All Blog Posts Tagged 'Rate' (7)

Shifting Winds Reveal Service Revenue Opportunity

After an unprecedented period of sales volume growth, the prediction for a flat Seasonally Adjusted Annual Rate (SAAR) in the coming years has significant implications for dealerships. As competition for new vehicles heats up, front-end margins will continue to decline, forcing more dealers to focus on back end profitability.…

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Added by Scot Eisenfelder on November 2, 2018 at 10:41am — No Comments

From the NCM Institute: What are 15 minutes a day worth in your service department? Written by: Steve Hall

Written By: Steve Hall

When we ask service managers how important technician efficiency is to profitability, they most often say that “it goes hand-in-hand” or “if they aren’t efficient, you won’t make money.” I agree with their comments, but am constantly amazed with how they quantify “efficient.”

It seems that we have become accustomed to thinking a technician is efficient if they hit our flagged-hours goal for the week. At times this is true. Everyone can have a bad day, or…

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Added by Garry House on April 24, 2013 at 9:36am — No Comments

NCM wants to know: What are 15 minutes a day worth in your service department?

Written by: Steve Hall

When we ask service managers how important technician efficiency is to profitability, they most often say that “it goes hand-in-hand” or “if they aren’t efficient, you won’t make money.” I agree with their comments, but am constantly amazed with how they quantify “efficient.”

It seems that we have become accustomed to thinking a technician is efficient if they hit our flagged-hours goal for the week. At times this is true. Everyone can…

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Added by Garry House on April 11, 2013 at 3:00pm — 3 Comments

From the NCM Institute: Debunking “Retail Recon”: Why Your Used Cars Aren’t Competitive By: Wayne George

Written by Wayne George

Today's blog post is by Wayne George, an NCM Executive Conference Moderator for several NCM 20 Groups. Prior to joining NCM, Wayne spent 29 years in the retail automotive world. He was also a charter member of the NCM General Managers Top Twenty Group for seven years.

Your service department charging retail rates to recondition your vehicles isn’t really why you aren’t as competitive as you could be. Let’s look at some facts.

Domestic and import…

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Added by Garry House on March 21, 2013 at 9:58am — No Comments

From the NCM Institute Blog: When Should You Compare Your KPIs to Best Practice Guidelines?

Last week I attended NCM’s semi-annual meeting of all its divisional directors, 20 Group moderators, Retail Operations consultants, and NCM Institute faculty members, who, along with our CEO set aside two and a half days to dialogue about what’s happening around the industry and within the company, and how best to address the needs of our clients.  As usual, it was a great encounter, with far too much agenda content and discussion for the overall time allotted.

One of the topics that…

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Added by Garry House on July 31, 2012 at 1:23pm — 5 Comments

Managing ELR and COS to Improve GPM on Customer-paid R.O. Sales

Wow, that’s a lot of acronyms, but you know what they all mean, right? Following are four Managing ELR and COS to Improve GPM recommendations from John Gilbert, the Fixed Operations specialist with NCM’s Retail Operations division. To increase your effective labor rate (ELR), reduce your cost of sale (COS), and improve your gross profit margin (GPM) on customer-paid repair order (R.O.) sales:

  1. Check…

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Added by Garry House on July 10, 2012 at 10:00am — 1 Comment

7 Easy Ways to Generate 400% More Online Leads - Part 1

The Good, The Bad ... The Opportunity!



There is so much good to focus on when we look at how the car biz is amping up and accepting the formally fear inducing world on online marketing. That's why I hate focusing on the negatives, but alas, how can we ever grow unless we admit, identify and analyze our failures. Website conversion is one of those failures.



Now, we aren't talking about selling cars online here ... cuz that just… Continue

Added by David G Briand on June 8, 2010 at 1:50pm — 1 Comment

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