Learning to drive is an important decision that requires you to consider several matters. You need to register with competent driving institutes to become an expert driver. Your driving skills depend primarily on the quality of lessons that you receive. A reputed institute keeps its learners at the center of the curriculum. As a learner, you are provided with the best resources to make the most of your driving abilities.

Many learners find it confusing to select an appropriate…

The simplest call to a service department is the customer who calls to schedule an oil change. A busy shop doing 50 oil changes a day with a $2 show bonus shells out $100 every day just in employee bonuses for handling these simple calls. You have to agree with me this doesn’t make any sense.

Instead, why not use a Digital Voice Assistant…

As countless studies will attest, the effectiveness of texting, email, social media, and multiple other digital…

Being an Audi owner is certainly a demanding thing because all the intricate and delicate parts of the car requires careful handling at the time of service.  One of the dilemmas that most of the owners go through is whether they should consider a local mechanic for getting their Audi serviced or must take it to an authorized service center for service. Mostly, it becomes difficult to rely on the authorized Audi service centers, as some people think that it is an…

So you've decided it's time to differentiate your dealership from the competition, and that video is the way to do it. Your next probable question is, do you produce, distribute and market the videos yourself, or outsource some, if not all of these functions?

The answer to this question is, it depends. We've got dealers who are successfully doing both. In my…

-Service Customer Retention (SCR) Strategy

Retention ratios are a very important part of what we do in the car business. When it comes to the Service Department we gauge our SCR (Service Customer Retention) scores on a few key areas. Many Manufacturers say that a customer is retained when they visit your service department 2 times within a 12-month span. In other words, Dealer Service Retention (SCR) measures the percentage of customers returning to the same dealer for…

If you're a GM or dealer principal I have to ask: Do you have any idea what your BDC is doing right now? 

A few weeks ago a general manager I’ve known for some time was bragging about the performance of his group’s Centralized BDC. He was almost gushing about how well they were doing and how there was no conflict between the BDC and the various floor teams. He told me…

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the earth. It was only when man dared to sail out beyond where they had previously sailed that they proved the myth wrong. There was a time when people actually believed that the moon was made of cheese. That was disproven with the aid of powerful telescopes. Or how about…

So I have a friend who called me up in late June and asked me for some help.  His daughter, who had graduated college the year before, was having trouble finding a job.  He knew I’m in the automotive industry and wanted to know if there might be an opportunity for his daughter. Knowing Tammy, I was thrilled to think that this bright young woman would have an interest in an industry that I love so much. 

Although her college had been paid for, Tammy, not one to be idle, worked…

What's the most creative reason you've heard from a customer who is leaving your dealership lot without purchasing? Sure there are the typical, "have to check with my spouse," and "have to pick up my kids at their soccer game." Then there are the more atypical reasons: "I have a dentist appointment," or "My mother-in-law's in town." If it's one of the latter, warning bells should be ringing. Who would rather go to a dentist appointment or visit with their mother-in-law than buy a…

When was the last time you tried calling into your own--or another--dealership? Chances are high that the phone went unanswered, you were put on hold, routed into voicemail or were told that the sales or service person you're trying to reach is out to lunch.

The latest data collected from our call center agents is overwhelming: car dealers are missing way too many sales and service opportunities from lost phone leads. Behind showroom ups, these are the highest value inquiries…

FOR IMMEDIATE RELEASE

Clearwater, FL--October 13th, 2014--AutoLoop today introduced Engage^TM, a call center solution proven to engage customers and increase sales and service profitability for auto dealers. Building on twenty years of call center experience obtained in the 2014 merger with CAR-Research XRM, AutoLoop Engage uses USA-based agents to manage all…

Meet the staff of University VW Market Volkswagen of Albuquerque serving , Rio Rancho, Santa Fe, NM committed to providing the best customer care in auto sales, parts, collision center, special financing, make ready, reception and more.…

Have you heard?

“Automotive Sales Professionals are Terrible on the Phone”

..... Really??

So, I had yet another in a long series of epiphanies regarding the business I love as I continue to get older and more exposed to the wise….

Ask most anyone….you will hear that the better the sales representative, the worse they are at handling inbound and outbound calls effectively. And some degree that may be…

Automotive Internet Sales - Example of How to Handle "Bought Elsewhere" / Dead Deals - Don't WASTE Opportunities!

Everyone knows that the hardest part of Automotive Internet Sales is getting someone on the phone... I get it. As a matter of fact on average you will only connect…

Your Customers are Mad as Hell, and They Won’t Take It Anymore!!

Conquest and Retention are both driven by the Caller’s Journey

Great new is...we are clearly in recovery. The risk is, as Jack Jackintelle, President of the Rick Case Automotive Group, recently stated in his presentation to the Automotive Leadership Roundtable, is that we go back to reading our financial statements from the bottom up. There has…

Automotive Dealerships have been amongst the companies that had to book the highest losses due to the worldwide economical crisis and it's aftermath. Since then they have managed to make a huge comeback especially during 2011; both manufacturers and dealers are expanding their businesses at a large pace and business' are recovering to pre-crisis states. The surviving dealer body has become nimble and able to respond to all new marketing demands.Among those are the increased demands of…

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