All Blog Posts Tagged 'compliance' (49)

Dealership Safety Concerns Aren’t Only About Recalls

Life at a dealership is hectic. There are so many pieces moving simultaneously that it can seem as if you’re living in a real-life version of the classic video game “Frogger,” continuously ducking, dodging and weaving your way through the dealership -- just as everyone else is. Combine sales, service and customer…

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Added by Chris Miller on February 28, 2018 at 9:45am — No Comments

Tennessee Gets a New Recall Law and Consumers Aren’t Happy!

January 1 saw the enactment of Tennessee House Bill 141, to the collective groan of consumers. In a nutshell, this new law prevents consumers from suing car dealers if they purchase a used vehicle with an open safety recall, as long as it was…

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Added by Chris Miller on February 15, 2018 at 8:10am — No Comments

You Think Your Customers are Happy? Do This & Watch How Fast That Changes!

Manufacturers hold dealerships accountable for customer satisfaction and the overall experience in…

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Added by Chris Miller on February 8, 2018 at 9:11am — No Comments

Are you ready for a TCPA update in 2018?

Technology revolutionized the way people communicate. Every day we see new apps which improve how we interact with each other. However, in order to be used, all those apps need to comply with laws and regulations ordered by the Federal Communications Commission (FCC), namely the 1991…

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Added by Thomas F. Jung on February 6, 2018 at 8:14am — No Comments

Recalls: Perhaps California has the Solution?

It’s always frustrating to read articles about the challenges legislators, manufacturers and states…

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Added by Chris Miller on December 29, 2017 at 9:27am — No Comments

Recall Masters Helps Dealership Client Prevail in TCPA Recall Communications Lawsuit

Recall Masters Christopher Miller warns auto dealers they could be easy targets for aggressive plaintiffs’ lawyers; offers advice to keep them safe

 …

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Added by Chris Miller on December 6, 2017 at 8:49am — No Comments

Making the Case for Texting Consumer Recall Notices

Technology has made a huge impact upon our modern …

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Added by Chris Miller on November 21, 2017 at 10:06am — No Comments

The UK’s Surprising Recall Compliance Solution

One of the largest hurdles to overcoming the vehicle recall crisis …

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Added by Chris Miller on September 15, 2017 at 9:30am — No Comments

Why Are Dealers Seldom Right? A Brief History

   So many trainers like to tell you when they started in the business, how great they were and how they single handedly saved a manufacturer from near ruin. Not my thing. I’m simply stating that I sold my first vehicle for a dealer in January of 1979 for the purpose of this article. What I’m sharing, I’ve participated in, witnessed or at least saw from a distance. In other words, I was there.

    As I got to be about 6 months into the sales end of the business, domestic dealers were…

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Added by John Fuhrman on September 4, 2017 at 9:03am — No Comments

Text Messages: Google’s Wake-Up Call to Dealers

Texting is by far the most…

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Added by Mike Gorun on August 22, 2017 at 9:57am — No Comments

Whose Tail IS It Anyway?

We've all heard that expression, "The tail is wagging the dog." In retail, that usually means our sales staff is dictating management rather than the other way around. Usually, the fix occurs when new management or a new training process comes in and everyone gets to start on the same page. However, the decision to change process or change personnel is at the dealer level.

Lately, a much larger tail has been dominating the countryside and predicting the end times if we continue as we…

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Added by John Fuhrman on August 11, 2017 at 10:06am — No Comments

Where Do We Go from Here? The Recall Compliance Challenge

Vehicles can easily change hands multiple times over their lifetime. When a recall occurs, it then becomes increasingly difficult for manufacturers and dealerships to notify the current owners, which compounds the problem of low recall compliance. For many vehicle owners, it’s not that they don’t want the recall…

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Added by Chris Miller on July 13, 2017 at 9:43am — No Comments

COMMA, Your Honor

     As Director of Training, I am always paying attention to the needs of dealers to see if a simple suggestion or note would solve the problem, or if it’s a larger issue, a training program to change the current practice.  As it is with most things that involve change, I’m usually met with resistance.  “If it’s so important, why are you the first to tell us?”

     Sometimes, it’s because a new practice has emerged, but most of the time, I’ve discovered that I wasn’t the first…

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Added by John Fuhrman on February 2, 2017 at 10:12am — No Comments

Just Because You Have New Technology, Doesn’t Make You Compliant

by John Fuhrman – Director of Training, OptionSoft Technology

 

     Recently, I was visiting with a dealer and the recent rash of articles concerning compliance came up.  As I shared what I knew on the subject and the current climate concerning fines and penalties, the dealer sat back, smiled and said, “I’m good.  We use a menu.”

     Since I was there to train the F&I managers (there were seven), I thought I’d…

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Added by John Fuhrman on January 24, 2017 at 4:55pm — No Comments

What’s So Special About A Specialist?

©2016 By John Fuhrman, Director of Training OptionSoft Technologies

 

     Everyone’s talking about the cost of health care these days.  What does that have to do with an article in a magazine for successful dealers?  Bear with me for a moment.  Most dealers are of an age where it would benefit them to get an annual checkup.  Suppose you wanted only the best and most accurate information and bypassed your regular doctor.

     You visited an…

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Added by John Fuhrman on November 3, 2016 at 9:28am — No Comments

Auctions and Recalls: Swimming with Sharks

The Discovery Channel’s “Shark Week” has become a cultural phenomenon in our country. Sharks are relatively mysterious and most people don’t know much about them. Cars are very similar in nature. We know that we need them and which ones are cool, but most people don’t really know how they work. And not only that, as…

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Added by Chris Miller on August 15, 2016 at 10:28am — No Comments

3 Steps to Comprehensive Compliance Training

Auto dealerships that are not compliant feel the impact directly in terms of their loss of profits and reputation. Without a comprehensive compliance training program, car dealers’ bottom lines are affected.



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Studies show that more than 73% of consumers prefer dealing with dealership staff that has completed compliance training and has certificates of completion on display. And more than 80% of dealers think compliance training and…

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Added by Max Zanan on August 5, 2016 at 10:12am — No Comments

3 Steps to Comprehensive Compliance Training

Auto dealerships that are not compliant feel the impact directly in terms of their loss of profits and reputation. Without a comprehensive compliance training program, car dealers’ bottom lines are affected.



i

Studies show that more than 73% of consumers prefer dealing with dealership staff that has completed compliance training and has certificates of completion on display. And more than 80% of dealers think compliance training and…

Continue

Added by Max Zanan on August 5, 2016 at 10:12am — No Comments

How Due Diligence with Recalls Can Pay Dividends

In my past few blogs, I discussed the various areas in a dealership that are affected by the current recall epidemic, compared the differing viewpoints about recall repairs from dealers and consumers, discussed…

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Added by Chris Miller on July 8, 2016 at 9:39am — 1 Comment

Still need to feel more secure about a secure cloud?

Still need to feel more secure about a secure cloud?

Summer is officially here and like a good oil change, your document management could probably use one last tune-up for a smooth ride into the new quarter. Our solution is a great place to start in maximizing efficiency, but most…

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Added by John Brennan on June 20, 2016 at 12:30pm — No Comments

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Clean Diesel Vs. Diesel

Posted by PowerFlo Diesel on April 20, 2018 at 8:02am 0 Comments

It’s hard to imagine commerce without diesel fuel. From the ships that carry cargo across the oceans to the trains and trucks that haul those goods to their ultimate destinations, diesel fuel is what makes all of it possible. However, that power…

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Get Secure and Reliable Car Title Loan Services

Posted by Simon Hopes on April 19, 2018 at 2:55pm 0 Comments

Cash is the most important part of every human being’s life. But, sometimes it is not available when you need more. At that time, the loan is the best option that can help you to solve problems. If you want emergency cash then,…

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BLACK BOOK AND AUCTIONACCESS ANNOUNCE AUCTIONACCESS MOBILE PROMOTION

Posted by Black Book on April 19, 2018 at 1:44pm 0 Comments

Dealers using the new AuctionACCESS Mobile App will be eligible for discounted Black Book Digital…

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Write Service Podcast: Episode 25- Key to Making an Extra 5-10% Income

Posted by Jeff Cowan on April 19, 2018 at 12:00pm 0 Comments

This week, Jeff discusses the key to making an extra 5-10% income: having a strong follow-up program! Don't allow yourself or your process to become automated, don't rely on one approach for everyone, and always remember that NOTHING exceeds…

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