All Blog Posts Tagged 'communications' (7)

Training Provider Managers Never Yell

Managers never yell, huh? I bet you have something to say about this, don’t you?

I’m serious though. I think they just don’t talk very good.

That’s exactly why we started the video series,…

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Added by Damian Boudreaux on June 22, 2020 at 11:30am — No Comments

Solution Provider Using Customer Service as a Marketing Tool

It hasn’t been that long ago that customers were only able to handle customer service issues in person or by phone. Now, of course, there are many options for customers including social media, chat or through reviews. What would you do if a customer were standing in front of you paying you a compliment? Hopefully, you would thank them for the compliment and their business.…

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Added by Todd Smith on October 12, 2018 at 10:10am — No Comments

Solution Provider Privacy & Data in the Age of the Connected Car

In recent articles by both CNET & Automotive News, it’s reported that U.S. regulators are looking to institute…

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Added by Richard Holland on February 13, 2014 at 9:51am — No Comments

Guys...(and Gals) You gotta watch this. It's beautiful, mind blowing, and so, so relevant.

This is less than ten minutes long, and will help you make sense out if our crazy world and even crazier business. Enjoy!

This concept is so aligned with the the direction of our entire business culture. Please comment!

Added by Mr. Natural on June 17, 2013 at 3:51pm — No Comments

Solution Provider Marketing is Just Like Dating

In constant pursuit of keeping up with the Marketing Jones Family, I came across a book by David Cummings and Adam Blitzer called Think Outside the…

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Added by Stephanie Young on January 23, 2013 at 8:30am — 4 Comments

Training Provider Disgruntled Service Personnel Need A Take

Ever find yourself with "disgruntled" Service Personnel and wondered "How did it get this bad?" You know people are getting "fed up" when you have top personnel (like a Superstar Service Advisor) give notice from seemingly out of nowhere or Customer complaints suddenly increase overnight or accidents start happening.

These are all signs that something is amiss.

You need to have a "Take."

Take a Moment and begin by opening the door of two-way communications… Continue

Added by Leonard Buchholz on April 13, 2011 at 4:19pm — No Comments

Training Provider Customers and Communications...Are You Losing Sales?

The number one area that your Customers would like you to improve in is… Communicating with your Customers.

Most of you reading this would say “We do communicate with our Customers all the time! We call them; we send them emails…why we even have a monthly newsletter that we send out. What more could they possibly want?”

Maybe…just maybe…they might want you to communicate with them the way they like to be communicated with…whaddya think?

Have you asked your Customers… Continue

Added by Leonard Buchholz on August 10, 2010 at 3:28pm — No Comments