 'General' (48)

Dealer Principal Tips & Strategies #1

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Added by Ian Parker on September 5, 2016 at 6:50pm — No Comments

Your Best Customers Are Mobile: So Why Aren't You?

Video Webinar: Everything You Need to Become A Mobile Dealer

It wasn't until 1992 that the first text message was successfully sent from one person to another. Two years later IBM…

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Added by Jeffery Dahlberg on August 18, 2016 at 9:00pm — No Comments

A MODERN CAR-GUY FABLE

WHAT HAPPENED TO THE GENERAL MOTORS’ USED CAR PROGRAM –HOW IT WAS BORN - A MODERN CAR GUY FABLE
 
Once upon a time there was a bunch of executive morons who really disliked and disdained their dealers because they were so superior and so much smarter than the dumb-ass dealers. Especially the little vertically-challenged Brit with the Napoleon complex,…
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Added by James A. Ziegler on February 16, 2016 at 7:00pm — 14 Comments

Why should automobile dealers care about customer loyalty?

Take Flight to INSIGHT!

As announced on AutoDealerLive: Courtesy of Car Lister, the first 50 dealers and managers who fill out the contact form at …

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Added by Joe Birch on March 4, 2015 at 3:17pm — No Comments

INSIGHT15 Offers Three-day Event Geared to Helping Dealerships Create a True Customer Experience Model

Customer Loyalty and Retention Conference to provide complimentary two-night room stay with paid registration for all dealership attendees.

INSIGHT15 Customer Loyalty and Retention Conference will be held on March 24-26, 2015 at the Rosen Shingle Creek…

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Added by Joe Birch on February 6, 2015 at 8:30am — 1 Comment

Is Everything Clear?

This post was written by NCM Institute instructor Fred O'Dwyer and was originally posted on the Up to Speed blog

clarirty

Not too long ago as I was listening to someone talk about how fundamental clarity is in fueling growth in a…

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Added by Garry House on July 10, 2014 at 9:48am — No Comments

ARE GM RECALLS STARTING TO HURT SALES FOR GM DEALERS?

ARE GM RECALLS STARTING TO HURT SALES FOR GM DEALERS?*****************************************************************************

Initially the answer was NO it really didn't have any noticeable effect. BUT recently I've had a lot of dealers starting to tell me that the customers are beginning to defect because of the repeated bad news and new recalls almost daily. Personally, I think Mary Barra is doing a remarkably credible job…

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Added by James A. Ziegler on June 19, 2014 at 10:37am — 4 Comments

Used Car Mgr -vs- Real Estate Investor? Better ROI?

What's a better investment, a studio apartment in Midtown Manhattan or one space on your used car lot?

Added by Danny Benites on December 4, 2013 at 2:03pm — 2 Comments

Where Dealership Culture Meets the Bottom Line

Added by Danny Benites on December 1, 2013 at 8:20pm — No Comments

Average Gross Profit: Yesterday's Measuring Stick

Added by Danny Benites on November 26, 2013 at 7:58pm — No Comments

Auto/Mate Announces Participation in General Motors Dealership Technology Assistance Program

ALBANY, N.Y. – July 29th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it is participating in General Motors’ (GM) new Dealership Technology Assistance Program (DTAP). Auto/Mate’s dealership management system (DMS) and Customer/Mate (CRM) are both certified by GM as part of the program.

 

“The DTAP certification ensures that dealers using our DMS will have the functionality necessary to…

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Added by Mike Esposito on July 29, 2013 at 12:22pm — No Comments

From the NCM Institute: Will You Take The Six-Month Challenge to Maximize Your Profits? Written By: Robin Cunningham

Written By: Robin Cunningham

Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility welcoming a new class of retail automobile dealership managers who have come to Kansas City for formalized training specific to their job responsibilities. After introductions, I tell them something like: “We won’t be talking about what you think you have come here to learn until just before or…

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Added by Garry House on June 27, 2013 at 8:30am — No Comments

From the NCM Institute: The Perfect Day For A Dealer/General Manager Written By: Thomas Bear

Written by: Thomas Bear

Realizing the dealer/general manager’s day is full of interruptions, if you could wave a magic wand and create the perfect day, what would you do during this day?

Which activities do you wish you did every day? Which activities are the top ten for you to do every day Here’s an exercise we use in our 20 Group meetings from time to time that might be helpful for you to realign your daily priorities.…

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Added by Garry House on May 7, 2013 at 8:00am — No Comments

NCM wants to know: Is it Time to Raise the Bar for Automotive Internet Closing Ratios ?

Written By: Garry House

In the second quarter of 2012, the NCM Institute (NCMi®) formed a training partnership with Automotive Internet Management (AIM). AIM has conducted five “Bridging the Internet Sales Gap” training workshops under NCMi sponsorship. After personally auditing two of these sessions and receiving client-dealer feedback from all of the sessions,…

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Added by Garry House on April 4, 2013 at 5:30pm — No Comments

From the NCM Institute: The Big Deal About Big Data Written by: Russell Grant

Written By: Russell Grant

From speakers at NADA workshops to automotive manufacturers in trade publications to vendor product advertisements online, everyone is talking about how big data is changing the future of marketing in our industry. But most of the GMs I talk to aren’t nearly as concerned with the marketplace and the direction it’s taking, as they are with their business and where it’s going. They want to know two things—how can big data save me money and how can it sell more…

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Added by Garry House on March 14, 2013 at 5:42pm — No Comments

From the NCM Institute Blog: The Big Deal About Big Data Written by: Russell Grant

This article was written by: Russell Grant

From speakers at NADA workshops to automotive manufacturers in trade publications to vendor product advertisements online, everyone is talking about how big data is changing the future of marketing in our industry. But most of the GMs I talk to aren’t nearly as concerned with the marketplace and the direction it’s taking, as they are with their business and where it’s going. They want to know two things—how can big data save me money and how…

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Added by Garry House on March 6, 2013 at 2:09pm — No Comments

From the NCM Institute Blog: Why are more customers tripping and falling at dealerships? By: Dennis Kane

This article was written by: Dennis Kane

 

I see an increasing trend from auto dealers: slip, trips and falls are on the rise, particularly in the service department.

This uptick can be attributed to some or all of the following factors:

  • Dealerships are simply more hazardous than previously, either due to changing weather patterns or because attention to safety has waned,

  • Dealerships are servicing a greater number of cars because more…

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Added by Garry House on February 28, 2013 at 5:44pm — No Comments

From the NCM Institute Blog: Earn the Right to Authentic Self-Esteem by Dave Anderson

Today's Up To Speed article is contributed by Dave Anderson, president of Dave Anderson's Learn to Lead, an international sales and leadership training and consulting company. Prior to beginning Learn To Lead, Dave enjoyed an extensive and successful career in the automotive retail industry

self-esteem Self-esteem is defined by the dictionary as: a realistic respect for or…

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Added by Garry House on January 30, 2013 at 11:30am — No Comments

NCM wants to know: Where Has All the Automotive Sales Talent Gone?

Rarely do we come across a dealer today who claims to have a sufficient number of vehicle sales personnel. When adding the word “quality” to “vehicle sales personnel,” the dealers’ claims of staffing success turn pretty ugly. Why is it so difficult to attract quality people for automotive sales positions?

Several years ago, I was working with a client in Southern California and conducting one of my rare sales training meetings. The subject of the meeting was "Developing and Engaging…

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Added by Garry House on January 27, 2013 at 8:30am — 17 Comments

From the NCM Institute Blog: Earn the Right to Authentic Self-Esteem by Dave Anderson

Today's Up To Speed article is contributed by Dave Anderson, president of Dave Anderson's Learn to Lead, an international sales and leadership training and consulting company. Prior to beginning Learn To Lead, Dave enjoyed an extensive and successful career in the…

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Added by Garry House on January 15, 2013 at 9:49am — No Comments

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Evolving with Millennials

Posted by Shawn Morse on September 29, 2016 at 4:47pm 0 Comments

Creating a unique and engaging experience is key to…

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Basic Deal Desking Principles

Posted by Michael Hargrove on September 29, 2016 at 3:00pm 0 Comments

I was asked to share with sales managers some of the common…

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WANTALEASE.COM ONLINE LEASE MARKETPLACE SEES MORE INEXPENSIVE LEASE DEALS IN THE CAR SEGMENT

Posted by John Sternal on September 29, 2016 at 2:59pm 0 Comments

Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports the latest update on new lease offerings, with the Nissan Sentra SV currently boasting the lowest monthly payment price of just $129.00 a month.…

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Depreciation Slower in Sub-Compact Cars Last Week

Posted by Black Book on September 29, 2016 at 2:08pm 0 Comments

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…

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Coach Meyer's Three Rules of Leadership

Posted by Dave Anderson on September 29, 2016 at 11:40am 0 Comments

Coach Don Meyer is a college basketball national champion and legend, compiling a record of 923-324 (74%) over four decades. He was a mentor to many successful coaches, including Tennessee’s Pat Summit. Meyer kept…

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