It has been about 5 years since I worked as a controller in a dealership, and many things have changed in the auto industry since then. One thing I am surprised to see has not changed is the lack of designated compliance officers. We didn’t have one then, and most dealerships still don’t have one today.
Compliance officers can protect…
ContinueAdded by Travis Peterson on April 28, 2021 at 10:54am — No Comments
That feeling of dread – the letter arrives at the dealership with a return address from an attorney you don’t recognize, addressed to "Owner" or "General Manager." Inside is a demand letter indicating that your website or mobile application is inaccessible as required under the Americans With Disabilities Act (ADA). You need to contact them right away to…
ContinueAdded by Ed Barton on October 24, 2019 at 9:47am — No Comments
As ADA lawsuits become commonplace in the industry, FZA Digital releases a solution for auto dealers to combat this frustrating issue.
Lakeland, FL, October 22, 2019 – With the recent news that the supreme court is allowing cases to move forward against retailers if their websites are not…
ContinueAdded by Ed Barton on October 22, 2019 at 10:11am — No Comments
In this blog I’d like to talk a little bit about American with Disabilities Act (ADA) accessibility and your websites, quickly covering some emerging issues and simple corrective actions you can take.
If you are an auto dealer in Florida or New York, your website is likely under scrutiny by lawyers representing potential customers. They review…
ContinueAdded by Ed Barton on April 5, 2019 at 10:32am — No Comments
With the fourth-quarter in sight, now’s the time to be planning for ways to end the year strong and insure you maximize your dollars and their effectiveness. One way is to make sure you evaluate how you maximize OEM reimbursements and move more inventory. Co-op funds can substantially improve a dealer’s ROI by reimbursing up to 50% of your marketing spend. Think about…
ContinueAdded by Chris Martin on September 7, 2018 at 10:18am — No Comments
It’s a sad fact that current recall repair compliance rates are so abysmal. Most dealers know it., the Feds know it, state governments know it, and the manufacturers know it. Resolving this recall crisis starts with a notification. But, people simply don’t read recall notices, they discard them as junk mail.
For those that do read them, a second problem…
ContinueAdded by Chris Miller on June 22, 2018 at 9:56am — No Comments
Life at a dealership is hectic. There are so many pieces moving simultaneously that it can seem as if you’re living in a real-life version of the classic video game “Frogger,” continuously ducking, dodging and weaving your way through the dealership -- just as everyone else is. Combine sales, service and customer activity, and that brings the risk to personal safety to a…
ContinueAdded by Chris Miller on February 28, 2018 at 9:45am — No Comments
January 1 saw the enactment of Tennessee House Bill 141, to the collective groan of consumers. In a nutshell, this new law prevents consumers from suing car dealers if they purchase a used vehicle with an open safety recall, as long as it was disclosed, and the customer signed off on that…
ContinueAdded by Chris Miller on February 15, 2018 at 8:10am — No Comments
Manufacturers hold dealerships accountable for customer satisfaction and the overall experience in both sales and…
ContinueAdded by Chris Miller on February 8, 2018 at 9:11am — No Comments
Technology revolutionized the way people communicate. Every day we see new apps which improve how we interact with each other. However, in order to be used, all those apps need to comply with laws and regulations ordered by the Federal Communications Commission (FCC), namely the 1991 Telephone Consumer Protection Act of 1991 (TCPA).…
ContinueAdded by Thomas F. Jung on February 6, 2018 at 8:14am — No Comments
Added by Chris Miller on December 29, 2017 at 9:27am — No Comments
Recall Masters’ Christopher Miller warns auto dealers they could be easy targets for aggressive plaintiffs’ lawyers; offers advice to keep them safe
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ContinueAdded by Chris Miller on December 6, 2017 at 8:49am — No Comments
Added by Chris Miller on November 21, 2017 at 10:06am — No Comments
Added by Chris Miller on September 15, 2017 at 9:30am — No Comments
So many trainers like to tell you when they started in the business, how great they were and how they single handedly saved a manufacturer from near ruin. Not my thing. I’m simply stating that I sold my first vehicle for a dealer in January of 1979 for the purpose of this article. What I’m sharing, I’ve participated in, witnessed or at least saw from a distance. In other words, I was there.
As I got to be about 6 months into the sales end of the business, domestic dealers were…
ContinueAdded by John Fuhrman on September 4, 2017 at 9:03am — No Comments
Added by Mike Gorun on August 22, 2017 at 9:57am — No Comments
We've all heard that expression, "The tail is wagging the dog." In retail, that usually means our sales staff is dictating management rather than the other way around. Usually, the fix occurs when new management or a new training process comes in and everyone gets to start on the same page. However, the decision to change process or change personnel is at the dealer level.
Lately, a much larger tail has been dominating the countryside and predicting the end times if we continue as we…
ContinueAdded by John Fuhrman on August 11, 2017 at 10:06am — No Comments
Vehicles can easily change hands multiple times over their lifetime. When a recall occurs, it then becomes increasingly difficult for manufacturers and dealerships to notify the current owners, which compounds the problem of low recall compliance. For many vehicle owners, it’s not that they don’t want the recall fixed, it’s simply that they don’t even know about the recall…
ContinueAdded by Chris Miller on July 13, 2017 at 9:43am — No Comments
As Director of Training, I am always paying attention to the needs of dealers to see if a simple suggestion or note would solve the problem, or if it’s a larger issue, a training program to change the current practice. As it is with most things that involve change, I’m usually met with resistance. “If it’s so important, why are you the first to tell us?”
Sometimes, it’s because a new practice has emerged, but most of the time, I’ve discovered that I wasn’t the first…
ContinueAdded by John Fuhrman on February 2, 2017 at 10:12am — No Comments
by John Fuhrman – Director of Training, OptionSoft Technology
Recently, I was visiting with a dealer and the recent rash of articles concerning compliance came up. As I shared what I knew on the subject and the current climate concerning fines and penalties, the dealer sat back, smiled and said, “I’m good. We use a menu.”
Since I was there to train the F&I managers (there were seven), I thought I’d…
ContinueAdded by John Fuhrman on January 24, 2017 at 4:55pm — No Comments
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