Black Friday is the busiest shopping day of the year. People start lining up for sales hours and sometimes days in advance for an opportunity to purchase a television or other hot holiday item and save money. For many, it’s the thrill of the hunt. However, it’s estimated that consumers will spend half of their holiday…

In today’s durable goods market there are two main factors other than the product itself that will ultimately influence the consumer’s purchase decision, regardless of the type of product. These two factors are quality of service and customer satisfaction. Turning the consumer from a potential customer to a loyal customer is a complex process. The business through…

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VL Automotive…

My son Frank Luna sells 7 New Kia's Saturday!!!! That tied my record in one day!
Way to ride that title wave through the sharks Son!

Lone Star Chevrolet has teamed up with Ron Craft Chevrolet to honor one of the nations greatest fallen heroes. The 9/11 heroes run no only symbolizes our countries resiliency, but also recognizes Travis Manion. Travis Manion was a man who gave everything for his country. The race will be   The race will be Sunday September 11th at…

With all the obstacles that we have seen in the past 5 years to the current day...it's no wonder there are so many dealerships struggling. We preach process and structure but yet as managers....I see so many that do not follow up, are not consistent, and allow themselves to fail by not being leaders to their consultants and fellow managers...but yet friends that allow them to fail. I look at management and sales consultants today compared to just 7 years ago...I do not see the strong…