The Venetian Las Vegas Nevada
So once again I ask the question at the heart of the matter.... Mr./MRS…Continue
DealersLink®, the creator of the first dealer-to-dealer marketplace in the United States, today launched their new FastBook® Mobile VIN Scanner App and cloud-based booking tool.
With the newest release of FastBook® Mobile, dealers now have the fastest…
Added by Devon Peterson on October 8, 2013 at 11:00am — No Comments
Written By: Robin Cunningham
For the last sixteen months I have had the incredible experience of being a lead instructor with the NCM Institute. I have had the opportunity to work with hundreds of dealership managers in our multi-level classes for general managers, general sales managers, used vehicle managers, service managers, financial managers, and some private dealership training, as…Continue
Added by Garry House on March 28, 2013 at 3:11pm — No Comments
This past week, I had the pleasure of attending two conferences that were completely different from one another. The week started (well, last week ended) with attending the infamous SXSW conference…Continue
What you need to know to developing and evolving the Internet Department at your dealership.
We are going to review 4 different Internet Departments that went from 20-30 units online to over 100,…Continue
Added by Sean V. Bradley on February 20, 2013 at 9:46pm — No Comments
There's something special about the annual National Automobile Dealers Association convention that cannot be matched by other events throughout the year. There is certainly value in the education at events like…Continue
Clearly there is a huge gap between what "we" (old school) managers and Leaders consider useful and proper communication, motivation and Leadership techniques and what the "new" generation responds to.Continue
Added by Leonard Buchholz on July 16, 2012 at 10:44am — No Comments
It’s been 60 days.
You had every intention of making changes and doing something different. You had all of the information gathered and catalogued. You even made a list of all of the Managers and their responsibilities and revised their Goals based on the information and training you were about to provide them.
You were ready for Success! You had new expectations! You were ready to accomplish new Goals!
You were ready to reap the benefits of attending the NADA…Continue
Added by Leonard Buchholz on April 6, 2012 at 9:00am — No Comments
A dog and a cat were recently having a conversation about how each other looks at the world.
They had been friends a long time and the dog had recently been promoted to the title of Service Manager of his Dealership. The cat had stopped by for a visit and to congratulate her friend on his recent promotion. And, as Managers are prone to do, they began to discuss how each run…Continue
R this and R that. Which one is the right R for our Dealership? If we concentrate on ROI, what do we lose in ROR? Is it possible to have too much focus on ROR?
Wait. I didn’t explain what I am talking about very well. Ok. ROI is referring to Return On Investment. This “Investment” can be anything. Time, Money, Parts, Labor…anything. And when we…Continue
Added by Leonard Buchholz on March 23, 2012 at 10:30am — No Comments
Nearly every week someone says "What's new?" in the Fixed Ops Training world as if there is something wrong with what works.
And every week, the answer is the same. When it comes to Fixed Ops Training, Coaching and Mentoring..."Not much."
Oh to be sure, there are "new" things in Fixed Ops every day.
There are at least a zillion ways to keep in contact with the Customer. And there must be a bazillion CRM companies that can manage a "lost souls" campaign. And, yes, there…Continue
The world is full of commodities. Everything from cell phones to toothpaste. It is the glue that binds all of us together. We can’t live without them. Nearly everything we use today is manufactured and produced this way. In fact, we would collapse as a species if it was not.
In the past 150 years we…Continue
Added by Leonard Buchholz on March 16, 2012 at 10:30am — No Comments
Added by Crystal Hartwell on March 7, 2012 at 12:16pm — No Comments
“I don’t need another book on farmin’, when I ain’t farmin’ as good as I know how right now!”
I remember that statement like it was yesterday. That’s what a dealer told me over the phone back in 1987, in the the early days of my consulting career. It was right after I explained the services I could offer him. He made it very clear to me that he wasn’t interested in anything new and different. He knew that “magic bullets and shiny objects” wouldn’t provide the solutions he…Continue
Added by Garry House on February 15, 2012 at 3:48pm — No Comments
This one is a huge game changer. Too long did you hear left and right that Cobalt's website design was antique and close to a cookie cutter design (even so you could still configure a website of their in 1700+ different ways - but only a few knew). With the new "FLEX WEBSITE" design the dealer, eCommerce Director or webmaster will be in charge on how he wants to see his virtual store, and how she/he can differentiate the dealer website from the competition.…Continue
Added by V.J. on February 7, 2012 at 12:50pm — No Comments
In many Dealerships lack of Profitability in Fixed Operations starts with just 3 processes that are not getting done with every Customer that comes in the door.
Everything starts with building a relationship. It sounds easy, we say it all the time and there is not one Sales book, cd, mp3…course…whatever that does not have some chapter on building relationships.
The Service Department is no different. Studies show that Customers who do not feel taken care of find a reason to do…Continue
Added by Leonard Buchholz on January 23, 2012 at 9:37am — No Comments
Added by Jody DeVere on December 12, 2011 at 4:09pm — No Comments
Last October, I gave the keynote presentation at the AICPA conference in Phoenix (going on today and tomorrow in Orlando). In it, I mentioned the OEMs' continued insistence on of "forcing" expensive facility upgrades on their dealers.
A luxury dealer mentioned after the presentation that his OEM was forcing another expensive and profit draining…Continue
Grand Theft Auto – How Citizens Fought for the American Dream
May 14 and 15, 2009 – two days in which Chrysler and General Motors, with the help of the government, literally stole the life’s work from nearly 2,000 business owners.
Two years later, the history from the dealers’ perspective of those days are hitting the bookstores. And they are must reads for anyone associated with the automotive retail industry.
The first book out this…Continue