Big Tom LaPointe's Blog Posts Tagged 'Live Chat' (8)

Live Chat isn't thinking outside of the box - it's a necessity

Adding Live Chat software or a hosted / managed chat option to your website doesn’t mean you have to think outside of the box - in fact it is another way to get more buyers INTO THE BOX! I’m sure in the 1930s having a phone was ‘new’ thinking, just like adding a website or dealership email address in the late 1990s was a revolutionary idea.

The debate about whether or…

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Added by Big Tom LaPointe on April 29, 2014 at 11:30pm — No Comments

CarChat24 PRESENTED WITH 2013 DRIVINGSALES DEALER SATISFACTION AWARD

CarChat24 receives its third “Top Rated” Award for Dealer Satisfaction in the Chat Products Category

PALM HARBOR, Fla. - Jan. 24, 2014 -  CarChat24 - 24/7 Fully Staffed Chat & Advanced Dealer Chat Software is the recipient of a “Top Rated” Chat…

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Added by Big Tom LaPointe on January 24, 2014 at 11:30am — No Comments

PRESS RELEASE: Jason Good Joins CarChat24 as VP Marketing and Alliances

Palm Harbor, Fla. - ChatLead.com, Inc. / CarChat24, a leader in 24/7 Staffed Auto Dealer Chat Support, and Dealer Chat Software as a Service, announced today the appointment of Jason Good as Vice President of Marketing and Strategic Alliances. Good joins the team in a leadership…

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Added by Big Tom LaPointe on December 30, 2013 at 2:30pm — No Comments

Boost your dealer chat business plan with a strong strategy

An effective dealer chat strategy is a key puzzle piece for increasing leads and sales from dealership websites, and dealers continue to add chat to their portfolio of services – whether they opt for an in-house staff or hosted chat vendor.

The scary truth…

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Added by Big Tom LaPointe on September 23, 2013 at 9:30am — No Comments

Tips for choosing dealership live chat software

More and more auto dealers see the value of an effective live chat strategy for their website, and choosing the right software is critical to help ensure a strong return on investment (ROI). Successfully managing live chat in-house…

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Added by Big Tom LaPointe on August 31, 2013 at 2:00am — No Comments

Don't ignore CSI and end up like the dodo – or Mercury

CarChat Live helps dealers survive AutoWeek spotlighted the ’53 Mercury on their website, and it got me thinking how sad it is that such a storied brand has fallen by the wayside, and that dealerships that aren’t careful can also end up like the dodo bird or Mercury brand.

CSI is critical to SURVIVAL

One of the intangible benefits for our Live Chat products is that it can help guard your CSI. Not just the CSI the factory measures, but the one that has your customers posting…

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Added by Big Tom LaPointe on July 15, 2013 at 3:30pm — 2 Comments

How to increase ROI with Auto Dealership Live Chat Support Software

Research indicates that buyers will only visit about three dealerships IN PERSON before taking delivery of their new car, but they may shop dozens online. How do you make sure your store is one of the few they visit? Connect with them using a live chat support software solution 24 hours a day, seven days a week.…

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Added by Big Tom LaPointe on April 28, 2013 at 1:30pm — No Comments

3 Tips to leverage family bonds in marketing like this AMAZING Subaru ad in Japan

What an amazing video! Here is proof that compelling imagery can elicit deep emotion. By capturing the essence of father / son conflict and their mutual passion for cars, this Subaru ad connects with viewers on many levels.

Now is a good time to look at your marketing to see how you can use emotion to…

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Added by Big Tom LaPointe on March 11, 2013 at 1:00pm — No Comments

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