Big Tom LaPointe's Blog Posts Tagged 'advertising' (1)

Tips for measuring in-house chat performance

In his book, Customers for Life, Carl Sewell says to MEASURE EVERYTHING. So how do you measure how well your team is doing with live chat? For many dealers handling chat in-house, ‘measuring chat’ means tracking the number of chat conversations and…

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Added by Big Tom LaPointe on August 13, 2014 at 7:30am — No Comments

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