All Blog Posts Tagged 'automotive bdc' (45)

Automotive Phone Training – Traditional vs. Progressive

When is the last time your dealership had a progressive training solution?

Is your dealership handling phone calls just like the “guy” down the street?

For generations automotive professionals have been provided automotive phone training with traditional ways of handling phone calls.  These…

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Added by Stan Sher on December 2, 2013 at 10:00pm — 3 Comments

Why Automotive Call Monitoring Is Important

Does your dealership have a call monitoring solution in place?

Does your dealership consistently train phone skills?

Chances are if the dealership has a large advertising budget and a proper setup for a BDC the answer is "yes".  However, it is mind blowing to see how many dealerships in 2013 still do not pay attention to call monitoring.  I look at…

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Added by Stan Sher on November 3, 2013 at 5:30pm — 2 Comments

Automotive CRM: Differentiate Your Processes

The automotive industry is always evolving and with that evolution we must constantly adapt to the changes.

Question: When is the last time you thoroughly reviewed your CRM processes in your dealership?

Think about it.  A CRM in the dealership is generally setup for sales people to enter an UP and follow up with sold/unsold…

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Added by Stan Sher on May 28, 2013 at 3:16am — 7 Comments

Transforming The BDC: Part 1

After seeing the tremendous success that my last series of blogs "Transforming the Dealership" has brought in terms of visibility and feedback I have decided to start a new series to focus strictly on the BDC.  As a dealership trainer and consultant I am sure having an amazing fall and winter season this year because I am working with dealerships on extended full time projects.  I am talking about wrapping up my sleeves, putting in the hours, creating magic, and not…

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Added by Stan Sher on December 20, 2012 at 2:43am — No Comments

The Evolution of the BDC - Stan Sher of Dealer eTraining at AutoCon 2012

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http://dealeretraining.com/

http://automotivebdctraining.com

Stan Sher, president of Dealer eTraining presented “The Evolution of the BDC” at AutoCon 2012. The session discussed how a BDC department needs to be structured and the keys to success. Stan also discussed the needs for various…

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Added by Stan Sher on September 14, 2012 at 2:41am — 1 Comment

Meet and Greet - Automotive Sales Training - Dealer eTraining

http://dealeretraining.com/

http://www.linkedin.com/in/stansher83

https://www.facebook.com/dealeretraining



As automotive dealerships start to accept internet marketing and even working with a…

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Added by Stan Sher on June 10, 2012 at 9:03pm — No Comments

Automotive Sales Internet BDC Experts - Be Proactive - Dealer eTraining

http://dealeretraining.com/

https://www.facebook.com/dealeretraining



Automotive Sales and Internet BDC Expert Stan Sher of Dealer eTraining explains the importance of being proactive in the dealership.  Too many times sales people are wasting time…

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Added by Stan Sher on May 29, 2012 at 1:30pm — No Comments

When Management Is Against You No One Wins

http://www.dealeretraining.com

http://dealeretraining.tumblr.com

 

This is an issue that has haunted me on numerous occasions.  It has happened to me my first time as an Internet Director and most recently it happened to me when I decided to give retail another shot.  I had a dealership that I went into six months ago to try to land a consulting…

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Added by Stan Sher on May 26, 2011 at 11:20am — 7 Comments

Automotive Dealer Social Media Introduction



The search engines function like nature. Well structured and well adapted pages populated with original and relevant content, planted in the right soil, over time, will thrive. People, consumers, are on the internet based on the need to seek pleasure or the need to resolve pain. The pain component has to do with searching for and finding answers to questions – solving personal problems or finding more information and a great deal on their next car.…

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Added by Glynn Rodean on July 28, 2010 at 2:06pm — No Comments

Viking Media Marketing Announces Exclusive Partnership with New Vision Sales



FOR IMMEDIATE RELEASE



Help for the Automotive Industry: Viking Media Marketing Announces Exclusive Partnership with New Vision Sales

Strategic Partnership Will Streamline the Lead-to-Sale Conversion Process for Automotive Dealerships Seeking Qualified New Customers



DATE: 5/24/10

CONTACT: Scott Pinsker, 727.871.3204 or pr@vikingmediamarketing.com



Tampa, FL: From its global headquarters in Tampa,…

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Added by Glynn Rodean on July 28, 2010 at 2:03pm — No Comments

New Vision Sales Announces Partnership with Contact At Once!



FOR IMMEDIATE RELEASE



DATE: 6/8/2010

CONTACT: Eve Paletta-Weaver, 803.802.2124 or Eve@NewVisionSales.com




Fort Mill, SC: Glynn Rodean, President and CEO of New Vision Sales Inc. announced today that New Vision Sales has aligned with Contact at Once! in a partnership and will fully incorporate Live Chat into New vision Sales’ proven Skills not Scripts methodology.



Glynn Rodean has found through extensive…

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Added by Glynn Rodean on July 28, 2010 at 2:01pm — No Comments

Active Listening is Essential to Mastering Communication Skills



Communication is "a process by which information is exchanged between individuals through a common system of symbols, signs or behavior," according to Merriam-Webster. While the definition does not directly mention listening, it is a key part of exchanging information.



How well you listen to others is very significant to earning their trust. Constantly learning about your customers and their individual needs is essential to building the…

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Added by Glynn Rodean on July 28, 2010 at 1:59pm — 1 Comment

Robert W. Smith joins forces with New Vision Sales Inc.



Fort Mill, South Carolina, May 5, 2010 - Glynn Rodean, President and CEO of New Vision Sales Inc., announced Robert W. Smith has joined forces with New Vision Sales Inc. Mr. Smith, a 20 year pioneer and Industry Expert, is now the new South East Account Executive & Consultant.

An interview with Robert Smith by Eve Weaver; Operations Manager of the NVS Call Center & Executive…

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Added by Glynn Rodean on July 28, 2010 at 1:57pm — No Comments

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