First, I’ll preface by saying I have great admiration for managers, upper management and dealers.  They are usually very intelligent, courageous, and have worked hard all of their lives.  They are usually great stewards of the money and got where they are making a lot more good decisions than bad.  Read further…

Does your Desk Manager's or Manager’s body language work for the cause?  Or is it counter-productive and negatively alter the confidence and self-esteem of some Salespeople?

Back in the day, when you were selling, do you remember approaching the desk…

It takes years and immense credibility for businesses to establish their authority and reputation in the market. They cannot afford to commit errors that can have detrimental effects on their business operations. Making mistakes in managing your business’ data can lead to failure in achieving the business goals and create a negative impression of your brand.

If you have just been assigned to administer the data of your business, here are few steps to consider for ensuring that your…

There are many managers who have given up on the bottom twenty percent of their sales team, and have stopped trying to salvage that person’s employment.

This is especially true for managers with no involvement in the hiring decision.  Those…

As we’re helping people with some of their biggest investments, it’s our moral duty to be there for our customers by following up on services they’ve initially declined. Ethical practices in the car business go a long way in retaining customers and increasing referrals. 

You won’t be setting yourself up for disappointment. It’s not a lost cause. Here’s…

When your corporate DNA is healthy, every component of your business moves forward in harmony.

Check out my article on…

           For many of us email management isn’t always a top priority, but perhaps that is something we need to change. By doing so, you can cut the clutter; reduce your stress and delegate tasks to your employees and coworkers.

            One of our team leaders utilizes a method he calls the 3D method and says if followed correctly it works…

FIRING A SALES PERSON

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This may generate some sparks, but; it is the way I see it and the way I teach it and the way I do it in the real-world. 

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When do you Fire a Sales Person?

Answer: You fire a Sales Person at that Point when you realize they are Never-Ever going to make…

Last day of the month people! Get everything you can today and make every deal possible! Revisit missed opportunities and close with urgency! Remember that today will always be the best day to make it happen! Finish Strong! Hit your bonus levels! Refuse to quit! Stay positive! Keep asking for the deal! Have a great day! Keep calm & close the deal!!…

I recently read a fantastic article that an HR Professional wrote about her experience buying a MINI. The article itself focused on lessons in leadership she had…

ALBANY, N.Y. – August 4th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) today announced that Dave Druzynski, Director of Human Resources at Auto/Mate, will present "How to Avoid the Costs of a Bad Hire" at the upcoming 2014 Montana Auto Dealers Association (MTADA) 100th Anniversary Convention in Helena, Montana.

Druzynski's presentation is designed to help dealers understand the true costs associated with poor hiring decisions,…

This post was written by NCM Institute instructor Fred O'Dwyer and was originally posted on the Up to Speed blog. 

Not too long ago as I was listening to someone talk about how fundamental clarity is in fueling growth in a…