©2016 By John Fuhrman, Director of Training OptionSoft Technologies
Everyone’s talking about the cost of health care these days. What does that have to do with an article in a magazine for successful dealers? Bear with me for a moment. Most dealers are of an age where it would benefit them to get an annual checkup. Suppose you wanted only the best and most accurate information and bypassed your regular doctor.
You visited an…
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Added by John Fuhrman on November 3, 2016 at 9:28am —
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The Discovery Channel’s “Shark Week” has become a cultural phenomenon in our country. Sharks are relatively mysterious and most people don’t know much about them. Cars are very similar in nature. We know that we need them and which ones are cool, but most people don’t really know how they work. And not only that, as one in six vehicles on the road has open recalls…
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Added by Chris Miller on August 15, 2016 at 10:28am —
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Auto dealerships that are not compliant feel the impact directly in terms of their loss of profits and reputation. Without a comprehensive compliance training program, car dealers’ bottom lines are affected.
Studies show that more than 73% of consumers prefer dealing with dealership staff that has completed compliance training and has certificates of completion on display. And more than 80% of dealers think compliance training and…
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Added by Max Zanan on August 5, 2016 at 10:12am —
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Auto dealerships that are not compliant feel the impact directly in terms of their loss of profits and reputation. Without a comprehensive compliance training program, car dealers’ bottom lines are affected.
Studies show that more than 73% of consumers prefer dealing with dealership staff that has completed compliance training and has certificates of completion on display. And more than 80% of dealers think compliance training and…
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Added by Max Zanan on August 5, 2016 at 10:12am —
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In my past few blogs, I discussed the various areas in a dealership that are affected by the current recall epidemic, compared the differing viewpoints about recall repairs from dealers and consumers, discussed non-compliance in recall repairs on…
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Added by Chris Miller on July 8, 2016 at 9:39am —
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Still need to feel more secure about a secure cloud?
Summer is officially here and like a good oil change, your document management could probably use one last tune-up for a smooth ride into the new quarter. Our solution is a great place to start in maximizing efficiency, but most importantly, keeping paperwork more secure.
Going paperless can be an exciting…
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Added by John Brennan on June 20, 2016 at 12:30pm —
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There’s no question – the recall crisis is eroding the confidence consumers have in vehicle safety. Every day, we hear of more vehicles being recalled for various reasons. If nothing else were to get recalled, we’d be looking at an “estimated” completion date of around 2020. That’s assuming the parts to fix the recalls aren’t themselves recalled -- as was the case when TRW…
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Added by Chris Miller on June 15, 2016 at 9:58am —
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Unfair and Deceptive Acts and Practices statutes (UDAP) cover virtually every aspect of a dealer’s sales, finance and fixed operations. Everything from advertising and marketing to consumers, staff conversations with customers, managers’ conversations with salespeople, how prices and payments are quoted, how deals are handled in F&I,…
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Added by Jim Radogna on March 30, 2016 at 4:15pm —
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Ethics and compliance are different from each other, but both are vitally important to the long-term success of dealerships and automotive professionals. Often the terms “unethical” and “illegal” are used interchangeably. Ethics is personal - it means the process of discerning what the correct action is. Law is impersonal and requires no discernment, just compliance. Ethics…
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Added by Jim Radogna on February 26, 2016 at 9:00pm —
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One of the biggest issues facing dealerships in the sales process is compliance. There are a number of pitfalls dealers face. Many of these have to do with “transparency.” This basically means being certain the dealership personnel treat everyone the same -- especially when matching them up with the correct financing. Finance reserves are a hot topic right now between NADA…
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Added by Ken Luna on January 25, 2016 at 7:00am —
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As a dealership manager it can be difficult to get participation and buy-in from your team. During my many years as a general manager, I found that one of the simplest and most effective ways to get a team to work towards a common goal is through accountability. Accountability (when managed lightly) can create consistency, successful habits and pride in performance. I say…
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Added by Joe Orr on September 23, 2015 at 7:30am —
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In this highly regulated industry, there has been some recent debate as to if dealership salespeople should be allowed to establish and control their own personal branding.
In the past, personal branding by salespeople was geographically restricted, simply because the technology didn’t exist to go much further. Salespeople would find strategic places to…
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Added by Paul Moran on July 17, 2015 at 10:30am —
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The National Highway Traffic Safety Administration has been battling with lawmakers in an effort to gain additional funding in order to handle – amongst other things – the 33.8 million Takata airbags recalled. In the most recent hearing, the NHTSA Administrator, along with several senators provided…
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Added by Chris Miller on July 10, 2015 at 8:51am —
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A recent article on The Hill.com detailed how the Alliance of Automobile Manufacturers is teaming up with a Republican pollster to survey Americans on why they don’t bring in their vehicles for recall repairs. These actions are in advance of the…
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Added by Chris Miller on May 6, 2015 at 8:37am —
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Don't Even Think Of An EMV Terminal Until You've Seen This First!
First of all I'd like to suggest you stop using credit card terminals altogether - and this is a perfect time to get rid of them ... but more on that below. First, let's answer this question -
What is…
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Added by Virgil Stanphill on April 10, 2015 at 12:30pm —
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Just like in the blockbuster series “The Lord of the Rings”, the Eye of Mordor is always open. Until now, its focus has been on larger battles and more interesting things. Then a Hobbit found a golden ring and slipped it on his finger. And the Eye started paying attention to this little being that had avoided the Eye’s gaze… until now.
The intersection of…
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Added by Arnold Tijerina on December 22, 2014 at 8:45am —
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The Federal Trade Commission started the year by making a major statement regarding how they feel about questionable auto dealer advertising practices with their Operation… Continue
Added by Jim Radogna on December 18, 2014 at 7:00pm —
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It’s no secret that the FTC has been monitoring brand usage of social media. The hammer finally fell when the FTC ruled last week that companies and agencies utilizing social media must include disclaimers. This is regardless of the social media platform and whether or not the account is a brand account, an agency account, or company employee’s personal account – and yes,…
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Added by sara callahan on December 5, 2014 at 9:00am —
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On August 6, Google announced in a Google+ post that they were implementing a feature within Gmail that would automatically place “Unsubscribe” links to the top of any emails that include them. This has caused many email marketers to scramble and some are getting very nervous. While Gmail is the most popular email service in the world, if you are sending communications to…
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Added by Kenny Alward on August 12, 2014 at 9:31am —
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Earlier this month, a Federal District Court judge ruled that the Federal Trade Commission has the authority to enforce and punish companies that fail to “remedy…
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Added by Kenny Alward on April 23, 2014 at 8:58am —
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