Not everyone who decides to be in the auto industry ends up wanting to stay in it and it is no secret that there is a high turnover rate in the car business.

Employee turnover costs dealerships money in several ways: Dealerships will experience a loss of training expenses; inexperienced…

Will provide training for the right person, relocation draw when you arrive, just as I did 6 weeks ago.  Under new ownership, about to launch new website, desperately in need of a full time tech to open the bottleneck in our service department. Our 40 years old parts and service clientele in Kingman AZ, a major hub between LA, Phoenix, Vegas with 40 percent of our population full timers and snowbirds.  The climate is great here and the new owner is a stand-up guy - we need a good man…

The time is NOW for anyone wanting success to make a plan on how to get better for the next season in your life. How do I get better? I get asked this all the time from wrestlers. 

As I think about how I improved so quickly in wrestling, only starting as a 9th grader at Chardon high school and later winning two Ohio State titles in my junior and senior years, including two undefeated seasons, it’s very clear to me how I did it. I CORRECTLY answered…

The time has come to leave

CareerBuilder,Monster and

the Classifieds behind! …

Time and time again I continue to hear that dealers and other companies are having a hard time finding and keeping the right good employees.

A couple of things come to mind when they say this:

1. With turnover like the fast food business, we must be doing something wrong.

2. What is your recruiting and hiring process look like? In most cases, it…

If not you could be losing a significant amount of revenue and market share! Dealerships across the country lose hundreds of thousands of dollars a year because they are not operating at their full potential. If you can't honestly answer the above question with a resounding yes, then take…

A common lament in retail automotive dealerships around the country is that finding and keeping good employees is a real challenge. I will go even further to say that most employers, regardless of industry, probably aren’t satisfied with their hiring results. We’ve all heard the saying, ”If you always do what you’ve always done, you’ll always get what you’ve always gotten,” and my guess is this is the reason most employers continue to be confounded in this area. I heard…

Rarely do we come across a dealer today who claims to have a sufficient number of vehicle sales personnel. When adding the word “quality” to “vehicle sales personnel,” the dealers’ claims of staffing success turn pretty ugly. Why is it so difficult to attract quality people for automotive sales positions?

Several years ago, I was working with a client in Southern California and conducting one of my rare sales training meetings. The subject of the meeting was "Developing and Engaging…

I have the honor and privilege of traveling this great country of ours and working with all types of BHPH dealers on a consulting, training, and 20 Group basis. I am a firm believer that we learn more from our mistakes than our successes. When I first started to put this article together, I made a list of the most prominent mistakes I see BHPH dealers make. Problem was, the list was about 1,001 mistakes long. Most if not all of which I had made as a dealer myself.

After looking over…

 The Best Dealers use all their resources:

• Company Website to attract talent
• Company team members to recruit
• Owner base as a source of future team members
• Social Media as a source of free advertising
• Effective Hiring tools to help make informed decisions
• Cost effective recruiting service to assist in finding talent

Hire the Winners Offers It…

Here’s your dilemma: One of your top performers--maybe a vehicle sales consultant, maybe a service advisor, maybe a technician, maybe an F&I producer--just advised you that he really wants to become a manager. Although you don’t really want to lose his production, you know that if you don’t appropriately address his request and desire, he might quit and leave, or maybe worse, he might quit and stay.

Here is what else probably bothers you about this situation;…

NCM Associates was on hand at NADA 2012 with the express purpose to open a dialogue with attending dealers and managers to listen to their issues, concerns, successes, and desires relative to their automotive dealership operations.  It was a great opportunity for us to connect with dealers inside and outside the NCM family and as always, the conversations were compelling in many ways.  In particular, one dealer told me about his vision for developing his future leaders, which I found to be…

Remember those old movies about the dark dank rooms that unwanted children were forced to live in.  They were left to fend for themselves, poorly fed, and ignored until they were old enough to go somewhere else on their own.  While some of these movies became musicals, an orpahn's life was not a pretty one.  How about those who have been left by the wayside when their salesperson moves on?  Are they just being ignored until they move on?

Orphan owners may be the most ignored…

With all the obstacles that we have seen in the past 5 years to the current day...it's no wonder there are so many dealerships struggling. We preach process and structure but yet as managers....I see so many that do not follow up, are not consistent, and allow themselves to fail by not being leaders to their consultants and fellow managers...but yet friends that allow them to fail. I look at management and sales consultants today compared to just 7 years ago...I do not see the strong…